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Pearl Chrysler Jeep Dodge Ram

Peotone, IL

4.9
562 Reviews
It's Simple: The Moment You Walk Through Our Showroom Front Door, You Become Part of Our Dealership Family! At Pearl Chrysler Jeep Dodge Ram, we strive to be so much more than merely the means by which you pick up your next new or pre-owned car. The moment you step through our showroom doors, you're family to us, so you can expect to be cared for as such as you move forward with your automotive adventures. Whether you're in the market for a new car or you're looking for a dedicated service center to help you maintain the one you have, we're here for you. Stop by to get a taste of our family-oriented, laid-back environment and we'll show you what we mean!
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701 S Governors Hwy

Peotone, IL

60468

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Showing 562 reviews

September 06, 2019

Great Service! Been coming here ever since I first purchased my Jeep back in 2015. Tried going to different dealerships closer to me, and it’s never the same experie More

by a.ram2287
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James in service
September 05, 2019

AWESOMENESS Awesome service department and all around awesome employees!!!!! I went in to get my vehicle serviced and also ended up buying a vehicle. Blayne Gr More

by LOBO3102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blayne Grassle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2019

Awesome dealership They were all awesome at the dealership. Took their time to answer all my question. I got a great new Ram truck. Highly recommend Pearl Dodge for you More

by JEFF_PICKETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Gates, MARK MELCHOR
September 04, 2019

Exceptional service. With having less than perfect credit, most dealerships will just turn you away. Pearl did not. Blayne worked tirelessly on getting us into a vehicle More

by TIMNCHEY2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blayne Grassle
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2019

Down to earth The employees at Pearl are some of the most down to earth and realistic staff I have dealt with. The sales staff is very knowledgeable about the produ More

by PAUL210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blayne Grassle
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2019

Ram 1500 Jim and Nick made this purchase a no brainer. Nick was very knowledgeable about the vehicle and answered all my questions. Jim was fantastic and had m More

by Shults02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Elizarraras
August 29, 2019

Pending sale was sold to someone else Beyond upset with Pearl. Working with a salesman and manager last night near close in regards to buying a new truck. It was late, the manager offer More

by ZRichey
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager (Unknown), Nick Elizarraras
Aug 30, 2019 -

Pearl Chrysler Jeep Dodge Ram responded

Zac we are sorry that you feel this way. It was late and by the time we got going the next day there was another customer here buying the truck. It was not done to hurt you and not to sell you the truck. So because this happened and it hurt your salesperson also. We told him to call you and let you know that we would give you an amazing deal on the same truck but different vin number or anything we had on the lot but you would not let him talk to you about it. You just got mad which is understandable. We don't practice business trying to see how we can hurt people. We all have families and just come to work everyday trying to do the best that we can and sometimes we screw up but when we screw up we make it right and we tried to do that. So if you don't want to come back here because the truck got sold I understand, but please understand that we never had a deal agreed upon and the agreement with you was that if it fit into your garage and if we could get the payments to where you needed them then we would hold it until Saturday.

Sep 01, 2019 -

ZRichey responded

Yes, it was late, and that is precisely the reason that there was a discussion about making a note about the vehicle being a pending sale to allow the three of us to pick up where we left off to finish the sale. As for the rest of it that doesn't matter, the fact of the matter is that your manager and salesman did not follow through with what they said they would do and never made that note to allow us to pick up where we left off. And yes, after I called the next day your salesman did call me back. I allowed him to speak, he offered to have me return to the dealership to look at some of the other trucks on the lot, that there were more to see. I declined his offer, I had already browsed your inventory which is why the truck had been chosen in the first place, and didn't feel like I could trust doing business with a place who said that would hold the vehicle until I could make it to the dealership, as you just said you agreed to do. Either way you didn't hurt me, you hurt your views that I held of your dealership. I appreciate your attempt at an apology, but it's too late for that for me. I went back to a dealership I worked with in the past and they were able to get me an amazing truck at a great deal. Both my loss, and your loss, was another's gain.

August 23, 2019

Great staff they all deserve a raise!! Everyone was so friendly and helpful, they all went out of their way to be sure I was a satisfied customer! More

by valerieshug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Elizarraras
August 21, 2019

New car purchase Great costumer service, from the time I walked into Pearl, I was treated with so much respect, everyone was really nice..I was in and out of there wit More

by Aaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Gates
August 20, 2019

Dodge Ram purchase Really liked the service there. Never felt like I was being hounded or pressured. Both Nick and Chad were great. Super happy with the purchase. More

by C.KELLY.77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Milliron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Elizarraras
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