Pauli Ford

Ron gave me great service and was very responsive to my issues with the car. Great job Ron. I really appreciate all that the staff does for me. Thank you again! Jim Dedyne issues with the car. Great job Ron. I really appreciate all that the staff does for me. Thank you again! Jim Dedyne More

I had set up the service appointment for both maintenance items (oil changce and tire rotation), as well as to address some ongoing issues with the vehicle (remote start stopped working, and sync technology items (oil changce and tire rotation), as well as to address some ongoing issues with the vehicle (remote start stopped working, and sync technology issues). When I arrived for my appointment, my appointment time was confirmed, and the items being asked to be looked at confirmed. I was informed it would be about a 45 minute appointment, depending on what they found related to the sync issues. Almost 1.5 hours laters, I was informed that the oil change and tire rotation were done, but they were unable to troubleshoot the issue with the remote start because I did not bring with me both remote starters. Ron apologized for not informing me of that when I made the appointment,or letting me know that when I arrived, but that I could stop by any time with both of them and they would re-initialize them. Ron also informed me at this update that were going to re-initialize/load the snyc software and that would be a few minutes longer. After nearly another hour, Ron came back out to the waiting area and informed me that they were unable to address the sync issue because the service area equipment needed was not working for them (he mentioned th USB was not working on the PC). At check out, Ron indicated he would contact me when the service equipment was working and that they would accommodate my schedule by either providing a loaner vehicle while they worked on my car again, and/or provide pick up/drop off service. Although I appreciate the gesture to minimize the impact of needing a 2nd service apptointment - this dealership is 22 miles from my house - so in addition to the inconvience of a second appointment, I am also inconvienced by 44 miles against my lease miles and the associated gas cost (of a vehicle that takes premium gasoline). We have purchase many vehicles from Kevin McCracken with this dealership over the years and continue to try to use their service department because of that relationship - however, incidents like this make it difficult to continue to consider that when there are much closer Ford dealerships/service areas to our home. More

All contacts with Ryan and Brian were great. They were friendly, willing to search for what we wanted and willing to work with us on price. Defenitely would recommend the dealer to others. We love our n friendly, willing to search for what we wanted and willing to work with us on price. Defenitely would recommend the dealer to others. We love our new car! More

My wife is one of those people thats not fond of buying a new car or having to deal with pushy sales people. They have sold her four cars now and if she ever has a question or needs something they are all wa new car or having to deal with pushy sales people. They have sold her four cars now and if she ever has a question or needs something they are all ways there for her and I have never herd her complane. I have a F350 4dr.dauly & a F350 4x4 supper cab,work truck and they have all ways done a great job on my trucks and at keeping me on the road. I would recomend Frank Pauli and his dealership to any one as a mater a fact I got my dad a long time GM man a F250 supper cab diesel there and he says its the best truck hes ever owned. More

Everybody did a fantastic job. I am very satified. I would most definately recommend Pauli Ford to anybody looking for a new vehicle! I like to support my local merchants as much as possible, and Pauli would most definately recommend Pauli Ford to anybody looking for a new vehicle! I like to support my local merchants as much as possible, and Pauli Ford makes it easy to do that. More

I trust the Service Department to do the repairs my car needs the right way, to repair my car quickly, and to charge me a fair price for them. I have been using this dealership to service my car for about needs the right way, to repair my car quickly, and to charge me a fair price for them. I have been using this dealership to service my car for about seven years and they have been really good to work with. More

Just the BEST service Department in the Area. Scheduling an appointment is easy and quick. The service team was at my door opening it for me the minute I pulled in the garage. They were all extremely frie an appointment is easy and quick. The service team was at my door opening it for me the minute I pulled in the garage. They were all extremely friendly. I remained at the dealer waiting for my service to be completed. It was completed very quickly and they even offered to hand wash it for me upon completion of my service since my car was so dirty. (I declined since I had a coupon that I had not used that they gave me at the last visit for the car wash across the street) I will NEVER go anywhere else for the service of my vehicles!! More

As usual, everyone was extremely friendly, welcomed me to the dealership and had a "Good Morning" to everyone. Ron King and his guys have always been very upfront with work estimates and time. My whole fam the dealership and had a "Good Morning" to everyone. Ron King and his guys have always been very upfront with work estimates and time. My whole family takes their cars to Pauli Ford and have been very satisfied every time. More

I would recommend Paul Ford as we felt we were given a good price for the vehicle purchased. I didn't know which vehicle I wanted going into the showroom, including if I wanted to purchase a Ford. Our s good price for the vehicle purchased. I didn't know which vehicle I wanted going into the showroom, including if I wanted to purchase a Ford. Our salesman, Ryan Mallory, was very informative without be "pushy" during our decision-making process and his follow-up was great. He was very helpful during the whole process, including selection, price negotiation, vehicle pick up and explaining all the features of the vehicle. More

Very responsive to internet inquiry. Great service during visit and very interested in meeting my vehicle needs. Great review of the vehicle and all the options. Straight forward deal. Easy to work during visit and very interested in meeting my vehicle needs. Great review of the vehicle and all the options. Straight forward deal. Easy to work with and follow up after the sale. More