Paulding Chrysler Dodge Jeep Ram

BY far the "WORST" Dealership I have ever visited Good luck getting any one from the sales group (including the Sales Manager or General Manager) to ever return your call, answer their phones or voic Good luck getting any one from the sales group (including the Sales Manager or General Manager) to ever return your call, answer their phones or voicemail. Same excuse every time "They are with a customer can I put you through to their voicemail?" Trust me, I have been to this dealership, and as we say here in the south, " THEY AINT THAT BUSY" All this while we were trying to purchasing a vehicle. I could only imagine service after the sale. More

Poor service Read the reviews. They are not wrong. After making a deal to trade a vehicle and helping them on a slow day I thought the deal was done. Turns out Read the reviews. They are not wrong. After making a deal to trade a vehicle and helping them on a slow day I thought the deal was done. Turns out the trade did not payoff. I called for 2 weeks with no return calls from sales, finance,,or management. When I finally got someone I find that the reason for this is the contract not being funded due to list paperwork. A plan was struck to resolve and then again no follow up. Admittedly heated I called the dealer frustratating and driving the vehicle back. The new gm said that would be good as it was a bad deal for them. Funny, it was a great deal for them when calling me. Now. I am floored. Being in the car business for many years I can,understand they did not make a few grand on me. But it is still a deal y'all did and still a customer. No concern to lost customers. The new gm was smug enough to tell us he just got there and not his problem. It was no veiled threat. I did not want my trade. I wanted my truck but I gladly took my trade back and Will go to buy my new one from a dealer that will at least pretend to have an ounce of service. It is worth it to not give them any business. Your money is all they want and they could not care to have service. Go elsewhere for your own sanity. More

STAY AWAY!!!! By far the worst customer service i have ever had the mispleasure to deal with. Once u purchase a vehicle you are totally brushed off. Just go somewhe By far the worst customer service i have ever had the mispleasure to deal with. Once u purchase a vehicle you are totally brushed off. Just go somewhere else is all i can say More

No concern for customer after you buy I bought 2 vehicles within 24 hours.The paperwork and tag info never showed up so i had to call them and request it.My son and i had to refax check st I bought 2 vehicles within 24 hours.The paperwork and tag info never showed up so i had to call them and request it.My son and i had to refax check stubs for the 3rd time.Problem with this is that my son is in the military,I then had to go get another temp. tag and pay to have it overnite.Then today i find out that my trade in was never paid off.Now i have a late payment showing on my credit report.I called and spoke with someone in finance at exactly 11:08am. At 12:30 they still hadn't called back.I was told it would be just a few minutes.The general manager wasn't at work today and neither was the original salesman.When i went to the dealership to try and resolve this not one person acted like they cared.They were more interested in selling more cars. More

Bait and Switch After contacting Branson at the dealership about an ad I saw on cargurus.com, I asked him to please confirm the car had the required options I had bee After contacting Branson at the dealership about an ad I saw on cargurus.com, I asked him to please confirm the car had the required options I had been searching for as listed in their advertisement. He told me he physically checked the car and it had both the sun roof and the leather seats that was searching for. I explained to him these options were mandatory. After driving 4.5 hours to view the car, Branson was too busy to help me and when I finally got help from someone else, I learned the car didn't have the sun roof nor leather interior. I totally wasted my time and the ad is still currently running! After looking at the ad again, it appears to be copied and pasted from another dealers descriptions... More

Unhappy customer I purchased a new Dodge from this dealership on December 11, 2015. Our purchasing experience was as pleasant as that experience normally is. I love I purchased a new Dodge from this dealership on December 11, 2015. Our purchasing experience was as pleasant as that experience normally is. I love my new car! On the other hand, there has been trouble ever since! Due to Dallas Dodge not sending in correct paper work to my bank lender for my loan, it is currently January the 19th and my loan has yet to be funded. Not only is my first payment going to be late (with a possibility of this hindering my current credit score of 780), I will not receive my tag documents to transfer my tag on time (since my car hasn't really even been paid for yet). My schedule has to be rearranged so that I can make sure that I apply for a tag extension. I have found out all of this information due to me calling and inquiring. Dallas Dodge has not made any attempt to contact me to let me know what is going on. I have spoken with several people over the phone and my husband has even gone to the dealership. I am beyond unsatisfied with the costumer service that I have received since purchasing my car. When this is all settled, I will NEVER do business with this dealership again and I will NEVER recommend Dallas Dodge to anyone! I have never seen such unorganization and poor communication skills from a business this large in my life! More