Peak Kia - Service Center

DON'T TRUST THE SERVICE DEPARTMENT: One star is too much. On October 3, I brought my 2016 Kia Sorento in for two factory recall items. As part of the paperwork on pick up, I received a Multi-Point Inspection On October 3, I brought my 2016 Kia Sorento in for two factory recall items. As part of the paperwork on pick up, I received a Multi-Point Inspection Form. I was told that the front brake linings were at 6mm to sensor, that the rear linings were at 4mm. If I understand it, new brake pads are typically 8-12mm thick. So, you really want to be changing your pads when you have around 3-4mm of friction material left. I was told by Peak Kia that I should have my rear brake linings replaced ASAP. They were not safe. Which is odd, since in June, only 4 months before, I had just replaced all the brake linings on the Kia. I went back to the service center which had done the work, and they confirmed that the brake linings were still almost brand new! Peak Kia gave me bad advice. I was given false information, in the hopes that as a 71 woman, I wouldn't know the difference. Takeaways: I cannot trust Peak Kia's Service Department. I just hope they took care of the factory recall items... I wrote the General Manager, Mike Byerly a letter, but of course received no response. That tells you something right there.... More

Used peak for oil change tire rotation. Got charged for oil change & rotation. Realized later they never rotated the tires. I have coopers on the front & Goodyears on the back so it’s cl Got charged for oil change & rotation. Realized later they never rotated the tires. I have coopers on the front & Goodyears on the back so it’s clear they didn’t rotate. Called the service manager but no call back. I have to assume they don’t care and that this might be standard practice. I’d save my money and go to a quick oil change place. Likely you’ll get better service at half the cost. So disappointed in Peak service. More

Bob and his service staff are fantastic! Definitely the best service department I’ve experienced. Definitely the best service department I’ve experienced. More

Marc was awesome and helped me get the car I had been looking for. The process was easy and stress free! looking for. The process was easy and stress free! More

Great service team. She talked to me and helped me understand what was going to happen. Then I got a text telling me if I had any questions I could call. Now that’s serv She talked to me and helped me understand what was going to happen. Then I got a text telling me if I had any questions I could call. Now that’s service. Thank you More

Mark helped us find a car that was suitable for my daughter Tracy he did a very good job and it’s the best car for her daughter Tracy he did a very good job and it’s the best car for her More

Answered all our questions very professional I will come back. We are very happy and satisfied with everything back. We are very happy and satisfied with everything More

Mike Toplosky great and very helpfull! ! Answered all our questions!! Will come back again ! Happy!! ! Answered all our questions!! Will come back again ! Happy!! More

One star is not even deserved. In Sept 2022 we leased a 2023 Kia Niro with 29 miles. In Nov 2022 at about 1400 miles the car would no longer charge. Peak Kia took the car and tr In Sept 2022 we leased a 2023 Kia Niro with 29 miles. In Nov 2022 at about 1400 miles the car would no longer charge. Peak Kia took the car and tried to repair it. Months and months went by, and finally, they said they couldn't fix it. They did not offer to replace it or make things right. The car is sitting with flat tires in their lot. We have now made 11 payments to Kia and have no car to drive!!!!!!!!!!!!!!!! Corporate Kia doesn't care and hasn't had a resolution either. BOTTOM LINE - DON'T BUY A KIA! KIA CORP AND PEAK KIA DON'T CARE ABOUT CUSTOMERS!!!!!!!!!!! More