Paul Miller Volkswagen of Bernardsville

Nice Deal The sales persons were very nice and friendly and nice, the deal was real. It was so good I travel over 90 miles. I think that the car should have bee The sales persons were very nice and friendly and nice, the deal was real. It was so good I travel over 90 miles. I think that the car should have been cleaner inside. The deal was nice so I will not complain. The price was worth it. I was not there that long less than 2 hours. More

Questionable Business Practices 15 years a VW customer, I found this dealership the most uncooperative with a monumental lack of customer loyalty. Be very careful. Write everything d 15 years a VW customer, I found this dealership the most uncooperative with a monumental lack of customer loyalty. Be very careful. Write everything down, because they due have a practice of denying any claims. Car options claimed on the CC Executive I leased were never installed or available on this car. True, buyer beware, but with 15 years of history I expected more, and with all the options claimed I would have to spend 5 hours at the dealership going over them all. Mr. Miller ( Paul Millers son ) gave me lots of lip service, but no resolution to my problems. With 200 miles on the car, I asked to please take the car back for my total refund, and was told they were not the company that hold the lease agreement, so they could do nothing about it. The car itself is a great car, BUT, go to another dealership. More

Extremely rude customer service (Joe Fallivene). Paul Miller broke my window track and they refuse to fix it. Now my window won't shut all the way. They also did an oil change and left a metal sheet lo Miller broke my window track and they refuse to fix it. Now my window won't shut all the way. They also did an oil change and left a metal sheet loose which was clanging around until I got it fixed at another dealer. Joe will tell his customers to "please give him all 10s" on the electronic surveys. I was not sent a survey because I was not happy with my experience and they do not appreciate honest answers. More

I recently a bought a CPO 2011 VW GTI. Jeff Brandon was upfront and open about the price of my trade in and the car which i was buying. The price was the most competitive when compared to other dealers in upfront and open about the price of my trade in and the car which i was buying. The price was the most competitive when compared to other dealers in my area. The whole deal was finalized in few hrs and i had the car next day. The new car runs great. Thanks Jeff. More

Mis-sold the car, dealer used paperwork to hide the fact that a car that came with no options, had in fact had an option that could not be de-selected actually deselected by the dealer (Of note VW still adv that a car that came with no options, had in fact had an option that could not be de-selected actually deselected by the dealer (Of note VW still advertising a car online that is NEVER fitted with the spec). Let's put it this way - buy a car from paul miller vw and count the wheels before driving off, as far as they are concerned if it only has three then it's your fault not theirs. Also turned up to collect the car and the dealer refused to hand over the keys, saying my wife needed to sign for the car (Untrue and the second time I turned up she did not have to), despite calling twice to let the dealer know I was coming alone, and having already paid for the car. Therefore illegally withheld the car keys. Don't be fooled by the smiles. The laugh being WE BOUGHT THIS CAR ONLINE - all they had to do was hand over the keys. Shake hands with them by all means, but check how many fingers you have afterwards. Bad use of Paul Millers name. More

My wife and I visited this dealership on 3/2/2013. We are in the market for a new car and considering Passat. We waited in the showroom for about 5 minutes. There was no receptionist around and none of the in the market for a new car and considering Passat. We waited in the showroom for about 5 minutes. There was no receptionist around and none of the sales folks asked if we needed help. I could have understood if they were busy but there was one other customer when we got there. I am not sure why but the sale folks seem to be unhelpful to say the least. More

Awful, took three trips each lasting three hours to fix one small problem with my door handle. These workers are incompetent, slow, and unreliable on followups one small problem with my door handle. These workers are incompetent, slow, and unreliable on followups More

I have been going to this dealer for service for several years since they are the most convenient Volkswagen dealer. The experience is very mixed. Most recently, we needed to replace a broken strap for th years since they are the most convenient Volkswagen dealer. The experience is very mixed. Most recently, we needed to replace a broken strap for the gas tank. They didn't have the part. The promised the part four days later. We showed up, no part, no apology. They promised the part three more days later, this time they promised to call to confirm. No call. It is now nine days since we brought the car in ...I called to see if the part has arrived. They don't know, they will have to find out and call back. More

I want to compliment Mike Sclafani and the staff at VW of Bernardsville for making this the easiest and most satisfying automobile purchase that we have had in 25 years of car buying. Mike's friendliness and Bernardsville for making this the easiest and most satisfying automobile purchase that we have had in 25 years of car buying. Mike's friendliness and knowledge made us feel very welcome and even though we did not go into the dealership looking to purchase that day, we left with an order for a brand new Golf TDI. Even though the car was not in stock, Mike was able to find one with our specifications and have it delivered within a week. He was in constant communication with us the entire week via phone and e-mail on the progress of the delivery and then did a terrific job at the time of pickup. We just love our new car and would definitely recommend Paul Miller VW of Bernardsville and especially Mike Sclafani. We can't wait to come in for another one. More

Our customer service sales rep at Bernardsville VW, Peter Franzoni, was simply superb! We never - ever - felt like we were getting the hard sell. We would have walked out of the dealership had that been th Franzoni, was simply superb! We never - ever - felt like we were getting the hard sell. We would have walked out of the dealership had that been the case. Peter was very thorough in answering all our questions. And he was very detailed showing us the features of the car after our purchase. The car is great -- and Peter has always followed-up quickly with me with any questions I left by phone or email. Again, can't say enough good things about Peter! More