Pearson Ford

I knew which car I wanted and was only concerned with the deal that could be negotiated. I was able to get the car that I wanted, a Ford Fusion at a price I thought was reasonable. deal that could be negotiated. I was able to get the car that I wanted, a Ford Fusion at a price I thought was reasonable. More

This is my second new car purchase from Pearson Ford in the last two years. I've visited other dealerships, but found that overall, the customer-focused service to be outstanding. Because of the experien the last two years. I've visited other dealerships, but found that overall, the customer-focused service to be outstanding. Because of the experiences I've had with new car sales and service department, I will likely keep coming back to Pearson for my Ford vehicles. More

I had been a customer of Paul Harvey Ford for over 12 years and never had a complaint with them. When they closed I found it necessary to find a new service center ( and potential car dealership), for m years and never had a complaint with them. When they closed I found it necessary to find a new service center ( and potential car dealership), for my current and future needs for transportation. When I came to Pearson Ford for my first visit on 7/13/11 for an oil change, I made it very clear to Bill that I was seeking to build a new relationship with a Ford Dealer, like I had at Paul Harvey Ford. On that visit it was recommended that I have my front brakes replaced and have my fuel filter replaced along with the oil change. I agreed to have this done. On my second visit on 11/15/2011 for an oil change, I made an appointment online, but when I showed up, it was as if no one knew I was coming. I wanted what I thought was a multi point inspection with oil change. Bill wanted to know which I was there for, a multi point inspection or oil change. I tried to explain to him that I thought they were one in the same. He was less than personable and did not try to explain the difference to me. When my service was completed I was presented with a "Fitness Inspection and Treatment Plan". The first thing I noticed was that my address was spelled wrong. The second thing I noticed was that I had a "marker bulb" burned out. I would have appreciated someone coming in to the waiting room to see if I wanted that replaced while I was there. I asked Bill if this was a break light or turn signal bulb and he said no, but never did explain to me what a "marker bulb" was. I still don't know. After looking at all the items that were listed as "caution items", I explained to Bill that I had completed all of my major services on my vehicle as recommended. These services were all performed at my 60,000 mile service. He just didn't really seem to care too much about talking with me about my vehicle. This inspection report also cautioned me that I needed to replace my "fuel filter". This was just done on 7/13/11, why would that need to be replaced again? To sum it all up, the cost of owning a vehicle is my second greatest expense next to my mortgage. I do not make a lot of money, but I am willing to pay the extra cost of going to the dealership, because I need to deal with people who value me as a customer, pay attention to detail, and take the time to explain things to me about my truck that I do not understand. I plan to always be a Ford driver, but where I take my business will depend on the relationship I am able to build with the service center/dealership. This survey rating is based on the information provided above. After receving this survey I required additional service. On 11/24/11 (Thanksgiving evening), my vehicle broke down (the alternator went out). That night I emailed Bill Haygood with that information and wanted him to know I needed to bring my vehicle in the next day. When I called on Friday morning around 7:45, it was obvious my urgent email had not been read. When I called I spoke to Dustin who started asking me questions about my vehicle. I explained to Dustin that I was a current customer and had just been in last week. I'm okay that he didn't know I was a customer, but I would have appreciated him at least asking me. Once he knew I was a customer, his tone became friendlier. Your service center fixed my vehicle that day (which I really didn't expect with it being the Friday after Thanksgiving), and saved me the expense of getting a rental car. I felt Dustin was responsive and professional. I have not decided if I will return to Pearson Ford for my oil changes/multi-point inspections, new truck purchases. I did not feel valued as a customer at Pearson Ford. A friend at work recommends Andy Mohr. I felt it necessary to fill out this survey to let you know how I felt, because truthfully it would have been much simpler for me to come to your service center. More

As a Veteran suffering from PTSD, and unaware of how the process would affect me, I was very pleased. The sales personnel and management were very kind and understanding, allowing help in the negotiation p process would affect me, I was very pleased. The sales personnel and management were very kind and understanding, allowing help in the negotiation process, and not agrivate the situation as a whole. This by far was a new situation for me, and all those involved made it go as smothly as possible. As far as I am concerned Pearson Ford is who I will deal with, they have earned my business,trust and respect. Thank you More

The buying experience was painless. We were treated courteously and with respect. We were shown options, although there was gentle pushing towards a certain vehicle. Which was fine in this case as we courteously and with respect. We were shown options, although there was gentle pushing towards a certain vehicle. Which was fine in this case as we did buy that vehicle and are very happy with it. I would caution that options be put in writing and not left to verbal rememberance as misunderstandings can occur. More

We came up to see the truck that was online after Micheal answered our online question. Michael made this a pleasant, and quick sale. He was very nice to deal with and treated us extremely well. answered our online question. Michael made this a pleasant, and quick sale. He was very nice to deal with and treated us extremely well. More

My wife and I had ordered an Hyundai Elantra 8/15/11 but decided to look at the 2012 Focus on Halloween. We were very pleasently surprised by the quality and appearance. John answered our questions and was decided to look at the 2012 Focus on Halloween. We were very pleasently surprised by the quality and appearance. John answered our questions and was no pushy in the least. A very pleasnt experiance of buying a new car. Thank You!! More

This is the fourth car I have purchased from Don Thompson and the entire experience was very positive. I got the vehicle I wanted and am very happy. Don went the extra mile to make sure I was happy and tha and the entire experience was very positive. I got the vehicle I wanted and am very happy. Don went the extra mile to make sure I was happy and that goes a long way with me. More

Everyone we dealt with were very pleasant and helpful. Adam was exceptional to work with. We loved his no high pressure approach and he is the reason we returned to Pearson after our initial visit. Clay Adam was exceptional to work with. We loved his no high pressure approach and he is the reason we returned to Pearson after our initial visit. Clay explained things very well and made the financing a no hassle experience. Everyone was great. More

This dealer provided a Great service. They were Very Helpful and Couldn't do enough to help us. We are Very happy with the car we bought from them and wouldn't hesitate to recommend them Helpful and Couldn't do enough to help us. We are Very happy with the car we bought from them and wouldn't hesitate to recommend them More