Pearson Honda

Have bought 4 cars over the last 15 years at this dealership. Always have gone there for service, even though 2 other Honda dealers are closer to me. NEVER again. My last service visit I was charged dealership. Always have gone there for service, even though 2 other Honda dealers are closer to me. NEVER again. My last service visit I was charged $150 to tell me what was wrong with my car. This charge was NOT applied to the repair charge. I was told this was a "new thing". A new way to rip off customers. Then charged me 4 hours at 150/hr to repair the filler neck on my gas tank. Way too much time and $$$ for this repair. Bill was over $1000 to replace a filler neck to my gas tank. A repair that should never need done unless there was an accident. I am done with Pearson Honda and any Pearson dealership. There are too many other choices out there. More

I tried to buy a car from them years ago, and was quoted $5k over another dealer so I walked out. They didn't care to earn my business 3 years ago. Today, I called to inquire about a part for my Honda. $5k over another dealer so I walked out. They didn't care to earn my business 3 years ago. Today, I called to inquire about a part for my Honda. I was given a price ($100), and asked for the part number relating to the part so I could confirm fitment to my car. I was told "We don't give those out." I'm sorry, you don't give out the part number to a Honda part? I asked why, and the parts person told me its "company policy." Honda Part numbers are NO secret, or proprietary information. I asked why; and he told me it was "to not help customers shop around and get a better price." I asked on parts? and he was dismissive and rude, and told me to feel free to all another dealer. Looking now, I see why; they quoted me "Around $100" for the part, whereas online its $65 from other dealerships online. Ridiculous. DO NOT DO BUSINESS WITH PEARSON. More

I dropped off my car a 2011 Honda CRV at this dealership for a rear differential assessment. My car is making noise when driven over 45 miles and the rear differential is making noise as teeth slipping. I d for a rear differential assessment. My car is making noise when driven over 45 miles and the rear differential is making noise as teeth slipping. I dropped off my car at a Honda dealership because I bought a powertrain warranty when I bought this car. For my surprise, they are requiring me to replace differential fluid first for them to assess the rear differential. Why should I replace the fluid in a part that will certainly be replaced and I will have to add fluid again. So much waste of money. This is not the kind of counseling people should get from a Honda dealership. More

The dealership was very helpful and even sped up the process so my husband could sign papers on his lunch break process so my husband could sign papers on his lunch break More

Shouldn’t even be one star. Service is awful. GM not helpful. POOR POOR company. Service is awful. GM not helpful. POOR POOR company. More

Our salesman Don Young is doing a good job. Prices are too high and delivery too slow. Prices are too high and delivery too slow. More

Warning…They are not truthful. .Do Not rely on their Auto Check Report…it DOES NOT list the complete history. The 2015 Toyota Rav 4 with 84,012 miles they have for sale for $19,500, .Do Not rely on their Auto Check Report…it DOES NOT list the complete history. The 2015 Toyota Rav 4 with 84,012 miles they have for sale for $19,500, have been in 2 accidents 2016 & 2017 and the vehicle have a water leak issue from the sunroof drain hoses that were leaking onto the carpet…leaving a mildew smell. I purchased this vehicle on 3/29/22 for close to the same sale price & only put 2444 miles on it…they just brought it back from me on 5/31/22 & only offered me $16,300. for it. Now they have it back for sale for $19,500. The 2nd accident was never disclosed to me because it’s not on their Auto Check Report…nor the sunroof leak. BEWARE!!! Buy your own CARFAX. More

What an impressive business model dealership! That was my first thought upon entering their showroom after noticing two Ridgelines outside. After wandering the expansive customer area, the salesm That was my first thought upon entering their showroom after noticing two Ridgelines outside. After wandering the expansive customer area, the salesman Victor Winston came to assist. I expressed my interest in test driving the new truck out front, but was told those vehicles were pre-owned. The two models posted on their website I asked about Victor assured me were available. He then brought one out front for me to test drive. That was it! I drove it around some back roads and brought it back to make a deal. Everything with Victor was low key and very customer focused. Throughout the entire process, this dealership could not have improved our experience. They were able to have the accessories added before we had completed the financing paperwork. While being the last customers to leave that evening, Victor was there to see two very pleased customers thanking his and Pearson’s efforts in our first purchase with them. More

Before I had a decent score on this dealership however that changed the last time me and my fiancée went here, we went in looking to replace our 2007 jeep liberty with something newer and were looking at that changed the last time me and my fiancée went here, we went in looking to replace our 2007 jeep liberty with something newer and were looking at a used HRV (which was the same cost for some reason as a brand new one) ended up looking at a rav4 they just got in instead based on the recommendation of the sales associate we were working with, asked how much it was and they wouldn't tell us but assured us they wouldn't have it above what we could afford based on what we wanted to pay monthly. Ended up running credit to get it and everything and were told all of a sudden it was going to be 100 dollars over what we wanted to pay monthly at which point we told the sales Associate and the sales manager we were dealing with that we would not be moving forward at which point they tried to get us to go for a sedan instead when all we wanted was an suv. We walked out and so did the sales Associate and were told based on the fact that we were looking for an suv that the amount we were looking to spend that an suv wasn't within our budget and we couldn't afford it based on what we wanted to spend (300/month) never coming back here again unless I absolutely need to for parts. Very happy with the suv we purchased elsewhere for 300/month. More