Payne Mission Volkswagen Mitsubishi

I purchased a used 2023 Ford Explorer XLT from Payne Mission Volkswagen. The CARFAX showed that the dealership reported an oil and filter change and wiper replacements had been completed before the sale Mission Volkswagen. The CARFAX showed that the dealership reported an oil and filter change and wiper replacements had been completed before the sale. Shortly after taking possession, the oil-life monitor was still at 73%. The front and rear wipers had not been replaced, the rear wiper was missing and damaged, and the vehicle was delivered dirty with a cracked windshield. Payne did replace the windshield, but they have refused to address the remaining service discrepancies and continue to maintain that the CARFAX-listed work was performed. The registration also took close to 60 days. Payne told us it had already been sent, but near the 60-day mark they ultimately had to send it overnight. The condition of the vehicle did not match several of the services Payne reported as completed before the sale and resolving the remaining issues has required repeated follow-up. I will not do business with this dealership again. I would caution anyone considering purchasing a vehicle from a dealership that cannot maintain basic quality standards and refuses to take responsibility when problems are brought to their attention. More

Great experience. Quick and easy service. The salesman had great knowledge of the vehicle and was very friendly. Extremely helpful during the decision making process. Quick and easy service. The salesman had great knowledge of the vehicle and was very friendly. Extremely helpful during the decision making process. More

Their cars may be a great value but the service is atrocious. If your car ever has mechanical issues be prepared to wait weeks for a fix and days for a response. atrocious. If your car ever has mechanical issues be prepared to wait weeks for a fix and days for a response. More

The best! Very one looks at the auto! We drive the best looking in town Very one looks at the auto! We drive the best looking in town More

I only have WONDERFUL things to say about PAYNE MISSION. What a GREAT buying experience I've had in 2024 and 2025. BEN FLORES is the best salesman ever! You never have to worry about him pushing & pressurin What a GREAT buying experience I've had in 2024 and 2025. BEN FLORES is the best salesman ever! You never have to worry about him pushing & pressuring you. BEN is there to help you get & finance what you need, want and can afford. Mr. Casas is the genius who puts the best financing package together for you, behind the scenes. And Freddie, the PAYNE MISSION MANAGER, is so approachable & helpful, that you can ask him for help to resolve an issue. THANK YOU PAYNE MISSION. IM LOOKING FORWARD TO MY NEXT BUYING EXPERIENCE IN 2028 WHEN MY LEASE IS UP. More

Worst experience ever. Took car to repair an issue paid 1,200 for repair. When received my vehicle it still had issue. Took it back in 2 ,weeks passed and all i got was wer Took car to repair an issue paid 1,200 for repair. When received my vehicle it still had issue. Took it back in 2 ,weeks passed and all i got was were working on it. Decided to take my vehicle and actually fix it. Right before getting home i got stranded. Took it a mechanic, turns out that to get to the part that needed fixed they broke another piece and had to spend another 500 dollars with the new mechanic which he found the problem in half a day. How does a dealership break a customers car while attempting to fix it. This is very dissapointing. More

The people at the dealership were all very helpful they were great in getting me into a new car. were great in getting me into a new car. More

I have being doing business with this dealership for years now with various vehicles both used and new purchased and my salesman Rey G has been great years now with various vehicles both used and new purchased and my salesman Rey G has been great More