Peacock Ford - Service Center

Never Going Back BUYER BEWARE!!! I purchased my Ford F150 approx. 4 years ago from Don Reid Ford. I do not recall much about the purchase, so I’m assuming it wasn’t BUYER BEWARE!!! I purchased my Ford F150 approx. 4 years ago from Don Reid Ford. I do not recall much about the purchase, so I’m assuming it wasn’t a bad experience. I love my truck and have not experienced any issues with it up until last month. I noticed that I had to add more coolant to the radiator than normal and that the truck was shifting hard when I accelerated from a complete stop. My truck is currently at 73,000 miles. I purchased the extended warranty when I bought the truck. The extended warranty went up to 75,000 miles so that made me feel a little bit better about the issues. I also was in need of new tires. Prior to taking the truck in to be serviced, I called around for quotes on new tires. To my surprise, Don Reid Ford gave me the best quote. I spoke with David from services on the phone and he quoted me $679 for 4 new tires and install. It also came with a $70 mail in rebate and I was given the option for a second $70 rebate if I put the tires on credit. I then scheduled my car for service after getting off the phone with David. So later that day, I dropped my truck off and was assigned to Ryan in the service department. I spoke with him at the dealership and gave him the price quote I received on the tires and explained the issues I was having with the truck. He told me he would call me later on after the mechanics looked at the truck. Just as I was getting home, Ryan called. The truck had not been looked at yet, but he was calling in reference to the tires. He could not find any tires that met the description and price I gave him. I was told that I misinterpreted the information from the previous quote. I told him to speak to David and call me back. He decided to put me on hold while he talked to David. He gets back on the phone and proceeds to tell me that David did not recall talking to anyone about tires that day. So within a matter of 5 minutes, I’ve been called incompetent and a liar. At this point I tell him to forget about the tires. After the $200 rope a dope upsell and the exclusion of the rebate, every other quote I received was better than what Don Reid Ford offered. However, I still needed the other work done. I get a call the next morning. Ryan starts off by giving me price quotes. $550 to replace a few radiator hoses and flush the system and $250 to fix the shifting issue. I kindly remind him that my vehicle is under warranty. At this point he gets on his computer, looks up the info and tells me none of it is covered under warranty. So the extra money I paid on the extended warranty does not cover anything. I might understand if the vehicle was had been in an accident or if I mistreated it, but none of that has happened. Now I’m officially over Don Reid Ford’s service department and Ryan. I told him not to do anything with my truck. I will be calling another Ford dealership about the warranty and issues with my truck. If I get the run around by them, my next option will be calling Ford directly. If Ford will not my stand by their warranty, I will find my own mechanic. I will not give them another cent. As for my tires, Tires Plus will be getting my business for the 4 new tires. The bottom line is, I will never do business with Don Reid Ford again. Depending on what happens with the warranty and the truck’s current issues, I may never do business with Ford again. More

Poor customer relationship skills in service Lyman Keele in service is the absolute rudest service tech I have ever dealt with in all my years of owning cars. It was so unpleasant I wouldn't buy Lyman Keele in service is the absolute rudest service tech I have ever dealt with in all my years of owning cars. It was so unpleasant I wouldn't buy a car from Don Reid Ford even though I know sales and service are separate. The redeeming factor this day was the way another service tech, Dave Collimore, stepped in to save the visit. People like him must have to save the day a lot here. More

DO NOT take your vehicle here for service I brought my Ford Ranger in because of broken coolant hose. I was surprised that the total estimate to replace it was over $600 which included a syst I brought my Ford Ranger in because of broken coolant hose. I was surprised that the total estimate to replace it was over $600 which included a system flush; that seemed quite high for the work that was described. I decided to just have them do it. After all, Ford will take care of me. I went to pick up the vehicle a couple of days later. After looking at the coolant I am not convinced that the flush was completed. Still, I paid for the repair and my wife drove the truck away. I was fortunate that we were going the same direction. The truck was running so poorly, backfiring, etc., it would have left her stranded on the side of the road had I not been there. I cannot believe that they would return a vehicle to a customer in a non-drivable condition. Though it is not new, the vehicle was running fine apart from the coolant leak when I dropped it off - always has. I limped the vehicle back to the dealer, and waited for a couple of hours for an answer. Apparently no manager is on duty on Saturday afternoon, so they didn't know what the problem was, and nothing could be done anyway without a manager. I had to drive an hour back to my house without the vehicle. They promised to call me on Monday morning with some answers. I waited the whole day and no one called. I called Tuesday morning and got the service manager who had no idea that there was a problem, despite the fact that he still had my truck in his garage. He said he would call me back with some answers, but never did. When I called later in the day and asked for him specifically, I got a tech. It would cost between 300 and 400 dollars to fix a problem that I didn't have before I took it in. I challenged the cost and declined the charge. While I was still talking he hung up on me. I wasn't looking for free service, just good customer service and simple respect. Apparently, neither is a corporate priority. I honestly don't mind paying for work that is done right. Time to take it to an honest, reputable dealer. More

