Peacock Ford - Service Center

Avoid Peacock Ford at All Costs This place is an absolute joke. I brought my EV in for a simple tire rotation and to check an issue with the front camera. From that point on, it was nothing but lies absolute joke. I brought my EV in for a simple tire rotation and to check an issue with the front camera. From that point on, it was nothing but lies, delays, and complete disrespect for the customer. Mr. Jordan initially told me they’d need to diagnose the camera issue and promised that if it wasn’t done the same day, I’d get a loaner the next day. That never happened. I called the next day—no loaner, diagnostics still not done. He promised again to call the following day and offer a loaner if the issue wasn’t resolved. Shocker: no call, no update, and no loaner. I left multiple messages, and he ignored every single one. When I finally managed to get him on the phone, he was incredibly rude, dismissive, and told me, “You’re not my only customer,” as if it’s my fault he can’t follow through on a basic promise. He blamed me for calling late—what kind of service center punishes a customer for following up? FOUR DAYS later, after chasing them non-stop, he finally sends a lazy text saying my car is “ready.” I go there only to be told they ordered parts and I need to bring the vehicle back next week. So they kept my vehicle for FOUR FULL DAYS, did nothing, gave no updates, provided no loaner, and wasted my time entirely. The sheer lack of professionalism, accountability, and basic courtesy here is shocking. Peacock Ford doesn’t care about your time or your trust. I should’ve trusted the awful reviews before going in. This place deserves ZERO stars—if I could leave negative ratings, I would. Save yourself the headache and avoid this service center like the plague. More

Locally owned hometown dealership. Great service from the purchase, to financing, to service. I pass three other dealerships to get to their location because of their efficiency. Great service from the purchase, to financing, to service. I pass three other dealerships to get to their location because of their efficiency. More

Polite and accurate estimate of repair. I was out and home in no time. Nice waiting area with free snacks. I was out and home in no time. Nice waiting area with free snacks. More

Such nice people who came to pick up my car and then drop it off when it was serviced. What a wonderful service! it off when it was serviced. What a wonderful service! More

Easy to get scheduled and Jeff followed up with me about all concerns I had. I will definitely be returning for future services all concerns I had. I will definitely be returning for future services More

It was a good experience. The staff took my information as soon as I walked in and the truck was ready when they said it would be. There were some greasy hand prints that I The staff took my information as soon as I walked in and the truck was ready when they said it would be. There were some greasy hand prints that I had to clean up however. More

Jeff and Ms. Stella are the best. They ensure every part of my service is communicated. I’ve had intermittent issues with my truck. The patience and concern this Stella are the best. They ensure every part of my service is communicated. I’ve had intermittent issues with my truck. The patience and concern this team has displayed is so appreciated. It’s almost like a second family. Thank you guys! More

Online scheduling was easy. The dealer honored the schedule and provided the required service. Service was prompt. The dealer honored the schedule and provided the required service. Service was prompt. More

It is always a pleasure to work with Peacock Ford, especially Tom! Fast and reliable service with great communication. especially Tom! Fast and reliable service with great communication. More

Great customer service nice people punctual I am very satisfied with their service good job satisfied with their service good job More