Peake BMW

Peake BMW has horrible service. I’ve been a loyal customer for over 30 years and their service has declined over the past two years.  The service technician dented the hood on my I’ve been a loyal customer for over 30 years and their service has declined over the past two years.  The service technician dented the hood on my car and did not tell anyone until we were driving off and noticed the damage. They also left grease all over my light colored seats and did not replace screws on the trim. The service manager avoids phone calls. Buyer beware. More

Mr Le in service is awesome and always in time. He always leaves a message and returns the phone calls He always leaves a message and returns the phone calls More

Far and away the worst dealer service I have ever encountered. Absolute garbage. The millisecond the sale is done, you move to the junk pile. The "service" advisor doesn't bother to look at what yo encountered. Absolute garbage. The millisecond the sale is done, you move to the junk pile. The "service" advisor doesn't bother to look at what your appointment is about until you get there, and acts as if you're the idiot for expecting them to have what they need to perform the service THEY SCHEDULED. I would drive 3 hours out of my way to avoid these hacks. More

dishonest and slick, no one takes responsibility, super budget treatment for a luxury price. avoid. budget treatment for a luxury price. avoid. More

Our dealership for 10 or more years. They are always professional and efficient in their service. Mr Leanard Young helped us purchase our car in May. He was very professional and knowled They are always professional and efficient in their service. Mr Leanard Young helped us purchase our car in May. He was very professional and knowledgeable about the process. Was also attentive to our concerns and requirements on our search. We found just what we needed. Thank you Mr young for all your help. More

The deal and the service were so good, we flew in from Texas to buy from Peake. Leonard Young made the process as painless as a car-buying experience can be. Texas to buy from Peake. Leonard Young made the process as painless as a car-buying experience can be. More

I had the best experience with Peake BMW. Leonard Young was my salesman and he was amazing! He helped me get the exact car I wanted from building it and getting it so quickly! Leonard Young was my salesman and he was amazing! He helped me get the exact car I wanted from building it and getting it so quickly! More

Mr. Leonard Young was very attentive with our communications. He kept me informed on the upcoming 24 five series as well as letting me know of a used car of interest to me. communications. He kept me informed on the upcoming 24 five series as well as letting me know of a used car of interest to me. More

Go see Leonard, he’ll get you the car and fast! Great customer service and delivers car to your house! Great customer service and delivers car to your house! More

I had my BMW serviced and a substantial repair done here. The repair experience was a multiple month long nightmare for many reasons. First, communication on multiple levels is terrible, sometimes intentio The repair experience was a multiple month long nightmare for many reasons. First, communication on multiple levels is terrible, sometimes intentionally. The dealership doesn’t always answer the main line. At times, the main line would take messages, but no one would call back. Even worse, the service department point of contact, Crystal, almost always transferred me to someone’s voicemail (even though I specifically asked to speak to someone live) and when I called back to connect with a person in real time, she intentionally didn’t answer and I got her voicemail. The service manager, Richie, would return my calls hours or days later, but was super condescending and never had any information to share. The service shop and the collision shop don’t communicate, so I sometimes had no information for *weeks* at a time about my car and its status despite calling both places and asking specific questions. Second, Peake’s integrity is questionable at best because they gave me my car back when it was clearly was not fixed (ie electronic systems explicitly said “not loading”, car did not drive right). I had to go to the dealership in person to prove it wasn’t fixed and get them to take me seriously. Finally, after the repairs were done properly, they had minimal interest in doing a deal for a new car, which I found mind-blowing because I was serious (what dealership doesn’t care about selling a new car?). There are more grievances I could detail, but the bottom line is - Do not buy a BMW from them because you will be sooooo sorry if you need to work with them to fix it. **update, took them up on the offer in response to my google review, called the dealership at 4pm, gave my name and number, was told the GM would call me back today.....he did not call that day. Or ever. More