Windshill wipers for Ford focus 2012 I bought my 2012 Ford focus and may add Don Reed Ford. They have to service the car for 2 1/2 days before I could actually pick the car up. I asked I bought my 2012 Ford focus and may add Don Reed Ford. They have to service the car for 2 1/2 days before I could actually pick the car up. I asked for history on the car as what they had done to it and when I got it it showed they had changed their windshield wipers. But I had told the service manager that the Windshill wipers still made a lot of noise and scratching the ones he informed me that they do not lie to their customers that they were changed. On July 31 I took my car in to have the transmission broke down letting the service writer noted the Windshill wipers still were not working right. He called me back to inform me that the Windshill wipers were worn out so that is telling me that the service manager did lie to me and they were never changed and they put a false report on the history of the car. More

Poor customer service We wanted to drop off our car for scheduled service. Although we were able to make an appointment for the service, we could not drop if off early. T We wanted to drop off our car for scheduled service. Although we were able to make an appointment for the service, we could not drop if off early. This doesn't meet the needs of working folks. I will take my service business elsewhere, where customers needs as opposed to service center convenience are at the forefront. More

Two people said they test drove the car after my repair…?? Two people said they test drove the car after my repair and all was fine, however when I came to pick it up I brought it right back with a noise…they Two people said they test drove the car after my repair and all was fine, however when I came to pick it up I brought it right back with a noise…they took it back into the shop and said yes something was lose and they tighten it. So obviously both people did not test drive the car. When I complained later that my car now has 2 new noises it did NOT have when I brought car in…they did not help me with what the new problems were…basically it was suggested I take my car to be serviced elsewhere. Watch how the service guys treat you when you bring your car in ...they will not look at you in the eye. Still to this day I don't even know if they did the original work since I cannot tell any difference. Ask to see old parts. And always, always check your miles in..miles out. I had an estimate of 120+ hundred more miles when I picked up my car. …didn't notice till later AFTER I picked up car. (car they said had to be kept over the weekend). Beach anyone???????? Shame on them. More

I took my 2002 Ranger with 62,000 miles to Don Reed in August of 2013 for the CEL lights indicating the O2 sensors were both running rich. The service rep was friendly and easy to work with. The first t August of 2013 for the CEL lights indicating the O2 sensors were both running rich. The service rep was friendly and easy to work with. The first trip was a busy day so they did not check my vehicle until late - I understand and this worked out to be fortunate. The tech diagnoses was that the engine seemed warm and I should replace the radiator and thermostat for $600 and retest. I schedule an appointment for repair four days later as the tech was going on vacation. While waiting I replaced the thermostat and had it flow tested - it worked perfectly - save $500 there. Upon going to my follow-up appointment I explained what I did so the truck was retested - diagnoses? - replace the brand new Autolite sparkplugs with Motorcraft ($40) and retest. Did this, no change. Next, replaced the rear O2 sensor ($96), no change. At this point the service rep explains that this is one of the best technicians they have and he will find it. If this is one of their best then I feel for the other customers. Later on in day 2 the tech's recommendation is to replace the front and rear catalytic converters at a cost of $2700 in parts plus labor. Considering the radiator experience I hold off and walk out for a bill for just parts as the tech's attempt to amend the fact his three guesses yielded little. I understand there is value in eliminating possible causes. I follow up the exhaust issue with another exhaust repair shop hoping to save $$ - turns out the catalytic converters are fine this saving over $3000. Considering I would have shelled out over $3600 without positive results I really cannot recommend Don's service department unless you want an oil change or brakes. More

Took my Escape to be looked at for a muffler clamp. I was told by staff they were way behind a and it would take hours before they could even look at my car and was told to drop it off. Just for a muffler cl told by staff they were way behind a and it would take hours before they could even look at my car and was told to drop it off. Just for a muffler clamp ? LOSERS. Will never attempt to get service here again More

The service manager here can decide who will and will not be serviced, we did not buy our's there they refuse to work on it. We have a new 2013 C-Max, getting 37 MPG not the 47 MPG as on the sticker. Asked D be serviced, we did not buy our's there they refuse to work on it. We have a new 2013 C-Max, getting 37 MPG not the 47 MPG as on the sticker. Asked Don Reed Ford to service it, the Service Manager refused, told us we would have to take to were we bought it. More

I went to Don Reid Ford to service my vehicle as I always have. My regular service advisor was on vacation and I had to see another advisor. I saw Erik Kleinnecht the service adivsor, I left my vehicle and w have. My regular service advisor was on vacation and I had to see another advisor. I saw Erik Kleinnecht the service adivsor, I left my vehicle and was called later to be told that they fixed the problem that I had brought it in just 2 weeks before to have fixed. I rented a car because that is my only vehicle and like most Americans I have to work. Upon returning the car inquired if they would reimburse me for the cost of the rental car. I was informed that per their policy, they will not be paying for the rental car. I requested to speak to a manager, on duty was the parts manager Ken Adams who blantantly told me they will NOT remimburse me for the cost of the rental car regardless if they had fix the issue in the first place or not. I had to contact Ford Corporate office to get any resolution to this issue. Don Reid Ford claimed to be a Multi-Year Presidents Award recipient from Ford Motor Company but their customer service is atrocious. I have visited other Lincoln/Ford dealership to service my vehicle and have gotten a survey to guage their performance, never had I receive one from Don Reid Ford, I wonder how they get feedback from customers to improve of areas that is needed. Needless to say, I will be driving a little extra distance to where I feel valued as a paying customer. More