Pauli Ford

Mr. McCrackin was very esay to work with and offrered a low pressure sale experence which is what I was looking for. The information provided by the service dept. made using my new car easier. low pressure sale experence which is what I was looking for. The information provided by the service dept. made using my new car easier. More

I had picked up a leak in one of my tires. This was not a planned event or servce request. I called and need to get my vehicle in and fixed quickly. My dealer was able to get my vehicle in and repaired quic planned event or servce request. I called and need to get my vehicle in and fixed quickly. My dealer was able to get my vehicle in and repaired quickly so I could get to work. More

This was a superior experience in auto purchasing. The entire staff was helpful and thoughtful. There was no pressure--thank goodness. We will definately recommend this dealership to our friends--in fac entire staff was helpful and thoughtful. There was no pressure--thank goodness. We will definately recommend this dealership to our friends--in fact we already have. Although Ryan is realitively new, he did a thorough job and repeatedly offered more assistance. It is to the owner's credit to have assembled a superior staff! More

This is the best dealership I have ever worked with. They are friendly, smart and fast with everything they do! The Pauli's all know what they are doing and you can tell every time you walk into the shop. are friendly, smart and fast with everything they do! The Pauli's all know what they are doing and you can tell every time you walk into the shop. More

Brian was all about service... I have never stepped foot in the Paulli Ford Dealership. I told Brian what I wanted and he searched and brought cars to me. He even delivered my car to my home and we filled o in the Paulli Ford Dealership. I told Brian what I wanted and he searched and brought cars to me. He even delivered my car to my home and we filled out the paperwork there. When my license plates arrived her brought them over and put them on for me. He has stopped by to set up my in the car garage door opener.Paulli appears to be all about service and satisfied costumers ... and I am. Oh and by the way I LOVE my new Ford Escape. More

Repair work was done on my Granson's F-150 that has 280,000 on it as part of a recall for rust, they did good. 280,000 on it as part of a recall for rust, they did good. More

I was injured in an automobile accident and needed to replace my car while unable to travel to the dealership. I was able to purchase and have a vehicle delivered to my home by the salesman. This excep replace my car while unable to travel to the dealership. I was able to purchase and have a vehicle delivered to my home by the salesman. This exceptional service and processing to get the vehicle i wanted. I am very well pleased with this dealership and I bought a 2009 earlier and a 2012 this time and both the service and sales people have been great. More

It has been a long time since I have been to a dealership where I get greeted by 1st name and actually interfaced with the service manager. I would like to say that Ron King and his crew are all top notch an where I get greeted by 1st name and actually interfaced with the service manager. I would like to say that Ron King and his crew are all top notch and do a great job at what they do. I would also add that I am impressed and appreciate the service after the sale from my salesman Bill McCain. In all my service trips thus far to your dealership Bill as long as not occupied with another customer has always taken time to come out and say hi and ask how I am doing and how the truck is. This level of customer service has been unmatched in all my vehicle purchases and I just want to again say thanks to Bill, Ron and the crew for making this vehicle purchase a simple no stress and great experience. Thanks Again, Mark Chamberlain More

Bill was excellent to work with on the purchase of our new 2011 Ford Edge. He took the time to understand what options were important to us and then found the ideal vehicle with only the options we wante new 2011 Ford Edge. He took the time to understand what options were important to us and then found the ideal vehicle with only the options we wanted which saved us money. His communication with us was excellent and at the appropriate level, not extremely aggressive like some of the other dealerships we had spoken to which is one of the reasons we chose to buy from Pauli Ford. Bill was also very upfront with us on the incentives that we qualified for again another sign of a reputable sales person and dealership. I would highly recommend Bill and Pauli Ford to anyone that is looking to purchase a vehicle. More

From start for finish, Pauli Ford's service department is top notch. I bought my used 2009 Ford Fusion from them (Kevin McCrackin)and have stuck to using their excellent service department. Normally, all I top notch. I bought my used 2009 Ford Fusion from them (Kevin McCrackin)and have stuck to using their excellent service department. Normally, all I need is an oil change, but I recently bought new tires. Ron checked around and found the right tires for my vehicle and also the best price. They compete with the chain tire stores and have better service. Service does not oversell maintenance, but does fairly represent what should be maintained on your car. The staff is very friendly and professional and everyone that works at the dealership says hi. It really feels like a family run dealership. I am happy to drive up from East Lansing for the extra service. The place is extremely clean and maintained. I also take advantage of the free WiFi while I wait for my car to be serviced. Service time is fair for the work that is performed. More