Peak Kia - Service Center

Stay away Absolutely stay away from this dealership. I brought my car in for maintenance and when I picked it up it was covered in scratches. After arguing with Absolutely stay away from this dealership. I brought my car in for maintenance and when I picked it up it was covered in scratches. After arguing with them over if they really did or not they agreed to fix it. After I picked it up the second time I failed to notice a small but deep scratch, I called two days later and they refused to fix it. When speaking with the general manager he couldn't even control his temper and I had to wait while he raised his voice and rambled about how they didn't scratch it in the first place. If are reading this review thinking about going there to buy a car or bringing in your vehicle for maintenance, just do some research and you'll see the terrible reviews and other info I've listed. More

Andre for sure Andre was Awesome with a capital A. Go to him for sure. He was very easy to work with. I would recommend him to anyone. Andre was Awesome with a capital A. Go to him for sure. He was very easy to work with. I would recommend him to anyone. More

Andre at Peak Kia Andre did a fantastic job!!!! We were so amazed at how friendly he was. He really made the selling experience great. I would recommend him to anyone Andre did a fantastic job!!!! We were so amazed at how friendly he was. He really made the selling experience great. I would recommend him to anyone More

He Rocks He tried endlessly to get me the car of my dreams, which was no easy task very specific had to be green and loaded, and the 2012 model. Although I was He tried endlessly to get me the car of my dreams, which was no easy task very specific had to be green and loaded, and the 2012 model. Although I was unable to get my baby with him he stayed on top of it letting me know every step of the way. He really cares about you as a personand what you dream of, not just as a sale. More

Poser!! Spoke to this person about service issue, presented herself as Sales Mgr.??? Not what it shows here?? Not helpful laughed at me on phone....should any Spoke to this person about service issue, presented herself as Sales Mgr.??? Not what it shows here?? Not helpful laughed at me on phone....should any employee ever laugh at a customer...totally disrespectful.... More

My expierence was great! If it wasn't for Matthew Sandoval, I would still be with out a car. He was so nice, generous, and had a lot of patients with me. He answered all of th If it wasn't for Matthew Sandoval, I would still be with out a car. He was so nice, generous, and had a lot of patients with me. He answered all of the questions I had for him, and made sure my son and I would be safe, Leaving the dealership. I wasn't sure if I wanted a used car that had 70,000 miles on it, possibly buying I to someone else's problem, but he did what he knows how to & was able to find me a great reliable car. I couldn't be more happy with my brand new 2017 KIA Forte.  If you are looking for a place to buy a new or used car go here! They have great customer service and are ready to help you find the best deal. Thank you KIA & Matthew Sandoval!   More

A nightmare with no timetable of ending I was told my car would take two weeks, today is a month!! I was told I'd be reached about a timetable. No call, I've been dodged again. I was told my car would take two weeks, today is a month!! I was told I'd be reached about a timetable. No call, I've been dodged again. More

Bad experience at first but owner helped with a resolution I previously had problems with their shop, where no one took care of my car even after visiting three times (though it should have been covered by war I previously had problems with their shop, where no one took care of my car even after visiting three times (though it should have been covered by warranty), so I ended up paying a third party to diagnose my transmission issues then towing my car to another Kia shop. However, Mike Byerly did follow up with me after I submitted a complain through the BBB, and he helped resolve my case by meeting me over half way. Mike is truly setting a respectable name for the dealership and leading the rest of his employees with his high standards and exemplary customer service. Thank you! More

Went in for Service, Came out with a New Car We had no intent to buy a car that day. I actually was bringing in my 2005 Kia Sportage for some servicing. Of course we wanted to look at the newes We had no intent to buy a car that day. I actually was bringing in my 2005 Kia Sportage for some servicing. Of course we wanted to look at the newest models available. Brian approached us. We told him we were just looking. To make a long story short, no pressure at all. Worked with us to get the price we were comfortable with. We are loving our 2017 Sportage. Nick was also great. And Bobby in service gets an A+ for keeping me updated every step of the way. More

Horrible!!Forget about the 100,000 mile warranty!! Do not buy a KIA and expect that the company will stand behind their advertised 100,000 mile warranty. All they will do is deny your claim and they w Do not buy a KIA and expect that the company will stand behind their advertised 100,000 mile warranty. All they will do is deny your claim and they won't even look at your vehicle, especially if its a manual transmission. Facts: We purchased from Peak Kia a brand new 2008 Kia Spectra and did so because of the 100,000 mile warranty. The car was well maintained with all of its fluids changed at the recommended intervals. We also had a mechanic with over 35 years of experience replace the timing belt before the recommended time and later he also replaced the clutch. Recently, we were having trouble downshifting to 2nd gear and found that unless we were going less than 20 MPH the gear would grind when we downshifted. My husband had replaced the transmission fluid at 59,000 miles and we had Jiffy Lube replace it at around 86,000 miles. We called KIA to see if a transmission repair would be covered under our 100,000 mile warranty and were told yes it would be covered. We made an appt. with Peak Kia, took the car into them on a Saturday morning with the assumption they would look at it on Monday and then work on it. On Monday, my husband had to go to Peak Kia and drive the mechanic around in our car to show him what it was doing, because they said there was nothing wrong with it! On Tuesday, without ever taking anything apart, they called to tell us that the clutch was installed improperly and that was the problem and would not be covered by the warranty, but they wouldn't know this for sure unless they took it all apart and that would cost us $600! We countered that was not possible as the clutch had been replace circa 3,000 miles ago and if it was installed improperly, we would not have been able to drive the vehicle! So next they just flat denied our claim under warranty and told us we would have to prove to them that we performed all of the required maintenance items - which we had done, but because my husband had performed some of them, they wouldn't accept that - regardless of his written record!!! We contacted the main customer service for KIA and that representative contacted Peak KIA and then the service General Manager for this dealer. We picked up our car after it had set in their shop for a week with nothing done to it! The customer service rep finally came back and said they would work on the KIA, but if, when they took it apart, they found anything that would lead them to believe we caused the transmission problems, then they would not cover the work under warranty. WHO IN THEIR RIGHT MIND WOULD ALLOW THE SERVICE DEPARTMENT OF THIS DEALERSHIP TO DO THIS AFTER ALL THE ISSUES WE HAVE HAD?!?!? ITS OBVIOUS THAT THEY WILL MAKE CERTAIN THEY WILL FIND SOMETHING WE DIDN'T DO AND WILL DENY THE WARRANTY! We will have our car repaired on our own by a third party. We would NEVER purchase another KIA again and we would NOT recommend that anyone purchasing a KIA rely on their highly touted, advertised warranty because most likely they do not have any intention of honoring them! Also, they did not have loaner cars available, so we had to rent one on our own for circa $300 which was a waste of our money! AND FINALLY, WHEN WE GOT OUR CAR BACK THE CHECK ENGINE LIGHT WAS ON WHICH IT WAS NOT ON WHEN WE TOOK THE CAR INTO THEM!! More