Peak Kia - Service Center

I brought my Sorento in for a scheduled oil change service on 4/2/22. I did have an appointment and upon arrival I pulled in and waited….normally an advisor would come out but not this time. I got service on 4/2/22. I did have an appointment and upon arrival I pulled in and waited….normally an advisor would come out but not this time. I got my personal belongings from my vehicle and went inside and the gal asked if I had an appointment and I replied yes. She got my information and indicated they were running 1:45 behind…. I hesitated as I had my sister and dog with me and had an appointment for this reason. I told her I needed to check with her and if she wanted to wait……meanwhile, I walked outside the building and the advisor was checking my car mileage, etc., and must’ve thought I couldn’t hear her rude remarks to the other employee in the drop off area, about me! I turned and looked at her and said “pardon me” and she immediately started making excuses that it was another lady she was on the phone with who wanted an oil change, too, etc! Really? Had I not driven 20 miles to have my car serviced, I would have just gotten my vehicle and left… I have been coming to PEAK KIA twice a year, since my purchase in 5/17 as I did purchase a service package for the oil changes, etc. I have never been treated so rudely. Well, it did take 1:45 minutes for my oil change only. I went back to see if my vehicle was completed and the guy had just brought my keys out. The gal quickly told me she was taking care of my oil change….okay, it’s already paid for and I told her so and she said Well you got a free one…I understand Covid and the issues it has caused, however, treating a customer rudely is no excuse. She did say my car checked out fine but I she did not go over anything like my past advisor had. I was then walked out and shown where my car was….oh, yes I did want my free courtesy wash that was offered but that didn’t happen either…I didn’t want to continue to wait, again. I guess I can take my business elsewhere. More

Complete lack of customer service and professionalism! My wife purchased a 2021 KIA Telluride from this dealership about a year ago. It now has 8300 miles on it and can not hold oil. A quick google search My wife purchased a 2021 KIA Telluride from this dealership about a year ago. It now has 8300 miles on it and can not hold oil. A quick google search of "2021 Telluride Leaking Oil" you will find hundreds of reports from customers and dealerships noting that the seal fails on these oil filter housings after extreme colds (like we had here in Colorado last week when this started). Instead, the dealership is trying to put it on the oil change company (much like several others online report their "warranty specialist" tried to do to them) stating that they somehow cracked the housing during the oil change. The oil was changed in July. It is March. There is zero chance this car drove 8 months without a problem. On top of all of this, I can not get a call back whatsoever from the dealership to find out the status, had to pay out of pocket to have their lemon towed back to them, and wasn't provided any type of temporary transportation to get us by. Absolute disgrace of a dealership from the top down! More

No customer service whatever, you get hung up on before any help from your department any help from your department More

Who writes these reviews? Probably the employees who need a job! Possibly the worst dealership in the country. I will sell my kia and get a Toyota. People here are all rude and not worth my time to describe a job! Possibly the worst dealership in the country. I will sell my kia and get a Toyota. People here are all rude and not worth my time to describe More

Took my car in to take care of passenger seat belt warning system. Part had been ordered over 2 months ago. Part came in but I never received call. Took care in after I called and found out part wa warning system. Part had been ordered over 2 months ago. Part came in but I never received call. Took care in after I called and found out part was in. Waited 3 hours for service to be completed, got my car back and system still doesn’t work. Should have been tested before I got my car back. I live in Montrose so I’ll have to take my car to Kia in Grand Junction to see if they can rectify. More

We have brought our vehicles here for several years. They are always efficient and explain everything to us. Bob has always done his best to ensure we are satisfied with the service. are always efficient and explain everything to us. Bob has always done his best to ensure we are satisfied with the service. More