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Paulding Chrysler Dodge Jeep Ram - Service Center

Dallas, GA

4.3
1,919 Reviews

1,919 Reviews of Paulding Chrysler Dodge Jeep Ram - Service Center

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February 21, 2022

Great and fast service. Thank you for personal service. Looking forward to bringing my vehicle for more service. More

by atartigas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenda Frazier
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Feb 23, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

February 21, 2022

Fantastic customer service! I am a long time customer and this time was one of the best! More

by jenniferparker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Frazier
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Feb 23, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

February 21, 2022

Not the same dealership that I originally bought my truck. The service department has a lot of new faces. Last oil change took 3 1/2 hours to complete. Totally not acceptable. Why make a appointment, i More

by mullwa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Mr. Mull, we are sorry to hear that your experience with us didn't exceed your expectations. Like many businesses, we still struggle with keeping up with the demand in this day and time. We value your business and want your next service to be better! We are continually growing our business and staffing up to serve our customers better. Connect with me on your next visit and let's be sure your vehicle goes through the process the way you expect. Thank you! John Frazier - Service Director

February 20, 2022

They went above and beyond to take care of my car issue. All other location told me it would take weeks but Paulding Jeep, Dodge effortlessly Superseded my expectation. More

by inspyer1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 20, 2022

Paulding Chrysler Jeep is always willing to assist and strives to provide great customer service More

by CB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Frazier, Glenda Frazier
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Feb 22, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we take our reviews seriously and are delighted to hear about your visit. At Paulding Chrysler Dodge Jeep Ram we are always striving to do better than your last visit. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you for your feedback and take care!

February 19, 2022

Great service had issue initially but it was quickly resolved. Completely satisfied will have vehicle serviced here in the future. More

by RFERRELL11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamielle Gummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 18, 2022

No help. Big failure to communicate with customer. Asked multiple times for service manager to call, no response. Warrenty not honored. Shameful. More

by ToddSnodgrass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Frazier
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Feb 19, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Todd, I've told you all I have to say. Your warranty has denied the claim twice already and at the store level, we have zero control over it. You have to take it up with Mopar or Jeep Customer Care. - John

Feb 19, 2022 -

ToddSnodgrass responded

My warranty clearly states MOPAR has to be specific as to what part of a Jeep lift is the cause of any failure to deny the claim. They did not do that and you did not defend it. Your own mechanic CODY said the inspector just came in and plugged into the computer and did not physically inspect my electronic sway bar disconnect was not working properly, leaving me to drive dangerously down the road. You did not address that with the inspector or warrenty department or defend that. I asked that you specifically talk to the inspector when he came in for the last , you did not do that. I asked you did confirm that the electronic sway bar disconnect was not working properly, and you would not do that either. I asked you to call me many times to discuss this, and you ignored me until I filled out this negative review. That’s pretty shameful communication. So you can tell me all the things you want, but you failed to do your job properly and represent your customer. And I’m sure all the customers that don’t already know it, will know it now.

Feb 19, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

I spoke with the warranty and the inspector when he came. It doesn't matter to the process if I personally confirm anything on your Jeep. We do not administer the warranty. We just do what they tell us. The warranty and Mopar have their process. You need to take it up with them. The Jeep is modified, the warranty deems the failures to be related to or a result of the modifications whether something is working or not. That is solely up to them, not a dealer.

Feb 19, 2022 -

ToddSnodgrass responded

Like I stated, YOUR mechanic CODY clearly stated, in front of you and me , that the inspector DID NOT physically inspect the electronic swaybar disconnect, only plugged it into the computer which could not tell that it was not working properly. And you told me you did not speak to the inspector when he came. So are you lying now, or were you lying then? When I dropped my Jeep off I also stated that the electronic swaybar disconnect was the ONLY thing I want to checked out due to the huge safety issue, but YOU gave him a list of things that looked to be working properly which pissed him off. And once again, you have not told me if the sway bar was working properly or not before you called in an inspector to check it. Did you not inspect it before calling in the inspector? I have asked you multiple times to answer that question, and you keep skirting around the issue. Once again another example of Love your lack, or in this case your failure, too communicate. But don’t worry, you won’t have to worry about me bringing my vehicle to your dealership for service or a new vehicle anymore. And after customers read this review, I’m sure many other customers will feel the same way.

Feb 19, 2022 -

ToddSnodgrass responded

And by the way, you can’t talk to the Warrenty Dept or the inspectors, That is an exercise in futility. I’ve been trying to do that for two years, that’s why I asked for your help in the first place.

February 18, 2022

Courteous staff and timely service makes for one happy customer!! When I had an issue it was immediately addressed to my satisfaction. More

by natasha.ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hello Natasha, we appreciate you taking the time to leave us this feedback. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

February 18, 2022

Is good service Fast work Clean area Good costumer service and nice person an service More

by Sergio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Frazier, Glenda Frazier
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Feb 20, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hi Sergio, thank you for sharing your positive experience! We hope you have a great day!

February 18, 2022

Very professional and attention to detail. The waiting area is alway clean and in a orderly manner. More

by kristenmccuiston81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2022 -

Paulding Chrysler Dodge Jeep Ram responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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