Peak Kia - Service Center

Frustrating We first noticed the decline in the service level when we first encountered Ashley in the Service Department. Several months ago we had the passeng We first noticed the decline in the service level when we first encountered Ashley in the Service Department. Several months ago we had the passenger door power window serviced in our 2011 Sportage. Ever since this repair, we've had trouble with the door panel sticking. When we had it serviced again we were told the wrong plugs were used at the time of the power window repair. Even with new plugs we continued to have problems with the door panel getting stuck and the door not opening. When we attempted to pull the door open, the panel separated from the door. This time we were told we'd have to pay $425+ to purchase a new door panel and have it installed. Nobody at Kia sees the irony that the original problem was the result of service we received at Peak Kia. Monday,, 10/14, we were told the door panel would be ordered and would take 2-3 days to be received. Today is the 4th day and we haven't heard from the Service Department. I called to inquire and nobody in the Service Department could be located. The receptionist took our phone # and said she'd call back once she could locate somebody. We need the door repair completed on 10/21 or 10/22. We gave 2 stars instead of 0 stars because we did get the oil changed. More

Awesome every time! I enjoy my kia dealerships service dept! I really appreciate my service guy Tre B. Hes the best! He deserves a good person award! He always takes c I enjoy my kia dealerships service dept! I really appreciate my service guy Tre B. Hes the best! He deserves a good person award! He always takes care of me! More

I was Satisfied with the service The service employees I worked with were very friendly and make sure you're comfortable, made me feel at home! what an awesome team! Thank you. The service employees I worked with were very friendly and make sure you're comfortable, made me feel at home! what an awesome team! Thank you. More

As always — Awesome! My service representative was very professional, compassionate, knowledgeable, and kind. He went to extremes to get me the best price for services re My service representative was very professional, compassionate, knowledgeable, and kind. He went to extremes to get me the best price for services rendered. Peak Kia is the only place I go to for all service/maintenance for my 2017 Sportage. More

Always great service. I always have great service! Everyone I deal with is always super friendly and makes sure to give me all the information that is needed. I always have great service! Everyone I deal with is always super friendly and makes sure to give me all the information that is needed. More

Oil change & sensor light The service area is clean & modern. I was immediately instructed to pull into the waiting bay (no confusion!). My service advisor (Trey Battistic) was The service area is clean & modern. I was immediately instructed to pull into the waiting bay (no confusion!). My service advisor (Trey Battistic) was professional, friendly, and provided great info (tire pressure indicator for KIAs is very sensitive). I felt very comfortable posing my questions and receiving responses I understood. I love the customer lounge, too. Water, coffee, popcorn, comfy chairs, and even 2 massage chairs to try out. So happy with my 2016 KIA Sportage! More

great Timely and works with you. I have an older car but great service has it running smooth. Dealer parts, although a couple bucks more, have made the di Timely and works with you. I have an older car but great service has it running smooth. Dealer parts, although a couple bucks more, have made the difference. More

Excellent service! We had maintenance completed on 2 cars on the same day and the process was smooth. Great work and the techs were very helpful. It took a few hours but We had maintenance completed on 2 cars on the same day and the process was smooth. Great work and the techs were very helpful. It took a few hours but we expected that and had no issues at all. More

Oil and flter change. All went well. I will be back with my other car. The dealership is very nice and the people are first class. Gerat experience. Erving All went well. I will be back with my other car. The dealership is very nice and the people are first class. Gerat experience. Erving More

Ninety thousand mile service. I left my Kia Sorento at the service center over the weekend and picked it up at noon on Monday. Everything had been completed, there were no extra ch I left my Kia Sorento at the service center over the weekend and picked it up at noon on Monday. Everything had been completed, there were no extra charges and my thirteen year old car is running like a dream. Thank you Kia. More