Peak Kia - Service Center

This is my 2nd Kia I’ve bought from Peak Kia, and I always take my cars there for service. Not only are they always courteous and professional, but they have the best customer waiting lounge of any ca always take my cars there for service. Not only are they always courteous and professional, but they have the best customer waiting lounge of any car dealership I’ve ever been to. More

Great Customer Service; Health/Safety Needs Improvement I unfortunately experienced a dead battery on a Sunday evening. While I was able to get a jump the following morning, I knew I'd risk Improvement I unfortunately experienced a dead battery on a Sunday evening. While I was able to get a jump the following morning, I knew I'd risk having the same issue again if I didn't get my car checked out soon. I called Peak's Service Department and got Trey on the phone. Despite an incredibly busy morning, Trey took the time to: - Listen to my situation and advise on possible issues (battery, alternator, starter) - Give me suggestions on my courses of action - Offer to work me in as best as he could for an inspection that day - Candidly let me know options regarding loaner vehicles, using the wait room, potential wait times, etc. He did all of the above in a friendly manner and was clearly listening and engaged with me over the phone. When I arrived at Peak about an hour later, Trey continued the great customer service by: - Working me in as a walk-in appointment - Taking the time to answer my questions following the diagnostics (my battery wasn't holding enough of a charge) - Coordinating getting me out the door and on my way the same day with a new battery I truly appreciate Trey's customer service throughout the whole experience. The only reason I'm not giving a full five stars is for an unrelated reason: While I was in the waiting room, two other people (teenagers/young adults) were not wearing masks nor were cognizant of keeping 6ft away from others. The Kia representative who met with them regarding their vehicle didn't ask them to mask up either. It made my wait somewhat anxiety-ridden as I had to be constantly mindful of keeping space between me and them. More

I’ve been coming to get all of my car services done here for years! Everyone is very helpful and I will continue to recommend people to come here! Thank you! for years! Everyone is very helpful and I will continue to recommend people to come here! Thank you! More

The expectations were all set at the start by Curtis: Two hours and no charge. Even got me in early. A very good experience indeed. hours and no charge. Even got me in early. A very good experience indeed. More

They are helpful and accessible. They take care of me right away. Trevor helped with a website glitch that had been an issue for a year. right away. Trevor helped with a website glitch that had been an issue for a year. More

Nice friendly people. They are willing to explain was done on your car in service. Don't be afraid to ask them any questions. Mike in parts is a good guy too. done on your car in service. Don't be afraid to ask them any questions. Mike in parts is a good guy too. More

Peak kia has been prompt and profession in their dealings with me. From the very beginning with my salesman to the reminders of what needs to be done with me. From the very beginning with my salesman to the reminders of what needs to be done More

Good service. In and out is a reasonable amount of time. Nice waiting room with comfy chairs and coffee. Bathroom was also clean. Free WiFi Nice waiting room with comfy chairs and coffee. Bathroom was also clean. Free WiFi More

Worked with trey in service. Rate him highest Mark's for his performance. Very professional in all he helped me with. I dont like that you require a certain amount of words in my response. his performance. Very professional in all he helped me with. I dont like that you require a certain amount of words in my response. More

The service team at Kia was efficient and friendly with my repair Trey Battistic kept me up to date with my repair and answered my questions thoroughly my repair Trey Battistic kept me up to date with my repair and answered my questions thoroughly More