Paul Thigpen Ford of Waynesboro

At first they seem really helpful as most salesman would be. However if someone says they are the assistant I would not recommend you talk to them. She will tell you one thing and give you certain expectati be. However if someone says they are the assistant I would not recommend you talk to them. She will tell you one thing and give you certain expectations of a price that isn’t accurate. Make sure you read everything throughly no matter how long they make you wait. I had a trade in that I couldn’t find the title for. They said I would need to order a duplicate which was fine, then said it could be handled at the dealership, and of course came back to the original statement I needed to order myself. I requested rubber floor mats which they had to order and I could pick up in a few days, which turn into weeks now. Called me and told me they were ready and I would be there later that day. Surprise, when I arrived they were locked up in maintenance shop and couldn’t get them. Wasted trip. Salesman said he would meet the following day, or course no call. They put on a show of professionalism until you sign the paperwork. You can call it buyers remorse, but only the dealership. Love the truck, but do your research before you go to them. First time buying a new truck with a payment, it’s been a terrible experience More

I really love the customer service that my husband and I received at William Mizell Ford in Waynesboro, Ga. I must say that I really felt like customers comes first at William Mizell Ford from the reception received at William Mizell Ford in Waynesboro, Ga. I must say that I really felt like customers comes first at William Mizell Ford from the receptionist who took my temperature, the sales associates, the manager, and the finance young man. I can’t say enough about Al, he was great, he made my wait worth waiting for. Al is so good at what he does. Brandi did such a great job with introducing me to my new SUV. Hats off to the entire staff at William Mizell Ford, I love my Ford Explorer Limited. If you need a car, and good customer service go see the staff at William Mizell Ford today you will be glad that you did... James and Thirsteen Bing More

Working w/Santell and the Sale Manager was a great experienc These guys are Mizell did what it took to get us in the vehicle we were 'eyeing'! Even in the heat, the sales team was responsive and willing to go These guys are Mizell did what it took to get us in the vehicle we were 'eyeing'! Even in the heat, the sales team was responsive and willing to go through everything about the truck! Sometimes working with a deaership is aggravating and takes forever but this experience at Mizell was great and within a few hours...we were driving out with the Truck we wanted!! Thanks Guys!! More

Everyone was super nice and laid back. I never felt pressured. I really enjoyed the dealership’s saying how can I earn your business, because they really did an awesome job. pressured. I really enjoyed the dealership’s saying how can I earn your business, because they really did an awesome job. More

Sales service was very good. All sections of the sales department were very good. Credit department service was very good. The person who showed us how to use all the gadgets on t All sections of the sales department were very good. Credit department service was very good. The person who showed us how to use all the gadgets on the car was very good. More

good until after the purchase My wife and I purchased a 2020 Ford Ranger from William Mizell Ford, through sales rep. Sammy Anderson. He was great through the whole process and the My wife and I purchased a 2020 Ford Ranger from William Mizell Ford, through sales rep. Sammy Anderson. He was great through the whole process and the purchase went smoothly. It was afterwards that caused me to give him and the dealership an average rating. The vehicle needed to be registered and tilted in South Carolina (outside of Georgia). Both, Sammy and the financial manager stated Willam Mizell would take care of it, as they do this all the time. We paid a $85 fee for this. After waiting two months, we only received a confirmation on the title receipt. Upon contacting the dealership, I was informed that they don't register the car out of state in South Carolina, and I would be responsible for this action. In addition, Sammy was suppose to mail items from our old vehicle and never did, after stating he would twice. We also never received our copies of the signed paperwork either. Bottom line, if you're buying out of state, be hesitant with the promises they make. More

Car purchase From the very beginning, we were treated very well. We live in Tyrone, GA approximately 200 miles from the dealership. And our salesman made getting o From the very beginning, we were treated very well. We live in Tyrone, GA approximately 200 miles from the dealership. And our salesman made getting our paperwork done fairly easy. We financed our vehicle here which made getting the paperwork done more difficult. Kyle Stanford was professional and patient which made it easier for us. Brandi Farmer was great in helping us with the car interior system electronics. She was a great help in her instructions. She made it very easy to understand and answered all of our questions. David the finance officer had all the paperwork in place which made the money process so much easier. Everyone was very helpful and nice and also treated us with respect. And, that meant so much to us. The owner Mr. Mizell treated us like we old friends and made us feel more than welcome. He has built a fantastic dealership with wonderful employees. All dealerships should model theirs after his. More

I have been doing business with this Ford dealership for years and I’m never disappointed. They service my vehicles and always do an excellent job. years and I’m never disappointed. They service my vehicles and always do an excellent job. More