Pearson Nissan Of Ocala

Atención excelente, precios competitivos, muy buen servicio y me siento confiado al chequear y reparar mi vehículo allí! servicio y me siento confiado al chequear y reparar mi vehículo allí! More

Customer service was awesome, everything was quick and easy, and employees were very helpful and pleasant. easy, and employees were very helpful and pleasant. More

I have been a long time customer of this dealership. As usual, I made my appointment online on the website. My regular service advisor (Samantha) is listed, however, no days of availability with her wer As usual, I made my appointment online on the website. My regular service advisor (Samantha) is listed, however, no days of availability with her were open so I was forced to schedule with someone else (JC). I arrived at the appointed time to a clean, uncrowded facility. I was semi-greeted by a young man who did not identify himself. He asked me in an off putting way a few intake questions and when I inquired about my regular advisor he informed me she didnt work there anymore. He then told me I could sit in my car or in the chair in the corner of the shop by the garbage car outside and wait for someone. I was mildly appalled. I remained standing and waited. Soon I was approached by another advisor (Issac), NOT the one I made the appointment with, who stated he woyld be helping me. Good enough. We proceeded to his office. I had an 8:30 appointment. My vehicle was finally taken in by 9ish with coupons and stuff applied i was happy I knew what I was going to pay for the service, etc. I have a new car. It only had 10500 miles on it. Its a simple oil change and tire rotation. I have been here dozens of times with all my previous Nissan vehicles. I should be out of here in no time, right? ...NO Not only did the servicing of my vehicle take well over 2 and a half hours but, with this service I experienced something I never had before. When my vehicle was finished, even though the advisor KNEW I was waiting for the Sentra, rather than coming to the customer waiting area to find me and go over the inspection of my car like then normally do, etc. This advisor called me on the phone, informed me my vehicle was ready and that was it. When I went to the cashier she said she didnt have my ticket so I had to walk to his office and pick up my key. Then he had me sign the receipt which he carried to the cashier and then told me where my car was parked. He never went over anything about the service of my vehicle about what was done about recommendations. They didnt even vacuum the drivers front. But thank you for running it through the car wash, that was nice. The service at Pearson has truly and systematically dropped inch by inch. I had purchased my 2 previous vehicles there. They already had lost my lady purchase, I ended up going elsewhere for my third purchase...this vehicle is am driving now...due to a creepy incident with a salesman. This last service experience is pretty much sealing the deal for me. There are other Nissan dealers quite honestly. I hate leaving my home area. Please do better. More

Service personnel are very knowledgeable and seem to be committed to providing the best service possible. They have always provided me with the information needed to prioritize repairs as to which needed committed to providing the best service possible. They have always provided me with the information needed to prioritize repairs as to which needed immediate attention and which could wait until I could afford to have them done. More

Good and fast vehicle service , excellent customer service and great service representative.. they take care of you service and great service representative.. they take care of you More

Was a great experience The service that was provided was a great experience and other people who answered some questions asked about a great experience and other people who answered some questions asked about More

The best service Great service Excellent care Very knowledgeable amazing advisor Great excellent service Best knowledgeable amazing advisor Great excellent service Best More

Quick oil change service , great people , and always willing to help. I will keep coming. willing to help. I will keep coming. More

They did a great job and speedy job on getting my truck serviced in timely manner serviced in timely manner More

Felt like a robbery. You should not have to pay for a problem. That's covered by warranty. You should not have to pay for a problem. That's covered by warranty. More