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Paulding Chrysler Dodge Jeep Ram - Service Center

Dallas, GA

4.3
1,919 Reviews

1,919 Reviews of Paulding Chrysler Dodge Jeep Ram - Service Center

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September 09, 2021

Robert always gives me great service and does whatever he can to help. He lets me know via text what is going on and how much things will cost. He always sends updates if a part is taking a while to come in. More

by spanayot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you for your kind review; we are happy to pass along your comments to Robert here at Paulding Chrysler Dodge Jeep Ram! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2021

My truck was taken to the dealership July 6 , I didn’t get any updates on my vehicle i had to keep texting every week for a update on the vehicle with no Clarity on if the truck going to get fixed . Two m More

by CHNDLR_NTHNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vinnie Oddo
Sep 13, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

We were unable to duplicate the stalling concern and the OEM parts were discontinued per Dodge for your vehicle.

September 08, 2021

Friendly and professional staff, spotless facility. Tech and service advisor were tenacious in resolving a random and intermittent issue after another dealer failed to show much interest in troubleshooting More

by moparschue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Drupiewski
Sep 09, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 08, 2021

Glenda Frazier and the team have always been hospitable and great to have service scheduled. Glenda has always keep me in the loop as to my service needs. More

by spinkney7978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenda Frazier
Sep 09, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

September 07, 2021

They are awesome!!easy to work with! Super accommodating!!! Highly recommend! We will return for service and send friends! Top notch experience. Quick on service repairs More

by hamcarla8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Drupiewski
Sep 08, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Paulding Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 07, 2021

PCDR has an impeccable service center and wonderful customer service. We were in and out within no time, which was a huge plus since I have a little one. More

by mngaissert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Paulding Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 07, 2021

I was able to make a next day appointment, everyone was I was able to make a next day appointment, everyone was friendly attentive and very professional. My Service Advisor Aundrea was absolutely amazing a More

by luxvcarrental
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aundrea Lee
Sep 08, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Paulding Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 07, 2021

Short staffed,Not there to trouble shoot real solutions for major problems. Terrible management or is there any? Just stick to buying your vehicle elsewhere. More

by zacharyspiva
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
John Frazier, Glenda Frazier
Sep 13, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

In every concern on your Jeep, we were unable to duplicate the concern. Our technicians do their best to locate the issues. That's what we are in business to do. So we genuinely make all attempts to provide solutions for the customer. During the process, we hope our customers can be patient with us as some of these things take time. We also intend for our employees to be respected and not insulted throughout the repair process as they are just trying to serve the customer the best way they can.

Sep 13, 2021 -

zacharyspiva responded

Your really going to defend your staff when I pulled up with a broken taillight and they didn’t even call me with a quote to fix it. Kept my car for 2 weeks and did nothing to it but an oil change. What a joke.

Sep 14, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

You were texted a quote of $220 for the replacement of the tail light assembly

Sep 14, 2021 -

zacharyspiva responded

After you said come pick up my car I ask ask whoever and make them aware that they didn’t even inquire with me about it. This is just the surface of the issue my car has. Don’t worry once my car is finished being repaired I’ll bring you all the parts. Maybe then you will learn. Trust me it’s known on the streets to avoid this location.

September 06, 2021

Communication was awful, dealer had my car 4 days and no response. It wasnt untill I called several people including the manager that I got a response and sudden diagnoisis. Its been the worse experience I More

by aelmjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vinnie Oddo
September 05, 2021

Great employees and great environment! They have never let me down, I always leave with a smile! My favorite dealership!!! See you soon, Happy Labor Day!!! More

by mcphersonfreightcarriers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenda Frazier
Sep 08, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you so much for your positive comments about Paulding Chrysler Dodge Jeep Ram! We look forward to your next visit! Take care!

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