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Paulding Chrysler Dodge Jeep Ram

Dallas, GA

4.8
4,132 Reviews
At Paulding CDJR, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. We strive to make Paulding CDJR a friendly place to be and a satisfying experience whether you're buying a new or used car, getting service on a vehicle, or taking part in a special or event. Paulding CDJR serves Kennesaw, Dallas, Marietta and Smyrna, GA
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1245 Old Griffin Rd

Dallas, GA

30157

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Showing 4,132 reviews

April 23, 2021

This place is absolutely the best fast and convenient services everyone is so friendly I will definitely be going back John and the staff are awesome More

by joybarnwell1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Frazier
Apr 24, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 22, 2021

always great service and repairs are done in a timely manner. Definitely recommend if you need repairs. Place is usually pretty quick. Staff is very friendly. Always get updates on status when it mo More

by Depot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenda Frazier, Aundrea Lee
Apr 23, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we're glad to hear our staff took such great care of you! Here at Paulding Chrysler Dodge Jeep Ram we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

April 22, 2021

They had an open time the worked for us. The service was done quickly and they called with an explanation about what was done and what they found. More

by linette100
Recommend Dealer
Yes
Employees Worked With
Walter Myers
Apr 23, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you so much for your feedback about Paulding Chrysler Dodge Jeep Ram! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Take care!

April 22, 2021

John ,Keven and the girl ( I do not remember her name)and team went above and beyond. I will definitely recommend to others. I really appreciate the great customer service More

by FARAH4375
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Frazier, Keven Figueroa
Apr 23, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi Farah, we're glad to hear our staff took such great care of you! Here at Paulding Chrysler Dodge Jeep Ram we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

April 22, 2021

I really enjoyed the customer service and the I really enjoyed the customer service and the friendliness, punctuality and car service not taken too long to be complete. I will return as soon as More

by antrob5798
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Frazier, Glenda Frazier, Vinnie Oddo, Keven Figueroa, Aundrea Lee, Joseph Drupiewski
Apr 23, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, here at Paulding Chrysler Dodge Jeep Ram, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

April 21, 2021

The service rep Kevin is great. When ever I come there I look for him and him only. Great customer service. Unfortunately the mechanic was not able to take care of the problem with my car, even though I pai More

by Alex Bogan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keven Figueroa
Apr 22, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Alex, can you bring the vehicle back to us so we can correct the issue? We certainly don't want to send you away without a fix. Please come by at your earliest convenience and let us help you out. Feel free to reach out if you have any questions. John Frazier, Service Director, 770-257-1612

April 21, 2021

This service center forced me to pay for keys that would not work on my car without programming them. They promised to have them programmed at a later date but then told me the keys were no good because the More

by Farrow family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Frazier
Apr 22, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Keys were cut specifically for that car and had to be paid for, but unfortunately software can be limited for programming and that's not known until plugging into the car. Was the outside vendor not able to program? This has been done successfully before and we would like to help if we can. This was the first we've heard since setting up that vendor with you a few months ago.

May 04, 2021 -

Farrow family responded

The manager whipping out his wallet and telling me I had to pay for it or he would have to pay for it was uncalled for and inappropriate to say the least. And yes Lost Mountain Locksmith was called four times, four voicemails and no response. Also, we brought the car in on March 30 at 1 pm to have the keys programmed and headlights adjusted and specified this was an old car needing programmed. The shop told us we would have to buy a new part to go on the car and have the whole system redone. Keys would still be worthless. Y’all sent us out the door with two worthless keys, again.

Jun 02, 2021 -

Farrow family responded

I will be filing a complaint with the BBB about this since your company has done zero to right your wrong and ripped us off for parts that are useless.I will also be posting this review everywhere. The people of Paulding County need to know how you operate.

April 21, 2021

Vinny was great. He was not pushy with service recommendations like some other dealerships. There is a nice waiting area with a cool coffee machine. I like the text updates throughout the day and More

by kaseyrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinnie Oddo, Aundrea Lee
Apr 21, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi Kaseyrn, thank you for your kind review; we are happy to pass along your comments to the team here at Paulding Chrysler Dodge Jeep Ram! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Paulding Chrysler Dodge Jeep Ram!

April 20, 2021

I was greeted which is a plus, and my services were explained and completed in a timely manner. The service representative was very friendly and helpful. More

by terri3johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Detweiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce "Cat in the Hat"
Apr 21, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 20, 2021

Appointment for new tires and alignment the guys that helped were very knowledgeable and helpful! Will definitely be back! Very nice and courteous employees! The best part was they did the work in a time More

by sparkle0915
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Frazier, Joseph Drupiewski
Apr 21, 2021 -

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

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