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Paul Thigpen Ford - Service Center

Vidalia, GA

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25 Reviews

25 Reviews of Paul Thigpen Ford - Service Center

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March 31, 2025

The service department always gets me in quickly and does a great job with my truck. They don’t suggest more than I need and their prices are fair. There was a problem with my service this last time but they More

by jennac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Apr 03, 2025 -

Paul Thigpen Ford responded

Thank you for your kind words. We're glad our service department could help with your truck and ensure everything was resolved to your satisfaction.

March 23, 2025

Great service! I would highly recommend them. They are always good getting my truck in for service when i need it done quick. More

by leed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
Mar 27, 2025 -

Paul Thigpen Ford responded

We are happy to know our Service Team provided you with quick and great service! Thanks for the high recommendation, and we appreciate your business at Paul Thigpen Ford.

March 07, 2022

100,000 mile maintenance was done on my 2013 Ford F150. I always use Paul Thigpen Ford Lincoln and have never been dissatisfied with their service. Great dealership! More

by Buck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martrell Franklin
February 28, 2022

Service on 2021 Ranger. good job in timely maner! Kenneth informed me of all details More

by albert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Jones,Romone Dixon and Jake Davis
July 26, 2021

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by 2016 MKX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martell Franklin
November 26, 2020

Their service department is incompetent. I was very unsatisfied. I will not ever recomend them to anyone. Part was on back order for two months. Never got the work finished. More

by judiha70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maurece
September 22, 2020

Always excellent service in a timely manner. The staff is friendly and answers questions and concerns patiently and in a manner that goes above and beyond customer expectations. More

by Panther Always
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martrell Franklin
September 10, 2020

When I call for an appointment the service department is always attentive to my reason for calling and asks about any issues I may be having and always treats me with respect and make sure I am a satisfied More

by Missgrace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Jones
August 27, 2020

The service department at PTF is outstanding! Polite and courteous, get my car in and out in a timely manner. I have never had any issues with them and I have been a client for 7 years. More

by cmgriffin1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Jones
August 23, 2020

I am always a satisfied customer at Paul Thigpen in Vidalia. Martrell Franklin sees that needs are met efficiently and timely, and I feel that he takes a personal interest in my vehicle. More

by Mere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martrell Franklin
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