Pearson Ford

This morning I was able to get in very quickly and have the issue addressed and resolved and still be at the office by 10:30. the issue addressed and resolved and still be at the office by 10:30. More

Ford no longer makes Explorer Sport Tracs. The Quick Lane and Pearson Ford workforce is helping me keep mine in good (and safe) running order as long as possible past the 100K mark. It speaks volumes that I and Pearson Ford workforce is helping me keep mine in good (and safe) running order as long as possible past the 100K mark. It speaks volumes that I live an hour away, yet I schedule my routine maintenance here. Knowing that I come to town specifically for Ford service, Peter, Scott, Joel, Jeremy, and the mechanics pull together as a team to make service visits efficient, in terms of time and effort. If the truck needs to be serviced in more than one Pearson Ford area - Peformance Collision, Ford Service, or Quick Lane, the services are choreographed so that each item is completed before moving onto the next. Thank you for working so well internally to take care of your customers! More

I really appreciated Chris' low-key approach. He greeted me warmly, asked what I was interested in and let me take a test drive, even though I emphasized that I was comparing other vehicles and was not read me warmly, asked what I was interested in and let me take a test drive, even though I emphasized that I was comparing other vehicles and was not ready to buy. He answered my questions and explained the rebate/trade-in details. No pressure. Loved it! When I bought the vehicle, he offered to pick me up so I could drive the new one home. That's customer service! The funniest part of my buying experience was learning about the new SYNC system, when Chris turned me over to Evan, who is 20 years old. I burst out laughing at the young kid teaching the old lady all the technical stuff-how cliched! But Evan was used to that response, and patiently taught me everything. I will highly recommend Pearson Ford to everyone-it was a very pleasant experience all the way around. I have not had the vehicle long enough to need any service, so I can't comment on that area at this time. More

Am not good at remembering names. Donna Monday sold me the truck. All of the people in the Quick Lane are very pleasent to deal with. They told me to say this Just joking the truck. All of the people in the Quick Lane are very pleasent to deal with. They told me to say this Just joking More

I brought my car to the Quicklane last minute for an oil change. They got me right in and turned around the service in no time flat. I will be getting my car serviced her from now on. change. They got me right in and turned around the service in no time flat. I will be getting my car serviced her from now on. More

The entire group made the car buying process enjoyable. They were courteous and professional, and worked very hard to deliver exactly what my wife and I desired in our new Ford Explorer. They were extreme They were courteous and professional, and worked very hard to deliver exactly what my wife and I desired in our new Ford Explorer. They were extremely competitive on the pricing and the customer service overall was excellent. We had some issue with the Sync system and my wife's phone and the service staff, including the general manager of the dealership went out of their way to correct the issue. I would very much recommend this dealership to any friend or neighbor looking for a new or used car. Our experience was a very pleasant one! More

Jeff Street did a great job. No pressure. Allowed the car to sell itself. Let me test drive it several times and was patient with me. Would be happy to buy from him again. car to sell itself. Let me test drive it several times and was patient with me. Would be happy to buy from him again. More

QUICK Lane Service – Jun 1, 2012 Thank you, Jeremy QUICK Lane Service – Jun 1, 2012 Thank you, Jeremy Linn. Your service and supervision was very much appreciated. I like to use my own brand of oi QUICK Lane Service – Jun 1, 2012 Thank you, Jeremy Linn. Your service and supervision was very much appreciated. I like to use my own brand of oil. (I manufacture oil for my company – CountryMark). I also requested a lube scan of the used oil which Jeremy and the service guy did an excellent job. I will share the results if PEARSON would like to see it. Your questions and customer service skills and complete service have always been the main reason I return to PEARSON for all my vehicle needs. Your professionalism and quick service are above expectations. Keep up the fine work. See you soon. More

I have used Quicklane for service on my 2004 Saturn Vue ever since GM off loaded the Saturn. I have been very pleased with the service provided and the professionalism of all the staff. ever since GM off loaded the Saturn. I have been very pleased with the service provided and the professionalism of all the staff. More

I met Don in February 2012 and was considering an Edge. I have never met another salesman like him. He is the perfect salesman in my eyes!! Do to employment or the lack there of, I bought used. Great experie have never met another salesman like him. He is the perfect salesman in my eyes!! Do to employment or the lack there of, I bought used. Great experience! He listened to my needs, financial restraints and likes. He was honest, sincere and genuine. A love my truck and am extremely pleased with our deal. I will buy again with Donnie's help. More