Pauli Ford

Great Car Buying Experience I travel out of state for work, so the availability of my schedule can somewhat be hectic, no problem for this team though. I started my experience wi I travel out of state for work, so the availability of my schedule can somewhat be hectic, no problem for this team though. I started my experience with Will taking a test drive. Relaxed, low pressure, informational sales from him - which is a relief compared to some sharks you come across when looking for a car. I did not have the vehicle I wanted to trade in with me, so I came back a week or two later. During that time I had a ton of communication back and forth with Will, he was ultra responsive, and if he didnt know the answer he made sure to find it. Will was off the day I brought in my trade to get an appraisal, so I was able to meet with Paul and Brian Pauli. Paul was amazing to work with, super knowledgeable - took the time to answer my 500 questions without making me feel rushed or like I was bothering him. Additionally Brian the sales manager/co-owner was great to deal with as well, laid back and quick to respond. A few days later I set up an appointment to schedule the transaction, was in and out quickly, and best of all nothing changed from when we spoke prior. They stood by their word, and there was no hidden fees or surprises (which is a lost art nowadays) upon signing. I am very satisfied with my experience, and will refer my friends and family in the future. Thanks again for all of your help! More

Happy to be a Ford family We’ve been loyal customers at Pauli Ford for nearly 30 years and just purchased a 2019 Escape to replace our 2009 Milan. The Escape is the 12th vehicl We’ve been loyal customers at Pauli Ford for nearly 30 years and just purchased a 2019 Escape to replace our 2009 Milan. The Escape is the 12th vehicle we’ve purchased there, I think. We’d done our homework and knew what we wanted. Robert Milks was extremely helpful and professional. Test drove it, ran some numbers, and pulled the trigger. Delivery process was smooth and professional and didn’t take very much time. Great intro to the vehicle’s systems and controls got us up and running quickly. We came in pretty late last evening to take delivery and Robert and the guys stayed late to make sure we were taken care of. They didn’t have to do that and its a great example of the attention to customer service we’ve always received. Frank and his whole team do a great job and we’re happy to recommend Pauli Ford to others. More

Best service ever! My family and I have purchased vehicles from Paul I Ford over the last 10 years. They provide the best customer service I have experienced and answer My family and I have purchased vehicles from Paul I Ford over the last 10 years. They provide the best customer service I have experienced and answer all your questions! Kevin and the staff were fantastic as I purchased my first truck. Thanks everyone at PaulI ford! More

deceitful finance tactics Was told lender required extened warranty and gap to make the deal work which I now know is a straight up lie and is illegal took advantage of the fac Was told lender required extened warranty and gap to make the deal work which I now know is a straight up lie and is illegal took advantage of the fact I have poor credit. I will not return or send anyone else here More

Love Pauli Ford! This is my second time purchasing from Pauli Ford and both times its been a great experience. I love my new 2012 Ford Explorer. Its comfor This is my second time purchasing from Pauli Ford and both times its been a great experience. I love my new 2012 Ford Explorer. Its comfortable, roomy and exactly what we were looking for. More

2018 Ford Fusion This is my 2nd Ford Fusion from Pauli Ford. Cher found the Fusion I wanted with all the options. Love my new car. Thank you Pauli Ford and Cher for This is my 2nd Ford Fusion from Pauli Ford. Cher found the Fusion I wanted with all the options. Love my new car. Thank you Pauli Ford and Cher for a easy transaction. More

Couldn’t be happier We went to Pauli Ford because we needed a new commuter that got good gas mileage and also had enough room for our growing family. We worked with Paul We went to Pauli Ford because we needed a new commuter that got good gas mileage and also had enough room for our growing family. We worked with Paul Phillips who was great. I’ve bought a lot of cars over the years and he’s one of the few that I didn’t feel was trying to either hustle me through the process or push me into something. He listened to our needs and worked with us to get us into a new Fusion which we’re thrilled with! Brian Corbin who closed our deal was also great to work with and explained all our options on that end to make sure we got exactly what we needed. We also dealt with Tricia who helped us get our old lease closed out and even met Brian Pauli himself who took time to talk with us and make sure we were satisfied. Overall a great experience. We’ll be going back in a few months to trade my wife’s car in as well! More

Always Good Great experience from "window shopping" to driving it home. All the staff is friendly and helpful. We don't even consider any other dealership. Thanks Great experience from "window shopping" to driving it home. All the staff is friendly and helpful. We don't even consider any other dealership. Thanks! More

Pauli Ford cares about their customers! Our experience with Will at Pauli Ford was very pleasant. He made sure we were well taken care of and worked with us on pricing and making sure the ve Our experience with Will at Pauli Ford was very pleasant. He made sure we were well taken care of and worked with us on pricing and making sure the vehicle met our specifications. He was also very kind and understanding when we were an hour late to our appointment due to a small accident on the way. He also took the time to show us how all the options and settings worked. Thanks Pauli Ford and Will. More

Ford Buy Back and Service We recently had a 2016 Ford Edge that ended up qualifying for the Ford Buy Back Program. It was a long process. The owner and sales staff were kind an We recently had a 2016 Ford Edge that ended up qualifying for the Ford Buy Back Program. It was a long process. The owner and sales staff were kind and patient with us during this stressful time. We bought a new 2018 Ford Edge at the end of the Buy Back process. We would not hesitate to recommend Pauli Ford Sales and Service to anyone. This dealership stands behind their service work. We always find them honest and courteous. More