Pauli Ford

I have gotten new vehicles from this dealership since the l980's and have always had excellent results. Love the vehicles, service is great and the people have always treated me like a friend not a customer l980's and have always had excellent results. Love the vehicles, service is great and the people have always treated me like a friend not a customer. My former husband and I did an ad for St. Johns Ford several years back (names of Jim and Pam Hornyak). Check it out!!! Until I have a problem, I will always do business with Pauli Ford. More

I always get great service from Pauli Ford. I worked with Brian Pauli on this last purchase. Brian was very responsive and gave great insight into our questions. Great job Brian! Thank you again. Ji with Brian Pauli on this last purchase. Brian was very responsive and gave great insight into our questions. Great job Brian! Thank you again. Jim Dedyne More

I got a great price on new tires, and they found problems with my heat shield (missing 2 bolts) and fixed it at the same time. I get my Taurus serviced there because they are prompt, thorough, and there are with my heat shield (missing 2 bolts) and fixed it at the same time. I get my Taurus serviced there because they are prompt, thorough, and there are no $ surprises. More

The staff at Pauli Ford are always friendly and helpful. They always have hot coffee waiting in the customer area for you. The service is fast. They always have hot coffee waiting in the customer area for you. The service is fast. More

The service department at Pauli Ford always has a great attitude towards the service of a customer and his needs. They are a great group and I commend their effort and good customer service karisma. The pe attitude towards the service of a customer and his needs. They are a great group and I commend their effort and good customer service karisma. The people that perform the work always tried to do what ever is necessary to complete their work in their best knowledge and provide a fast turn around while the customer waits. I like to wish the entire staff at Pauli Ford a great holiday season and thank you for your hard work. More

I hate to be one of the folks to comment negatively, but if it serves a purpose to better the personabilty and customer service, then it may be worth while. I will say first and for most Jessi and Bill, wer if it serves a purpose to better the personabilty and customer service, then it may be worth while. I will say first and for most Jessi and Bill, were absolutlely superb, hardworking, and geniune at heart. Frank the owner on the other hand, was not friendly, very business like, not personalbe, with poor customer relation/service. We brought in two vehicles to be evaluated, both especially our van was offered below what the direct Ford Motor company website (for current/retired employees only) stats were. Our van is a 2004, and has 144,000 miles granted, BUT no rust, no body damage, never been in an accident interior has zero rips or damage, other than need of detailing cosmetically, all leather with DvD player, Limited edition, we were offered $3000.00.....this was offensive to say the least. If the rebates were not as good as they were on an Expedition, we would of walked out from that point. Any Owner or higher up, has the authority to move numbers around, or offer something more resonable to folks who are looking for that new start. Our sales man was insistent we "test drive" the show room vehicle, we said we were not interested till we better knew what the offers were on our vehicles, needless to say we were told the "owner" prefers the "old school" of doing business. To us, that sounded pretty good, seeing the "old school" way of doing business was a personal relationship with your customers, and valued respect. Well that title for Frank, was not fitting after all, old school mentality, is personal customer service and an understanding of each ones needs and requirments. Frank was an advocate for us to buy the 2011 Expedition, but unwilling to utilize his authority and means of better customer service to provide better customer service. Sadly, we will never go back there and even consider doing buisness again, when the time comes for us to become financed, I found an exceptional finance person, Jessi, who exampled true geniune customer service, but she can't and doesn't posses the ability/authority to work numbers and offers, that is where EVERYONE as a team works together, one/two people can't pull off something more challanging, that takes someone in seasoned authority to do so. More

Everyone at Pauli Ford was willing to help. Bill did a great job of helping by showing our kids all of the different trucks and cars, so we could look at the truck and sit down and talk to Jess about the great job of helping by showing our kids all of the different trucks and cars, so we could look at the truck and sit down and talk to Jess about the payments. Thanks for everything! More

Have used Pauli Ford before. Always have been satisfied. This time they forgot two things: oil change , so I had to drive back to the dealership to have that done. Also I was not charged the quoted price This time they forgot two things: oil change , so I had to drive back to the dealership to have that done. Also I was not charged the quoted price on the tires that I ordered. Both problems were fixed promptly. Also they gave me some money off my total bill, (not much but a nice gesture) Great people there and I will go back. More

The employees we dealt with were very helpful. Service was provided in a very professional manner and were very satisfied. Waiting room was very clean and coffee was available. was provided in a very professional manner and were very satisfied. Waiting room was very clean and coffee was available. More

I would highly recommend Pauli Ford for any sales needs or the service department is great. I have had a great deal of respect for Ron King every time I got into the service department. or the service department is great. I have had a great deal of respect for Ron King every time I got into the service department. More