Paul Miller Volkswagen of Bernardsville

Very nice and friendly customer service. Our experience with Paul Miller Volkswagen was great. Sales advisor was Tom Purtell. He is very professional and kind person. He was spend a lot of ti Our experience with Paul Miller Volkswagen was great. Sales advisor was Tom Purtell. He is very professional and kind person. He was spend a lot of time to explaining us every details about car, about the process of sale and trade-in, registration new car, etc. All price, tax and fees was clear and easy to understanding. I'm really recommend this dealership. More

Very friendly and excellent customer service Very good experience. I bought a 2015 gti autobahn from them and Oscar Matamoros was the sales man. He was nothing short of professional. Very knowle Very good experience. I bought a 2015 gti autobahn from them and Oscar Matamoros was the sales man. He was nothing short of professional. Very knowledgeable about the car, features, and the whole process. I highly recommend anyone looking for a new or used car to check these guys out. A very laid back atmosphere the entire time. He makes sure you understand how to adjust all of the features and really went above and beyond what your average car salesman would do. Thanks for a great experience. More

Treated like family What a fantastic bunch of professionals. Second time buying a car from them and let me tell you it just gets better. My sincere thanks to Oscar,Ryan a What a fantastic bunch of professionals. Second time buying a car from them and let me tell you it just gets better. My sincere thanks to Oscar,Ryan and Kerry for really making us feel like part of their family. I would highly recommend Paul Miller VW to anyone who is looking for a vehicle without any hassle. Thanks again More

Paul Miller Volkswagen is the best I have bought many Volkswagens over the years and I find that Bill Gaffney and this team at Paul Miller VW are the best out there. They are knowledgea I have bought many Volkswagens over the years and I find that Bill Gaffney and this team at Paul Miller VW are the best out there. They are knowledgeable and friendly. They get you into the car you want, not what they are trying to unload like some dealers. They have a great selection and they get you a great price. The service department is also excellent. More

Love my car I have had the car only a few days and I love it! After getting my car totaled and having to go through the hassle of buying a new car, Oscar was a to I have had the car only a few days and I love it! After getting my car totaled and having to go through the hassle of buying a new car, Oscar was a total delight! He is very informative, patient and made thr car buying process very easy. He also drove to pick me up from the enterprise down the street after dropping my rental off. Thank you so much for a wonderful experience and my beautiful, basically new, car! More

I got my car but not the best experience I bought my VW Passat 2017 from these guys. I worked with Jeff (sales) who went MIA without any communication the next day (says he was on vacation). I bought my VW Passat 2017 from these guys. I worked with Jeff (sales) who went MIA without any communication the next day (says he was on vacation). I followed up with Bill (manager) and did all of the discussions/pricing over the phone, until the last penny. I kept asking him to send the breakdown so that I know there is nothing missing. He never did. Unsuspectingly, I went there, I was taken in for signatures and told to pay $300 extra for etching and they did not give me 2 free services (that all dealers give for a new car). These guys are very cunning. Jeff was super nice during the signing and told me he would mail my registration documents in two weeks. Registration papers came but he never sent it. I had to go all the way from Princeton to Bernerdsville and collected it myself. I met Jeff and asked why, he shrugs his shoulder with an attitude of totally a 180 degrees I had told them that I want to buy the VW Atlas next month and contact me. They never contacted me and I ended up buying my Atlas from another dealer (this is an example of poor followup) I will never ever go to them again More

Worst experience of my life! This is by far the worst dealership I have ever done business with. I bought a used car with them (which I had to wait for because the check engine li This is by far the worst dealership I have ever done business with. I bought a used car with them (which I had to wait for because the check engine light came on during the test drive,) and a week later had to return it because the brakes were shot. Not only did they sell me a car in dangerous condition, but then had the AUDACITY to try to tell me that I managed to ruin the brakes in the week I drove the car! These brakes are completely shot and there's NO way it could have gotten this bad with how I drive, and in as little as a week. Trent Miller is bringing his father's good name through the dirt with the way they treat their customers. I truly can't believe how awful they are. They're lucky if I don't sue for selling me a car with no brakes. Absolutely disgraceful. More

Used car purchase I recently ordered and received an LExus LX 570. The sales person was very helpful in my questions and concerns. The vehicle depicted online was just I recently ordered and received an LExus LX 570. The sales person was very helpful in my questions and concerns. The vehicle depicted online was just as it appeared upon arrival-beautiful. The transaction in terms of paperwork was also very efficient and dependable. Lastly, when I learned that a spare key was misplaced/list in transit, the dealer purchased another one at their expense without delay or any issues. I also received a new set of car mats. I was skeptical about ordering online and receiving any representations by the Paul Miller personnel . However, I was more than pleased with the ENTIRE purchase process. The dealer exemplifies professionalism from the sales team to the Sales Manager. More