Pearson Honda

Been coming to Pearson Honda for over a decade since they were still on Midlothian and now Hull St. Service has deteriorating for the last couple of years. Yesterday brought our 2015 Pilot for scheduled 8 am were still on Midlothian and now Hull St. Service has deteriorating for the last couple of years. Yesterday brought our 2015 Pilot for scheduled 8 am oil change and asked to add air to tire as tire sensor was on. Oil change took about 2 hours. Service advisor hands me inspection checklist and told me tires require immediate attention. She told me that she will call me with tire options and that I can go ahead and pay for the oil change. Started my vehicle and tire sensor was still on. As I was driving home, noticed that service noted leaking shock and that it needed immediate attention. This was not mentioned by the service advisor (she said later she was new). My past experience with Pearson is that they will usually recommend repair the same time if it needed immediate attention. But this leaking wasn't mentioned. Called service department but no one was picking up. Left message, sent on line request for appointment. Finally someone picked up and asked appointment for leak to be fixed. Was told they would have to speak with service advisor. Service advisor calls and says I can drop off vehicle Sunday evening and they can work on it Monday. I clarified the date and she confirmed. Later that day someone calls and tells me that my appointment was Monday a week later. Told caller this wasn't what the service advisor told me and they couldn't work me in for something they found "required immediate attention". Experience was very frustrating. I expected more from their customer service but I shouldn't be surprised since their quality of service, like I said, has been declining. In the past, they would ask how can we make it right if there was service that was unsatisfactory and they often do a good job fixing it. But not this time and those days maybe gone. More

Very poor service I think this place is a rip-off I was charged for the technician guess work and also charged for a starter, now I’m having same exact issues and unable to get in contact with anyone at Pe charged for the technician guess work and also charged for a starter, now I’m having same exact issues and unable to get in contact with anyone at Pearson, left a few messages for the general manager and service manager after a week no response More

Nate and the entire Pearson Honda made purchasing my new car a breeze. They were very helpful and treated me like I was family. Thank you guys so much for making the process quick and easy. car a breeze. They were very helpful and treated me like I was family. Thank you guys so much for making the process quick and easy. More

10 out of 10! Fady was awesome, very detailed showing us the vehicles. Patiently discussed the features and never created any pressure to buy. Continuously went above and beyond by ensuring all addons were the vehicles. Patiently discussed the features and never created any pressure to buy. Continuously went above and beyond by ensuring all addons were complete, full tank of fuel, washed and delivering the 2021 Honda Civic ES to my son (16 yrs old) with balloons and a large ribbon on the front. Great attention to detail. I would recommend him to anyone looking to buy a Honda and will talk with him in the future when it is time to update my Tacoma :). More

Nate was a great sales person. He took the time to go over all the features of the CR-V with me. I also appreciated that there was no pressure to make a deal before I was ready. over all the features of the CR-V with me. I also appreciated that there was no pressure to make a deal before I was ready. More

Nate was spectacular as our sales person. He took time to thoroughly go through the "ins and outs" of our new 2021 Honda CR-V! We love the vehicle! Thanks again Nate! thoroughly go through the "ins and outs" of our new 2021 Honda CR-V! We love the vehicle! Thanks again Nate! More

This is an outstanding dealership. They always bend over backwards to make the buyer feel that the salesman and the dealership are looking for a win, win for the both of us. Very fair. backwards to make the buyer feel that the salesman and the dealership are looking for a win, win for the both of us. Very fair. More

10 out of 10! Salesman went above and beyond to get us the vehicle we wanted. It was the best car buying experience we have had. I'd reccomend everyone stop buy and check them out! the vehicle we wanted. It was the best car buying experience we have had. I'd reccomend everyone stop buy and check them out! More

When we arrived at Pearson to pick up our new Honda, it was nowhere in sight. It had not been prepped for delivery, and the few extras we ordered were missing. We were told to put in a service ticket and c was nowhere in sight. It had not been prepped for delivery, and the few extras we ordered were missing. We were told to put in a service ticket and come back another time to get our floor mats, door guards, and wheel locks. Why weren't these details addressed in the days prior to delivery? New car sales really don't come any simpler than ours should have been. We ended up making two fifty-mile round trips and waiting for several hours unnecessarily. Daniel Jackson stands alone as the worst Honda salesman we have ever encountered. We probably would have a more favorable view of Pearson had we gotten Nate Jones. The other customers here seem to have been pleased with his assistance. More

Great customer service by the entire staff as well as fair pricing. The best experience from a Honda dealership. I would recommend Pearson Honda over all of the Richmond area Honda dealers. fair pricing. The best experience from a Honda dealership. I would recommend Pearson Honda over all of the Richmond area Honda dealers. More