Peacock Ford

My son needed a car so we took both his car as well as my old car (i had just purchased a different car from another dealer) to trade in. We found a car he wanted, filled out the paperwork, traded in both c old car (i had just purchased a different car from another dealer) to trade in. We found a car he wanted, filled out the paperwork, traded in both cars signed it and drove off. Then the problems started. I had a fraud alert on my credit report, he called to tell me that I needed to add my phone number to my credit report (which the credit bureau no longer does) and that all i need to do is call them and have it added. Well, I called them but it's not that easy, I had to send them something in writing and many documents ..and they take 5 to 7 days to do this. So I called Glen and told him what was happening..no problem. In the next weeks time he ran my credit 23 times!! and kept calling to tell me it still was not on there. All the credit checks raised a red flag with the company that was accepting my son's loan and caused them to back out. So after 3 weeks he called my son and told him to bring the car back. he was devastated..he'd been driving it for nearly a month..so I called them and asked if they could just take him off the loan for now and run it with just me. So they did..we went in and signed new paperwork..now all the sudden they want a 500 deposit as well as the trade in's..a week later he calls me to tell me that i needed to pay off my sons car (he only owed 500 bucks) so they could get the title. I told them when we traded it in that he owed on it and we didnt have the title..and i wasn't budging..this is 5 weeks after driving off the lot and we STILL didn't have the car registered. He proceeded to send me NASTY texts saying that i was not taking responsibility and none of this was his fault. I called them a day before the temp tag they originally gave us was to expire and asked about it..he said he'd send a new one overnight..it of course never came. Then..7 weeks after we drove off the lot..they FINALLY get around to registering the car..we told them to transfer the plates that were on one of the cars i traded in. he called me and said he couldn't transfer the plate because it had been canceled because of toll violations...What??? so i called all the toll agencies and they had nothing..so i called him back..i asked what plate he was transferring..he was transferring the WRONG plate!! i had sent one plate back to the dmv to be cancelled because i didn't need it..and he didn't even check..he said the plate he was transferring was on the saturn..and if he'd have looked he'd have seen it was NEVER registered to a saturn. This company is a bunch rude idiots. HANDS down the WORST car buying experience i have EVER had...i never in my life have had it take 7 weeks to close a deal on a car..it was one thing after another...stay away from this place and save yourself a headache! More

Brought a 17 year old to buy his first car, pick it out, sign all the paper work drive off in it and 2weeks later the salesman says the loan didnt go through and they need the car back. If you sign the pape sign all the paper work drive off in it and 2weeks later the salesman says the loan didnt go through and they need the car back. If you sign the paper work and drive off in the car I would call it sold. But because the salesman entered false info on the paper work and because he was the typical salesman and would not listen to what he was told and always talking,this car was taken away from a 17 year old kid. Never once have we heard from anyone with any authority at Don Reid only the talking salesman. This is about the worst business practice I have ever seen. We have told many people not to do business with them and we will continue spreading the word through many other channels at our disposal with people we know until upper management and I mean someone with real authority contacts us to fix this unthinkable situation that was caused by their employee. How can Don Reid be in business selling Ford motor co. product and Ford be involved with a company like this. Its not a lot of money or a expensive car to them but to a 17 year old kid its a dream. Boy thanks DR your company is a real class act!!!!! More

Of the Ford dealers in a 20-mile radius from my office, Don Reid Ford had the lowest dealer fees and the overall nicest sales group to work with. The pricing we were offered was straight forward and repre Don Reid Ford had the lowest dealer fees and the overall nicest sales group to work with. The pricing we were offered was straight forward and represented a reasonable profit for them and a very good price for us. More

I bought my used Mazda 3 and they still have not paid off my old truck that I traded in 37 days ago. I had to come back multiple times to resign my loan contract and they still have not even sent me a payme my old truck that I traded in 37 days ago. I had to come back multiple times to resign my loan contract and they still have not even sent me a payment book for the new car. This dealership is probably the reason the American auto maker is going to the junk yard! More

I took my Mustang in because it was acting up. I was told what the problem was and was given a quote of $586.00. I do not make a lot of money and it was a stretch to pay this but I needed my car fixed. I gav what the problem was and was given a quote of $586.00. I do not make a lot of money and it was a stretch to pay this but I needed my car fixed. I gave the green light for them to make the repairs. When I picked up my car the problem was still there it was no better. I talked to the service Manager and was told that what they fixed needed to be fixed as well. I told them that I was very clear in that all I wanted was the drivability problem fixed. And was told by the service adviser before they did the repairs that what they had identified as needing to be fixed would solve the problem. Long story short they were unwilling to do anything more for me no refund, no more looking into the drivability problem unless I was willing to pay more money. So I left almost $600.00 poorer with a car that had the same problem it had when I took it in. I still have no idea what I got for my money. More

Check the vehicle you purchase thoroughly. The false advertise what the vehicle comes with on the window sticker. When I called up after the sale, they said "Too bad! The fine print says we can make mi advertise what the vehicle comes with on the window sticker. When I called up after the sale, they said "Too bad! The fine print says we can make mistakes on the sticker.. If you dont like it bring the truck back." More

My husband and I both went there on different occasions and they were really rude in the parts dpt. I went in to buy a part and they completely ignored me! Then when I gave them a $100 bill, the person and they were really rude in the parts dpt. I went in to buy a part and they completely ignored me! Then when I gave them a $100 bill, the person gave me an attitude. He was like "Don't you have something smaller than this!!!" I said if I did would I be giving that to you??? Then my husband went in and asked a question about a couple days ago and there were THREE people in there, not one, not two....THREE, and the ignored him!!! He said....no one can answer my question?? Then one girl spoke up. She gave him the wrong directions to the body shop anyway! More

My husband and I both went there on different occasions and they were really rude in the parts dpt. I went in to buy a part and they completely ignored me! Then when I gave them a $100 bill, the person and they were really rude in the parts dpt. I went in to buy a part and they completely ignored me! Then when I gave them a $100 bill, the person gave me an attitude. He was like "Don't you have something smaller than this!!!" I said if I did would I be giving that to you??? Then my husband went in and asked a question about a couple days ago and there were THREE people in there, not one, not two....THREE, and the ignored him!!! He said....no one can answer my question?? Then one girl spoke up. She gave him the wrong directions to the body shop anyway! More

My husband and I both went there on different occasions and they were really rude in the parts dpt. I went in to buy a part and they completely ignored me! Then when I gave them a $100 bill, the person and they were really rude in the parts dpt. I went in to buy a part and they completely ignored me! Then when I gave them a $100 bill, the person gave me an attitude. He was like "Don't you have something smaller than this!!!" I said if I did would I be giving that to you??? Then my husband went in and asked a question about a couple days ago and there were THREE people in there, not one, not two....THREE, and the ignored him!!! He said....no one can answer my question?? Then one girl spoke up. She gave him the wrong directions to the body shop anyway! More

INTERNET SALES SCAM!!!!!!!! I purchased a vehicle INTERNET SALES SCAM!!!!!!!! I purchased a vehicle online. I gave a deposit with a credit card. I had the financing approved (from them). They sold INTERNET SALES SCAM!!!!!!!! I purchased a vehicle online. I gave a deposit with a credit card. I had the financing approved (from them). They sold the car to someone else about 5 hours later. They refused to honor an internet sale!!! More