Pearson Honda

Too Many Games with Pricing I live over an hour away .... I spoke with Chase over the phone and VIA Text message a few times about purchasing a new vehicle. I advised him I was I live over an hour away .... I spoke with Chase over the phone and VIA Text message a few times about purchasing a new vehicle. I advised him I was a serious buyer and I wanted the bottom dollar price as I had done my research. We arrived to look at and hopefully purchase our new vehicle.... Everything went fine until we started taking prices ... The initial best deal was the "STICKER PRICE" ... SERIOUSLY!!!! Its not like we walked in to make a purchase before doing any research. .... FYI Pearson Honda the internet and the many car buying research websites on the Internet are actually used. If coming back with the sticker price wasn't enough the salesperson wanted to argue with me and justify the game they were playing.... OK let's play... After negotiations to what I thought was a fair deal, I kindly got up, gathered my belongings and went to West Broad Honda and had a wonder buying experience. More

Great Salesman and good experience Bought a used 2014 Honda and Mike Hubbard helped me with this purchase. He was excellent, presented the facts and did not pressure me. I went home Bought a used 2014 Honda and Mike Hubbard helped me with this purchase. He was excellent, presented the facts and did not pressure me. I went home and returned the next morning and bought the car. I would highly recommend dealing with Mike Hubbard. More

Great experience I recently bought a new vehicle and had the best experience with this dealership. The salesman was amazing and helped me through each step of the proc I recently bought a new vehicle and had the best experience with this dealership. The salesman was amazing and helped me through each step of the process. No pressure at all, great rapport. I would highly recommend this place. More

Buyer Beware! Go Elsewhere! These guys sold me a smoke/cigarette/cigar damaged vehicle and claimed it as "Honda Certified" When we questioned them on this they told my wife and I These guys sold me a smoke/cigarette/cigar damaged vehicle and claimed it as "Honda Certified" When we questioned them on this they told my wife and I we were crazy and that there was no smoke smell. The terms Fraud & Misrepresentation come to mind when I think of this dealership. I have had negative experience with the Service dept as well. Bad business. Stay away.... More

Sales Department Top Notch My spouse and I drove 2+ hours to this dealership because they had the specific vehicle we wanted for a great price. From start to finish, each perso My spouse and I drove 2+ hours to this dealership because they had the specific vehicle we wanted for a great price. From start to finish, each person we interacted with during the buying process was very helpful, efficient, and friendly. Well worth our drive, time and money! More

Crap! WOW where do I start? I had been in contact with the sales associate Cindy Radford about a used Honda Odyssey van they have for sale. She described th WOW where do I start? I had been in contact with the sales associate Cindy Radford about a used Honda Odyssey van they have for sale. She described the vehicle as "looking brand new on the inside and out...just like any new Odyssey we have on the lot". She even sent me a few pictures that she took with her phone. She wanted me to hurry up to look at it because when they get a great used Honda Odyssey van in like this they do not hang around long. My husband and I took off from work yesterday early..made arrangements for our daughter to stay with someone and drive the HOUR AND A HALF to look at this van with the intention of buying it. When we arrive and she gives us the keys to go outside to look a the van I thought there was a mistake. There was no way that this lady let my husband and I drive that distance and the van staring back at me has major damage behind the drivers side tire and has been keyed in the other side. She explains when she pulled the van up beside the dealership that it did not look like that and goes to get her manager. I am thinking ok maybe someone sideswiped this car in their parking lot and did not tell them. My husband being an Engineer on a Menhaden boat does have some knowledge of how things work and took one look at the rust building up around the damage and calls b/s on the fact that this just happened. The Used Car manager Mike comes out with this blah blah story about how he has only been there for two weeks and wants to make it right. He suggest we look at another van they have. Thirty five minutes later they are still looking for the keys to "the other van". We left. Lesson learned. Now here is a lesson for you. 1. Do not lie to customers. 2. Do not try to pass junk off as being "certified" 3. Teach your salespersons to always have a back-up vehicle ready to go if what your customer came to look at does not work out. Thirty five minutes looking for the keys is someone pulling out of the parking lot. This place is a joke along with the personnel. My advise is to keep driving to the next dealership. I would not believe a word these people say. Sheila E. Balderson Warsaw, VA #shouldhavejuststayedlocal #don'ttakeacountrygirlforafool More

Keith Hightower GM, BEST I have ever dealt with OUTSTANDING!! have never had a dealership go above and beyond as this one did. I mean this sincerely. I cannot say enough good about the way Keith Hig OUTSTANDING!! have never had a dealership go above and beyond as this one did. I mean this sincerely. I cannot say enough good about the way Keith Hightower, General Manager handled our situation. He is definitely a cut above any other General manager. More

waste of money ,they don't know what they doing ;( I take my car to 3 times Honda because I have a lot of vibration when I driving or stop on lights they told me That the problem was the transmission I take my car to 3 times Honda because I have a lot of vibration when I driving or stop on lights they told me That the problem was the transmission mounts , so I replaced that but still have the same problem ..$. 300 now they told me that is the transmition and 2nd ,3rd oxygen sensors 2200+900 ..lol I just need my money back Honda !!! More

DON'T BOTHER This place deserves a negative 5 stars. We speak to Cindy, who we arrange to meet with. Upon arrival, she isn't even at the dealership when we get th This place deserves a negative 5 stars. We speak to Cindy, who we arrange to meet with. Upon arrival, she isn't even at the dealership when we get there. The next sales man tells me that the car I came for isn't even there. We told them BOTH we were doing a trade in. The sales man comes back and tells us he got us approved for the car without the trade that Honda wasn't going to eat the difference of our payoff. NOBODY even tried to help us. What a waste of a dealership and sales personel. More

they don't know what they doing I take my car to Honda because I have a lot of vibration when I driving or stop on lights they told me That the problem was the transmission mounts I take my car to Honda because I have a lot of vibration when I driving or stop on lights they told me That the problem was the transmission mounts , so I replaced that but still have the same problem ..$. 300 ...call them back ..they never return the call ..don't use Honda any more ..that why I love my Toyota More