Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Acura Highland Park

Highland Park, IL

Overview
Employees
Reviews
Vehicles
4.1
458 Reviews
Welcome to the all-new Acura Highland Park! We are committed to providing the highest level of customer service as a proud member of the Murgado Automotive Group. Please reach out to our team with any questions.
Contact Dealership
View Awards

2699 Skokie Valley Rd

Highland Park, IL

60035

Directions

By Type

Showing 458 reviews

April 03, 2025

Service agent Antim did a great job for informing me progress of the service and provided a brand new loaner vehicle. More

by MATHEWSABRAHAM98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 02, 2025

Everyone from the sales manager to the salesman to the finance manager made sure i was satisfied with the deal, and i was. More

by Geompro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pouria Kahkesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager, finance woman
Report | Print
Apr 02, 2025 -

Acura Highland Park responded

We're glad to hear you had a great experience with our team! Your satisfaction is our top priority, and we appreciate you choosing us. Enjoy your new vehicle!

April 01, 2025

Tommy is always helpful, funny and kind. I appreciate him helping me out as well as being honest/transparent. Give him a raise :-) More

by LOVESTHEATRE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Acura Highland Park responded

Thank you for sharing your experience! Tomy truly goes above and beyond; we’re lucky to have him on our team. We’ll be sure to pass along your kind words—he’ll appreciate them!

March 31, 2025

Tommy kept me in the loop on all the repairs on my car and helped sort through what repairs were necessary to do and what could wait. More

by M A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Acura Highland Park responded

Thanks for sharing your experience! Keeping you informed and helping you make the best decisions for your vehicle is our priority. We appreciate your trust in Tommy and our team!

March 30, 2025

Excellent friendly service. They went out of their way to pick up the car and deliver it back to my residence. More

by grotheiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Acura Highland Park responded

Thank you for your kind words! We're glad we could make the process convenient for you. Let us know if we can assist you again.

March 30, 2025

My dealership encountered some setbacks with parts and staff, but Jim was very helpful to me. More

by grotheiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Acura Highland Park responded

Appreciate your patience through the setbacks. Glad to hear Jim was helpful—he’s a great asset to our team. Let us know if there's anything else we can do for you.

March 30, 2025

Tommy was very polite and informative. He took the time to explain details about the services and answer any questions we had. More

by C_quiroga_M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Acura Highland Park responded

Glad to hear Tomy provided a great experience! We appreciate your feedback and are always here to help with any questions you have in the future.

March 27, 2025

Lots of scheduling confusion, disjointed internal communication,and understaffing turned a 1 day repair into 4 days. All because they failed to fix it right the first time. Service Rep did his bes More

by ANDERSONWR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tomy Lazzar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Acura Highland Park responded

We’re sorry to hear about your experience and understand how frustrating the delays must have been. While we’re glad your service rep did their best, we regret that the process fell short. Your feedback is valuable and we’ll use it to improve our communication and efficiency. If there’s anything we can do to make things right, please let us know.

March 24, 2025

Am able to get appointments and service done quickly. Always pleasant business like area surroundings. More

by LSIMPSON48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Acura Highland Park responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 24, 2025

Very helpful, always making sure the customer is happy and satisfied. Always kept the appointments. More

by ferrara01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pouria Kahkesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Acura Highland Park responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

1
2
...
46