Pearson Hyundai

I contacted Pearson Hyundai to inquire about pricing for a new 2019 Tucson for my mom. I spoke with the manager John Judy who was friendly, sincere, attentive, kind, welcoming, listened, and actually cared a new 2019 Tucson for my mom. I spoke with the manager John Judy who was friendly, sincere, attentive, kind, welcoming, listened, and actually cared about my mom's needs. I explained the situation that I was trying to help my mom get the best price possible, and make the car buying process as painless as possible since she hadn't purchased a vehicle since 1974 (my dad always did). John and the entire staff was amazing and helpful. He was able to get my mom into a brand new Tucson under her budget, and a lower monthly payment she wanted to be at. He handled the test drive, all the paperwork, financing, and walked my mom through the entire process step by step with absolutely no pressure for her buy. I can not say enough good things about John and the entire Pearson Hyundai team. The facilities were first class, and will be returning early next year to purchase my next vehicle from them. More

Sold junker I purchased a vehicle from them in April. I took it back multiple times because it bounced to the side. I thought it was just shocks. However, each I purchased a vehicle from them in April. I took it back multiple times because it bounced to the side. I thought it was just shocks. However, each time I was told by Antwoine in servicing and then by Ross in sales, that they did not feel anything. Ross was kind enough to say if I found something to let him know because they want to do right by me. I will say Ross had nothing to do with the sell of my vehicle but was trying to help with my frustration from the lies I had been told and repair problems. Still frustrated, I Took the vehicle to Firestone on May 21. On May 22 Firestone said the rear axle beam was bent, it needs shocks, both rear tires are damaged from the axle issue and the battery needs to be replaced. I took the vehicle to Pearson on May 22 with the Firestone ticket. I will repost after they give me the update. So, far I have been told by sales to talk to servicing and servicing has said that they will look at it and see what sales wants to do for me. More

More lies They gave me a price on replacing the headlight assembly. I do not remember the exact price but parts were two hundred something and the labor was tw They gave me a price on replacing the headlight assembly. I do not remember the exact price but parts were two hundred something and the labor was two hundred something. They said they would do it for half price. Not knowing how much auto things cost, that sounded high. So, I called around and was give prices in the six to seven hundred range for parts and labor. So, I called back and scheduled an appointment for Thursday, May 2, 2019. I got a call from them saying they had ordered the wrong part and the new part would be in on Monday. There was no mention that the price had changed. When I get there the labor is as expected, $239.00. However, the parts price was $432.95. I still came out cheaper than if I had gone somewhere else but they really should point out price changes that are more than a couple of dollars. More

The lies we tell I looked at vehicles with their salesman, George Best and the sales manager Paul. While I was looking at vehicles if I pointed out any issues they wo I looked at vehicles with their salesman, George Best and the sales manager Paul. While I was looking at vehicles if I pointed out any issues they would say it comes with a 3 month 3,000 mile bumper to bumper and we will take care of you. Once I selected a vehicle it went down hill. We waited to go through financing. The weekend after getting the vehicle I took it on 85 and it bounced. I also notice that there was moisture in the headlight. I contacted them. They said they did not see anything wrong and sent it back with me. When I noticed the moisture again I took a picture. When I said I had a picture they said it was not covered. We had an agreement to have the trim fixed on the outside of the van. I took it in and was told that it was fixed. I, unfortunately, had to pick it up after dark. The next morning I noticed that it is not fixed. I have to take it back in. Oh it was suggested that I ride with the service person to point out the bouncing I felt. I asked if I did that would it be covered by the bumper to bumper. I am still waiting for an answer, I will admit that I allowed them to take me through the sign here process when signing the contract. If I had not, I would have noticed that the warranty did not seem to cover anything. They did the signing so quickly that they missed a spot for us to sign to have my spouse on the title. So, we had to go in to resign or not have my spouse on the title. I would not give the experience a one but after I spend my money to fix what should have been fixed for me the vehicle may be okay. We did by another vehicle the next week for my spouse at Colonial Subaru and the experience was totally different. They were great. If you are looking for a vehicle go to the Colonial group. More

Worst service that I ever seen in my life I visited this service center on 04/20/2019 for factory recall and oil change. Service advisor came to me and showed cabin filter is dirty and engin I visited this service center on 04/20/2019 for factory recall and oil change. Service advisor came to me and showed cabin filter is dirty and engine air filter dirty needs replacement. I asked the price he said its $79.99 and $59.99 so, I told him to replace only cabin filter. They did replace filter but they also cut my dashboard. I have noticed it right after I got into the car called the service advisor showed him the cut. He took the picture and he said Service manager will call you on Monday I said okay but Service manager called after one hour said He talked to the Technician who replaced the Cabin filter he didn't do it and he saw how he replaced. So it was already there we can’t fix the cut. I have a friend who rode with me saw that there was no cut. It’s not small cut it’s clearly visible. The sad part is manager thinks that the technician who did that is going to do the same mistake when he ask him to replace the cabin filter. I am sorely disappointed the way they treated the customers. I never recommend this service center to anyone. I asked the regional manager contact details but they keep providing service advisor details keep fooling me that I don’t know service advisor details in that service center. I am sure if they have cameras they can check it too there was no damage to dashboard before. More

"Remarkable experience" After my vehicle was totaled, I started doing some car shopping and comparison, I was convinced that other manufactures could not come close to what H After my vehicle was totaled, I started doing some car shopping and comparison, I was convinced that other manufactures could not come close to what Hyundai offers for their customers. I have stopped by Pearson Hyundai to possibly get into another Veloster, met with Mr Mo Basri which he treated me and by fiancee with great respect and enthusiasm. The buying experience at Pearson Hyundai was undeniably very pleasant and wonderful. More

Worst Experience I've Ever Had With A Pearson Vehicle Horrible management at Pearson Hyundai Midlothian. Horrible communication between Hyundai and Toyota dealerships with me. Worst experience I've had wi Horrible management at Pearson Hyundai Midlothian. Horrible communication between Hyundai and Toyota dealerships with me. Worst experience I've had with Pearson. Lost my business. More

Only at Pearson Hyundai Purchasing my new Veloster was not planned, surprisingly while I had an appt for service that morning, Mr Mo Basri approached me asked about my soon Purchasing my new Veloster was not planned, surprisingly while I had an appt for service that morning, Mr Mo Basri approached me asked about my soon to be traded Elantra 08. However, I have enjoyed talking to my sales person and showed me the veloster, I instantly loved it. He is truly a gentlemen of his words and delivered beyond anybody else I have ever met and that alone restored my trust back to purchase a new car and deal with Pearson Hyundai. Mo thank you for being remarkably straight forward. More

Highest quality for car shopping My wife had specific requirements for a new Santa Fe Sport and George Best took me straight to the vehicle we were looking for. It had everything that My wife had specific requirements for a new Santa Fe Sport and George Best took me straight to the vehicle we were looking for. It had everything that we wanted. It was a demo vehicle so the price was discounted but we were still able to negotiate the price down a little further to get us in the price range that we were happy with. Also the 200,000 mile, 20 year warranty that you will only find at this dealership doesn't hurt! George Best is seriously the "best" salesman that I have ever had to deal with. He made us feel like we were doing him a favor by shopping with him, instead of the other way around. West Broad Hyundai and Colonial Hyundai doesn't compare at all to the quality service that we received at Pearson. The Osama Ahmed in the finance department was also excellent. He got all of the formalities in order and didn't hound us to pay for the extra warranty or gap coverages. We will definitely be back to shop with them for our next vehicle and will recommend them (especially George Best) to all of our friends and family members. More