Peak Kia - Service Center

Shame on PEAK KIA!!!!!! Shame on Chad in Service!!! Beware!!! 100,000 mile warrenty is worthless!!! Shame on PEAK KIA!!!!!! Shame on Chad in Service! I brought my 2006 Kia Spectra in for a transmissi Beware!!! 100,000 mile warrenty is worthless!!! Shame on PEAK KIA!!!!!! Shame on Chad in Service! I brought my 2006 Kia Spectra in for a transmission repair. Robert (BOB) in service took my information and once he diagnosed that the transmission was having issues and needed to be replaced called me and stated that it was going to be $2400 in repairs. I agreed and brought my car in. Peak Kia kept my car for about a week and once it needed to be picked up I arrived promptly at the dealership to settle my bill. Once I was there I remembered that my Kia had a 10 Year 100,000 mile power train warrenty and the transmission was part of that warrenty. Robert (BOB) was out of the office so I had to wait to talk to someone else. I first spoke to a lady about the warrenty and she started choking on her words stating that she didn't have access to what work had been preformed on my vehicle. Her words grew more choppy once I turned her screen around and stated that she was looking right at the work and I started to read it to her. This small action made her even more frantic and she acted like shes NEVER Honored a Warranty before. She quickly stated that I would have to wait for BOB in order to talk to someone about the warrenty. After this shameful performance I inquired to the reason why I would need to wait for BOB since all of the information was on her computer. She told my to wait one more moment as she quickly scuttled off to the back. She arrived shortly after and stated that Chad was able to help me and he would be right with me. Once Chad arrived I described my issue. he was quick to try to get out of honoring the warranty by asking if I was the original owner. I stated that I was and he gave me a look of worriment. Chad quickly plugged my info into his computer which confirmed that it was still in warrenty. I then asked if this was covered. He stated that he doesn't know and that I would have to read the owners manual. I then asked if I could talk to the warranty department. Chad stated "we don't have a warrenty department I handle warranties" . I then asked why could he not tell me if my car was covered and if he would mind looking it up for me. CHAD REFUSED to look up the warranty and stated that I could ONLY be helped by BOB. i then left and waited for BOB to call. Midday BOB called me up and apologized that he never bothered to look and see if this would be covered under warranty. stating "We all make mistakes I'm only human" and proceeded to tell me that they WOULD NOT HONOR THE WARRANTY (100,000 mile 10 year warranty on their power train). I was furious. I asked to speak to the service manager. Bob quickly transferred me to CHAD who the proceeded to tell me that he was the service manager! Your telling me that the guy who had no clue and refused to help me in the morning was the service manager! Chad quickly worked with BOB to give me the biggest RUN AROUND of all time. Chad finally was able to find a way to not honor my warranty by asking for all of my service records. After 9 years and moving 3 times it was impossible to come up with all of my service records. He was quick to state that without my records he would not submit my claim to KIA. These people had tried EVERYTHING they could think of to give me the run around and not honor my warranty. This is disgusting that a dealership would not even try to honor a warrenty. I guess its just easier to not help a customer and not to stand behind your products. DISGUSTING...... More

Sales awesome Serice Department Sucked I took my car in for service and the gentleman could hear the noise I was talking about but wasn't sure what it was. I had to then take off work the n I took my car in for service and the gentleman could hear the noise I was talking about but wasn't sure what it was. I had to then take off work the next day and bring it in so there manager could evaluate it and see if he could pin point it. I took it in, and he originally said he thought it was my lifters. He asked if I could bring it back in a few days and leave it at the shop for the day or maybe a few days. I did and said sure. Well that afternoon I got a call saying I could pick up my car the next day that they figured it out and it would be fixed that it was the idler Pulley. Well it wasn't covered under my warranty so I paid for this out of pocket and about a week later the sound came back worse then before and gets worse day after day. This was probably two months ago and I haven't had the money 2 take it back in to get it looked at again. Now I have a friend in there purchasing a vehicle as we speak and hopefully the referral I gave her. She is treated and gets better service and her car runs better then mine does. Just beware if u need to take your car in if they say they fix the problem that they really do. More

