Peacock Ford | Page 43

Nice people, subpar service. Great people, subpar service. So, everyone here is polite, respectful, and hears anything you have to say. I was not treated poorly, nobody ever blew Great people, subpar service. So, everyone here is polite, respectful, and hears anything you have to say. I was not treated poorly, nobody ever blew me off, and work gets completed timely. At the end of the day however, I'm here to get the vehicle repaired, not to have dinner with the employees, so the service is more important to me than the customer service. I've never really met anyone who is thrilled with the work body shops do, and my experience has been similar. But this experience pissed me off enough to write a review. Peacock Ford had our Fusion for about a week. So, let's cover each individual irritation that led me to my review. I had requested they put our car in a bay for its stay at Ford. Everyone I told this to was extremely friendly and agreed if there was a bay, they would put it in... It was never put in a bay unless work was being done. Which I'm sure is rather standard for what looks like a small collision center to me, but I would have even settled for an open awning rather than underneath trees. Anytime I take our other car to Coggin Ford and it stays multiple nights, they always agree to keep it inside, and it always is. We are rather particular about our vehicle, so keeping it inside helps keep the leather, plastics, paint, etc. nicer longer. And now this Saturday, I get to spend a few hours removing various hard water spots, sap, and some bird crap. Not to mention the swirls I also need to remove from the auto wash they took it through. Neither of the complaints above are a deal breaker for me. They never guaranteed me indoor space, and nowhere does it say they have to. They could have told me about the auto wash, however. I would have happily declined that paint killer. So, while none of those two issues I should really be faulting them for, I bring them up because, what we consider to be our nicer car, would never go to this center for fear of the Fusion's treatment being done to that vehicle. These issues are all reversible, but why would I go back to a place when there's another option that avoid these hassles? Next, there was over spray on the grill. It was the only noticeable spot, since it was a different color than the paint, but I am sure there is over spray on other parts of the vehicle. I brought this up, and they kindly told me it could be wiped off by them. I didn't request it, because I can handle this myself. However again, why not just have had this done before I got the car? Or how about tape it off better so it doesn't happen? Or remove the parts entirely that you don't mean to spray? Not another deal breaker, but quite annoying if you are someone that likes things nearly perfect. Another issue was the interior. I fully understand the mechanics get dirty touching all the parts of a car that are rarely cleaned, but when I reach for the shifter, wheel, or air vent adjustment, and my thumbs and fingers come up black and sticky, that bothers me. When I’m out working on the vehicles and my hands get a bit grimy, I replace my gloves before getting back into my car and touching things. I wish they had the same philosophy. This is not permanent damage, and I will easily be able to clean it, but again, why the xxxx should I have to? But the real issue happened shortly after pickup. I came right around opening, right before I had to be in the office. I signed the papers, walked out to the car, saw the rim wasn't bent in and the fender no longer looked like it was in a trash compactor. With that, I got in and drove off. I quickly noticed I needed fuel and went to change lanes and realized my side mirror was partially pushed in (this matters later). I drove about 10ish miles then parked to fill up. As I filled, I walked to push the mirror back, when I noticed a small scratch (maybe 1/2 inch) across the fender. It was deep enough to see either metal or primer, not sure which. I took a photo, emailed it to the collision center as well as followed up with a call. I was called back and asked to bring it back in. My theory is in their lot someone walked by, bumped the mirror, and scratched the fender. I noticed a guy using a back pack blower to move leaves and grass out of the parking lot, maybe him, I am not sure. Either way, the mirror being moved in like that really had me thinking someone brushed by it in the lot. Isiah understood my frustration, but couldn't judge when the issue occurred, and technically neither could I. He was again respectful and polite, and what I would have wanted him to say is, well let's credit you the cost to paint this. However, he offered a POSSIBLE half off repainting the fender. That would mean another couple day without the car over what is a very small scratch. I said I would think about it, but, when we go to repair this, it will probably just be at another body shop. This is where the deal broke for me. A couple thousand dollars later, and all anyone can do is offer half off getting it repainted? With all the above, and the response to the scratch, no amount of good customer service is going to make me fully accept that resolution. I will probably dispute this with Visa and see what they think. Even if that gets me nowhere, at least it will cause a bit of clerical work on their part. And then at least somebody can share a bit in my frustration… So, if you are one of those that needs your car perfect or at least nearly perfect, I would go elsewhere. Nice people, subpar service. More

