Paul Thigpen Ford - Service Center

Amazing .. Guys in the service department are more than great! They are always jolly and at the same time they are making sure I am comfortable and pleased. I .. Guys in the service department are more than great! They are always jolly and at the same time they are making sure I am comfortable and pleased. I never have to wonder about whats going on with my car because they are steady keeping me informed. More

Warranty Service was great I called to set up an appointment to do a fix on a recall for daytime running lights. They got the truck in on time and fixed it in a little over an I called to set up an appointment to do a fix on a recall for daytime running lights. They got the truck in on time and fixed it in a little over an hour. More

Staff is professional. Good Morning, I called made an appointment which was to my convenience. I arrived a little early before my appointment and they began on my vehicle sh Good Morning, I called made an appointment which was to my convenience. I arrived a little early before my appointment and they began on my vehicle shortly after I arrived. I appreciate their promptness and professionalism. There was a recall that I did not know about, Mr. Jones explained that and the repair was made at the same time. Thanks for the excellent service. Stay safe and healthy. More

Carried truck for recall went to pick it up and they suggested 2100.00 worth repairs. Carried to independent shop and they said only legitimate recommendation on entire sheet was leaky radiator hose. I suggested 2100.00 worth repairs. Carried to independent shop and they said only legitimate recommendation on entire sheet was leaky radiator hose. Installed for 79.00. Not sure I trust their service department. More

Amazing Service They always give the utmost attention to every visit, are very polite and helpful. I come here for service each time, a most pleasant experience. They always give the utmost attention to every visit, are very polite and helpful. I come here for service each time, a most pleasant experience. More

Chime problem It worked the next day & then stopped again. Can not afford the new part. Will schedule when I can afford to pay. Will call for appointment then. It worked the next day & then stopped again. Can not afford the new part. Will schedule when I can afford to pay. Will call for appointment then. More

The service department personnel are always very friendly and efficient. I have always had a pleasant experience and look forward to dealing with them in the future. and efficient. I have always had a pleasant experience and look forward to dealing with them in the future. More

Regular Maintenance They did a very good job. Kenny went above helping me with my IPhone connection to car. When they washed my Lincoln they also swept the interior. The They did a very good job. Kenny went above helping me with my IPhone connection to car. When they washed my Lincoln they also swept the interior. The only thing was it was a very long to get all done. More

Less Than Impressed. Upon entering the service area for my scheduled appointment, I don't believe there was a sign to identify where the Service Manager's area was. I had Upon entering the service area for my scheduled appointment, I don't believe there was a sign to identify where the Service Manager's area was. I had to ask at the Parts Counter where it was. The Service Manager was not in the area and when he did show up he totally ignored me. I had to stand awkwardly at the counter to be waited on or greeted. I almost left, did they want my business or not? Then when I was finally acknowledged by the Service Manager, he acted like I wasn't in the system for an appointment. Other than that initial impression of apathy, the service work done was good. This dealership is no way near as nice as their Chevy/GMC dealership down the road from this one. They should learn from that one. I am not sure I will take my car back to this dealer. More

Service Oil Change, Recall I dealt with Kenny for my oil change and the recall that was to be done. Kenny went above and beyond to make me happy. I believe in taking care of you I dealt with Kenny for my oil change and the recall that was to be done. Kenny went above and beyond to make me happy. I believe in taking care of your vehicle. I will return for future service. I was pleased that the truck seats were covered with plastic and paper floor mats were used. A very pleasant young lady scheduled the recall. More