They are awesome:) I have never had a bad experience here. They are nice, professional, well-informed, helpful and not pushy like some dealership service centers can be. I have never had a bad experience here. They are nice, professional, well-informed, helpful and not pushy like some dealership service centers can be. You tell them what you are need and they will work hard to help you get exactly that in the most expedient manner. If you have other work that needs done they will mention it but don't shove it on you. They go above and beyond the work, cleaning your car etc. I've never found myself feeling loyal to a dealership before but I feel like I might with PEAK Kia. Bob in particular was great and very helpful. He gave me an honest estimate, informed me of recalls (which they fixed while I was there for an oil change), and the work was done much faster than expected and was very affordable. More

Met the rest stopped with the best Just bought a car from two of the most honest salespeople ever lalo and Sophie. Amazing car more then I thought I'd ever be able to afford. Thanks lov Just bought a car from two of the most honest salespeople ever lalo and Sophie. Amazing car more then I thought I'd ever be able to afford. Thanks love it More

awesome team i just vistited for a oil change two days ago. i ran into lalo and sophie who sold me my last 4 cars and lets say i didnt go there to buy a car but no i just vistited for a oil change two days ago. i ran into lalo and sophie who sold me my last 4 cars and lets say i didnt go there to buy a car but not really enjoying the car i had they looked at the options i had and theywere able to get me a amazing deal for a little more then the other car i owned. thanks again lalo and sophie.5 cars now from the two of them More

Great Service! The whole team is so helpful and friendly, and Grant goes above and beyond for his customers, even months after you buy your vehicle. You really feel The whole team is so helpful and friendly, and Grant goes above and beyond for his customers, even months after you buy your vehicle. You really feel like part of the family, and they have your back! More

Oil Change Chad in service is wonderful, knows how to treat customers but also get the job done. I recommend him to anyone. Thank you for your wonderful customer Chad in service is wonderful, knows how to treat customers but also get the job done. I recommend him to anyone. Thank you for your wonderful customer service. Wouldnt go anywhere else. More

Warning: Way overpriced for repairs Do not let Peak do repairs on your car without a warrantee. I was charged $1440.00 for struts and shocks on an 08 Amanti. Midas or Breaks Plus wo Do not let Peak do repairs on your car without a warrantee. I was charged $1440.00 for struts and shocks on an 08 Amanti. Midas or Breaks Plus would do the same job for $850.00. Breaks Plus uses excellent Monroe parts. Also, the final bill was $139.00 more than I was quoted due to taxes and some "shop fee." I was sick enough already that I paid so much and this was a final blow. Do not pay the $125.00 "diagnostic fee" before getting a solid estimate. They said, that I had to pay this to "find out what is wrong." However, any reputable repair shop can give a close estimate of shocks and struts on a particular car. This fee tends to obligate to let Peak do the repairs. It was my fault for not walking away from this repair, but I will never let Peak do repairs again. I feel like a sucker. Everyone was friendly enough, but it was not worth the extra $650.00. I have had good Peak before this happened and I am disappointed. More

2010 kia forte coupe engine cover clips failure The engine appearance plastic cover metal clips at the rear failed at 30,600 miles. Dealer would not replace them under warranty saying someone broke The engine appearance plastic cover metal clips at the rear failed at 30,600 miles. Dealer would not replace them under warranty saying someone broke them. No one went near the engine except to change the engine oil and no need to remove this cover to change the oil. The metal clips are very thin. The break had sharp edges, no bending or distortion occurred. Looks like a fatigue/vibration failure. I am an electrical/mechanical engineer and I know what fatigue failure looks like. Never had this type of dealer service on a car that was still under warranty. The rear clips are part of a stiff metal hinge, but the front are just rubber to rubber plugs. Obviously the cover vibrates because of the rubber flexing. However, the rear hinges being very tight don't move. This places the fatigue type stress on the very thin and narrow strap that is screwed to the plastic engine cover. More