Paul Moak Honda

This is the second new car purchase from this dealership and was the most pleasant and smooth car-buying experience ever. Latrail was very friendly, professional, helpful and attentive without ever being p and was the most pleasant and smooth car-buying experience ever. Latrail was very friendly, professional, helpful and attentive without ever being pushy. He made sure all my questions were answered and that I was completely satisfied. There are 3 other nearby Honda dealerships that I could have considered, but I knew from past experience to give Paul Moak Honda the first shot. I never went anywhere else... there was absolutely no need. More

Charlie was fantastic. We contacted him over the phone,initially, since we are from Memphis, and Charlie helped us to find the vehicle we were looking for, he worked with us patiently as we negotiat phone,initially, since we are from Memphis, and Charlie helped us to find the vehicle we were looking for, he worked with us patiently as we negotiated a price, and he made sure that we understood the process. Jonathan was also friendly and helpful in explaining each form that we had to sign. I highly recommend Paul Moak Honda. More

We went in to look at a used Odyssey. It had been sold when we got there. They showed me a newer model that was certified and then gave me a price that fit my budget. They weren't pushy and I appreciate when we got there. They showed me a newer model that was certified and then gave me a price that fit my budget. They weren't pushy and I appreciated that. I never thought they could make it fit but they surprised me. I would highly recommend this dealership to anyone. More

Everyone was very nice and attentive. The whole process did not take long at all and I like the way they made me feel like our trade in was of value to them as it was to us. The gentleman who ran our cre did not take long at all and I like the way they made me feel like our trade in was of value to them as it was to us. The gentleman who ran our credit and did the numbers thing stuck with us until we reached and agreement and made sure we understood every detail. More

We went in to purchase a used Honda Pilot. We offered a fair price for it, and our first offer was accepted. We were finished with the transaction and out of the dealership in about an hour. Everyone was fair price for it, and our first offer was accepted. We were finished with the transaction and out of the dealership in about an hour. Everyone was very friendly and professional. More

Not pushy, knowledgeable, kept the process moving at MY pace, made productive suggestions, process done in timely manner, was willing to help in ANY area we needed pace, made productive suggestions, process done in timely manner, was willing to help in ANY area we needed More

My husband and I were looking for a new Civic for our daughter. Decided to go to Paul Moak because of their reputation. My daughter and I talked with Latrel. He was very knowledgeable about the vehicle a daughter. Decided to go to Paul Moak because of their reputation. My daughter and I talked with Latrel. He was very knowledgeable about the vehicle and answered any and all questions we had. We had been to another dealership and was pretty much ignored because we were 2 females looking for a vehicle. But Latrel and Johnny did not treat us that way at all. They were both so friendly and professional. Very laid back and not "pushy" at all. They were a lot of fun to work with. We had a very pleasant experience and would hightly recommend Paul Moak! Our daughter is VERY happy with her 2012 Honda Civic. Even though Paul Moak may be smaller than some of the others they were by far the nicest and most helpful. So, please give them a shot at making you a good deal the next time you are in the market for a Honda. Thank you Latrel and Johnny!!!! More

I called Paul Moak Honda looking for a specific Civic. I was very sure about what I wanted and wasn't going to change my mind! Charlie found the car for me within a matter of minutes, while other dealers to was very sure about what I wanted and wasn't going to change my mind! Charlie found the car for me within a matter of minutes, while other dealers told me it just was not possible to find. I drove 3 hours to buy my car from Paul Moak and Charlie Waite and I hope to have the chance to do it again one day. Charlie made me feel confident in my decision the first time we spoke on the phone. I felt like I was being treated honestly and fairly and everything was so smooth, almost as if it were too good to be true. I LOVE the Civic that I purchased new for my 16 year old daughter and she loves it too!!!! Thank you Charlie for all your caring, patience, and knowledge. You were awesome!! More

I recently purchased a 2011 Honda Pilot from Paul Moak and couldn't have been more pleased with the experience. I had previously purchased a Honda and also enjoyed that experience. Dick Kraft is one of and couldn't have been more pleased with the experience. I had previously purchased a Honda and also enjoyed that experience. Dick Kraft is one of the best salesmen I've ever dealt with. He was genuinely concerned about my comfort-level with understanding the details about the vehicle and the associated costs. I found him easy to negotiate with. He was not pushy or "slick" as many car salesmen often are. I would definately go to him again for a future vehicle purchase. Jonathan Chadic, the finance manager, was also very helpful. I had the pleasure of dealing with him previously when he was a salesmen. In his new role he was very focused on making sure we understood every detail of the transaction. A very nice guy that does his job exceptionally well. Jim Viberg is the primary reason I returned to Paul Moak to purchase my vehicle. Jim is the service manager. Recently, he pulled me out of a very sticky situation with another Honda dealer that didn't properly service my previous Honda and then inappropriately charged me for the work when it should have gone toward my warranty. He even called the regional Honda account executive in California to make sure I got treated fairly. I walked away not owing a dime. Above and beyond customer service. This is my fourth Honda in 15 years. I only buy Hondas and I'll be buying only from Paul Moak in the future. More

I had a wonderful experience at Paul Moak Honda. It Latrail was very knowledgeable and very kind. I didn't feel like he was the "typical" car salesman at all. I would highly recommend Paul Moak Honda Latrail was very knowledgeable and very kind. I didn't feel like he was the "typical" car salesman at all. I would highly recommend Paul Moak Honda. The whole experience was pleasant and everyone we dealt with was wonderful do deal with. More