Pearl Chrysler Jeep Dodge Ram

RIP OFF SERVICE CENTER Would not give estimate, refused to call with estimate before work was done, forced me to pay for work I did not ask for or approve, would not apologi Would not give estimate, refused to call with estimate before work was done, forced me to pay for work I did not ask for or approve, would not apologize. They scam you by refusing estimate and not calling first More

Best experience ever! Wow, I didn't know that dealerships could be like this! Great experience from the moment I walked in the door. Everyone is friendly and gave me the fe Wow, I didn't know that dealerships could be like this! Great experience from the moment I walked in the door. Everyone is friendly and gave me the feeling of being a valued customer, not just a number. I was pleased with the timeframe from start to finish to purchase my car, thankful it wasn't an all day long, exhausting process. Very impressed and I will be back! Thank you again! More

Pre-Owned Truck Purchase Found online the pre-owned truck wanted at Pearl. Called to discuss at length before I drove an hour to see it...they did a nice job describing it in Found online the pre-owned truck wanted at Pearl. Called to discuss at length before I drove an hour to see it...they did a nice job describing it in detail, which I later found to be honest as well. Made the drive, loved the truck. Made a deal which ended up being a very fair price and they gave me almost full KBB trade-in value for my ride (around $19K). In all honesty it was a rainy day and also the last day of the month, which I was conscious of, but my salesmen was nice and I left there happy. That is what is all it is about, right? More

Lied about the car. Lied about the deal. I have a deal worked up over the phone... A Week later when I was ready to go down and get everything finished up, they changed their mind and said th I have a deal worked up over the phone... A Week later when I was ready to go down and get everything finished up, they changed their mind and said they wanted an extra 1500 dollars for the car! They said "its summer and we know we can get more than that." But a week prior it was summer too.... Why wouldn't they just not make that deal to start with? When I argued and wanted to speak with a sales manager, or the owner of the dealership, NOONE answer, got everyones voicemail, and no call back... this dealership is the reason the car business has the crappy name that they do. More

Cherokkee Service and Oil Change I brought my 2014 Jeep Cherokee in for its first oil change. While there the crew handled to TSB issues. They asked if I had the time to get it done a I brought my 2014 Jeep Cherokee in for its first oil change. While there the crew handled to TSB issues. They asked if I had the time to get it done at the same time the oil was changed and that it would take approximately three hours. They were up-front and handled everything to my satisfaction. Well done for my first experience. More

Very good experiance and very knowledgeable about the cars we looked at and checked up to make sure we could pull our boat with the car we bought. cars we looked at and checked up to make sure we could pull our boat with the car we bought. More

I purchased a used car from Pearl and my salesman was great! He was easy to talk to and was very helpful in getting the items that I requested to be included in the sale. I had worked out a pre-approve great! He was easy to talk to and was very helpful in getting the items that I requested to be included in the sale. I had worked out a pre-approved loan with one of the banks and the financing department was actually able to find a better rate for me. My only disappointment was in the customer service department manager and service department manager when I went in to pick up a cargo cover that had been ordered, as they were too busy to install it for me and as a senior citizen, no one offered to help carry out the awkward package that it came in. Fortunately for me, one of the other salesman saw me struggling with the package was nice enough to help me out with it and actually took the 10 minutes to install the cargo cover, which was greatly appreciated. Overall, my experience was good and I will take advantage of the free oil changes in the future that was part of the purchase deal. More