Pauli Ford

They are always courteous and make me feel like Pauli appreciates having my business. I happen to work a few miles from the dealership. Whenever I schedule service work/maintenance, I can drop off my appreciates having my business. I happen to work a few miles from the dealership. Whenever I schedule service work/maintenance, I can drop off my vehicle and they give me a ride to my office, which is great! When the vehicle is done, they deliver it back to my office parking lot so I'm not stranded. This works out perfectly for me because then when I leave for lunch I can just walk out to the back lot, get into my vehicle, drive back over to the dealership and go to the cashiers window to pay for the service work performed! What could be better than that!! These people are the best. . . More

I found the salesman to be very nice and he is the reason that I traded my car and purchased from Pauli rather than another dealership. My experience with Pauli after that was less than impressive. It took 2 that I traded my car and purchased from Pauli rather than another dealership. My experience with Pauli after that was less than impressive. It took 2 weeks to get parts in that were ordered when my car was purchased then it took 2 days to successfully install them. All the while it took me having to contact the dealership to get updates on any progress. When I did pick up my vehicle from having a remote starter installed the sensor is obstructing the view out of the windshield; this is the first of 3 vehicles that I've owned that this has ever happened in. I called another Ford dealership who confirmed that the placement was unusual. More

I was pleased as usual with your service. I was disappointed to find out that if I had bought my car a month later, the cost for the service would have been less, plus I would have able to receive disappointed to find out that if I had bought my car a month later, the cost for the service would have been less, plus I would have able to receive a free car wash. I still will continue to use your service, and I will continue to recomend your dealership More

This visit was for routine oil change and tire rotation. It was also recommended, and I was asked, that the air filter be changed. I did. Service was performed properly. I also had a few minor nick pic It was also recommended, and I was asked, that the air filter be changed. I did. Service was performed properly. I also had a few minor nick picky items on my list because I like having my car as perfect as I can get it. Ron was more than happy to get these things fixed. The tech, Jerrod, even asked me to come back to the shop to make sure he understood what I wanted done. I have to say Pauli Ford's shop is the cleanest shop I have ever been in. They should be very proud of it. In the end all of my requests were resolved, and everyone was happy to help. Ron even helped me save money on one of the parts I needed. I appreciate that! Ron double checked one of the repairs personally to make sure it was done before I pulled away. Thank you to all for another excellent experience. Michael Sawyer-Todd East Lansing, MI More

The service department at Pauli Ford (Ron and Glen) always take care of my vehicles professionally. More importantly they always treat us with courtesy and professionalism whenever we are there. I have always take care of my vehicles professionally. More importantly they always treat us with courtesy and professionalism whenever we are there. I have never had to return due to something not being completed as expected. I trust the dealer ship and their employees to service my vehicles as needed. More

Pauli Ford went the extra mile to find the vehicle of my choice and made sure it was equipped the way I prefer. Kevin McCrackin made the purchasing process as smooth as possible and and utilized all the choice and made sure it was equipped the way I prefer. Kevin McCrackin made the purchasing process as smooth as possible and and utilized all the rebate and saving incentives available. Frank Pauli gave me a fair value on my 2009 Edge trade-in sealing the deal. This is my fifth vehicle that I have leased or purchased from Kevin and I have been very satisfied with all of them. More

I have always had great service when I have brought either of my vehicles in for an oil change and or other maintenance needed. The staff has always went out of their to accomodate us in getting our v either of my vehicles in for an oil change and or other maintenance needed. The staff has always went out of their to accomodate us in getting our vechiles in. Would recommend family, friends and/or neighbors to this dealership. More

Called that morning and they were able to schedule my vehicle to be repaired that evening, my vehicle was taken at the appointment time and I received it back a hour later. vehicle to be repaired that evening, my vehicle was taken at the appointment time and I received it back a hour later. More

Very friendly and knowledgable staff; willing to bend over backward to help. No high pressure tactics, just a relaxed and helpful atmosphere. I highly reccomend them. over backward to help. No high pressure tactics, just a relaxed and helpful atmosphere. I highly reccomend them. More

We have purchased 5-6 vehicles from Pauli now. Ron in the service department always takes care of our needs. Honest estimates, work is done correctly and completed on schedule. All employees have been frien service department always takes care of our needs. Honest estimates, work is done correctly and completed on schedule. All employees have been friendly, courteous and helpful. Very competetive pricing when purchasing cars. I spend quite a bit of time doing homework before purchasing a car. Pauli has always come in with very good prices and the service department has been great to us. We'll continue to do business with Pauli. More