Don Raymond - Service Advisor I bought a Ford last year, after owning numerous Japanese and German brands. The dealers' service departments for those brands were always excellent. I bought a Ford last year, after owning numerous Japanese and German brands. The dealers' service departments for those brands were always excellent. The first time that I took my vehicle in for service at Peacock Ford though, I was completely impressed. They greet you very quickly at the drive through, and inform you that your particular service adviser is busy (if not busy, he/she greets you right away). Furthermore, the Service Adviser assigned to me is Don Raymond. He is excellent, knowledgeable, and follows up by phone with status updates (if the vehicle is in for a few hours). I highly recommend that you ask for Don if you're new to Peacock Ford.. Overall, I give this dealer a 5-star rating due to their professionalism, their caring attitude, and their prompt, courteous attention showing that they truly care for their customer. More

Unfun experience Recently I took my vehicle in for service. As I was waiting and walked around the dealership, a used truck caught my eye. As I tried numerous times to Recently I took my vehicle in for service. As I was waiting and walked around the dealership, a used truck caught my eye. As I tried numerous times to get a price the salesman later told me it don’t make a difference what I sell it to you, you need 4 to 5 k down. When I received an email from the GM regarding to the service, I gave the service a 4 to 5 star yet commented on my experience regarding to their sales personal. He informed me that it was not their procedure and that he would speak to the sales person and his manager. After the sales.person called me back two days later, he had no idea who I was or why he even called. When I sent an email to the GM, he as to date responded. From what I understand this is a game that they play and I don’t have time for games. More

Love the service I love the service at Peacock because they treat me suoer nice, I dont have to wait too long and service provided is excelent. In summary is the best I love the service at Peacock because they treat me suoer nice, I dont have to wait too long and service provided is excelent. In summary is the best Ford dealer I have visited. More

Good experience for used car shopping A good experience buying a used car with Thomas as our sales associate and Caesar as our finance assistant. Both were incredibly helpful in finding an A good experience buying a used car with Thomas as our sales associate and Caesar as our finance assistant. Both were incredibly helpful in finding and financing a great vehicle within our goal price range while being cognizant of our intended down payment and monthly budget. Would highly recommend working with them and will use them again! More

looking for a pickup truck i had a wonderful salesman nicholas gibson he treated mevery well andmade me feel like a preferred customer. although this dealer could not finance i had a wonderful salesman nicholas gibson he treated mevery well andmade me feel like a preferred customer. although this dealer could not finance me i had a good experience thereevewryone there treated me as a friend and not just another customer. even though icouldnt purchase a car i felt like they all tried there best for me. More

Quick and easy. The staff listened to my requests and worked out a reasonable and fair deal. The proccess was quick and easy. My salesman Willie worked with me and ma The staff listened to my requests and worked out a reasonable and fair deal. The proccess was quick and easy. My salesman Willie worked with me and made me feel he was on my side and wanted me to be happy with my decision. More

The BEST service department EVER! I'm a new Ford Fusion Titanium Hybrid owner. My first experience with the service department at Peacock Ford was exceptional. David Collimore and Ly I'm a new Ford Fusion Titanium Hybrid owner. My first experience with the service department at Peacock Ford was exceptional. David Collimore and Lyman Keele were extremely helpful and knowledgeable. They provided me with a courtesy vehicle so I was able to get back to work, which was incredible. I'm grateful that my first service appointment was so good and look forward to working with them in the future. More

Very friendly and inviting My salesman Shon was very nice and not pushy... very friendly staff , offered a beverage right away. Great place to get a car.. they were patient too My salesman Shon was very nice and not pushy... very friendly staff , offered a beverage right away. Great place to get a car.. they were patient too More

My review Very nice people and will work with you as long as it takes to get you what you need. However, I'm a first time buyer so I brought along someone with Very nice people and will work with you as long as it takes to get you what you need. However, I'm a first time buyer so I brought along someone with experience and let them do most of the talking. More