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Pearson Honda

Midlothian, VA

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135 Reviews

14001 Hull Street Road

Midlothian, VA

23112

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Showing 136 reviews

September 14, 2021

Great sales person when we were buying the car but don’t expect the sales manager to give any service after the sale. More

by Disappointed
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kevin Rumsey
Sep 29, 2021 -

Pearson Honda responded

I’m troubled to hear about your experience. We take your review seriously and want to make sure that your concerns are addressed. Please contact me directly so that we can discuss your review. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

August 21, 2021

Been coming to Pearson Honda for over a decade since they were still on Midlothian and now Hull St. Service has deteriorating for the last couple of years. Yesterday brought our 2015 Pilot for scheduled 8 am More

by mrmg2420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service advisor
Sep 07, 2021 -

Pearson Honda responded

Your feedback means a lot to us and we regret to hear that you were at all dissatisfied. We hope to have the opportunity to speak with you regarding this experience. Please email when you have a moment. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

August 04, 2021

Very poor service I think this place is a rip-off I was charged for the technician guess work and also charged for a starter, now I’m having same exact issues and unable to get in contact with anyone at Pe More

by Seon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johnny willis
Aug 19, 2021 -

Pearson Honda responded

We are sorry to receive this feedback and to hear you have had any issues. We are looking into this situation and hope to find a solution you are satisfied with. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

July 18, 2021

Nate and the entire Pearson Honda made purchasing my new car a breeze. They were very helpful and treated me like I was family. Thank you guys so much for making the process quick and easy. More

by Norkeita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Department of Finance , Nate Jones
Jul 19, 2021 -

Pearson Honda responded

We're so happy to hear that Nate and the rest of our team were able to help your appointment go so smoothly! We're glad you had such a positive experience working with us, and we look forward to working with you again.

May 05, 2021

10 out of 10! Fady was awesome, very detailed showing us the vehicles. Patiently discussed the features and never created any pressure to buy. Continuously went above and beyond by ensuring all addons were More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fady Ibrahim
May 07, 2021 -

Pearson Honda responded

We're delighted to receive this feedback for our team! Thank you for letting us know how your sales experience went. We're happy we could help you find an amazing new Honda Civic for your son and make it a special day. Congratulations and please reach out if we can ever be of further assistance!

April 15, 2021

Nate was a great sales person. He took the time to go over all the features of the CR-V with me. I also appreciated that there was no pressure to make a deal before I was ready. More

by kcorker142
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Jones
Apr 16, 2021 -

Pearson Honda responded

Thank you for letting us show you the new Honda CR-V! We're glad Nate was able to help you and answer any questions you have. Please do not hesitate to reach out if we can ever be of further assistance!

April 11, 2021

Nate was spectacular as our sales person. He took time to thoroughly go through the "ins and outs" of our new 2021 Honda CR-V! We love the vehicle! Thanks again Nate! More

by st1lcty1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Jones
Apr 13, 2021 -

Pearson Honda responded

We always aim to deliver an exceptional experience to our guests, and we're glad to hear Nate and our team delivered. Congratulations and enjoy your incredible new 2021 Honda CR-V. Please don't hesitate to reach out if there is anything else we can assist you with!

March 27, 2021

This is an outstanding dealership. They always bend over backwards to make the buyer feel that the salesman and the dealership are looking for a win, win for the both of us. Very fair. More

by Jgpark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Jones
Mar 29, 2021 -

Pearson Honda responded

We are delighted to receive this feedback! Thank you for the kind words about your experience purchasing a new vehicle. Please do not hesitate to reach out if we can ever be of further assistance!

March 23, 2021

10 out of 10! Salesman went above and beyond to get us the vehicle we wanted. It was the best car buying experience we have had. I'd reccomend everyone stop buy and check them out! More

by Elliotshilling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Jones
Mar 25, 2021 -

Pearson Honda responded

We are incredibly grateful that you took the time out to leave us this note! It's customers like you that make our job wonderful. We look forward to serving you again!

March 10, 2021

When we arrived at Pearson to pick up our new Honda, it was nowhere in sight. It had not been prepped for delivery, and the few extras we ordered were missing. We were told to put in a service ticket and c More

by Lifetime Honda Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Jackson
Mar 25, 2021 -

Pearson Honda responded

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We are looking into this and hope to find a solution that you are satisfied with. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

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