Paul Miller Volkswagen of Bernardsville

I recently a bought a CPO 2011 VW GTI. Jeff Brandon was upfront and open about the price of my trade in and the car which i was buying. The price was the most competitive when compared to other dealers in upfront and open about the price of my trade in and the car which i was buying. The price was the most competitive when compared to other dealers in my area. The whole deal was finalized in few hrs and i had the car next day. The new car runs great. Thanks Jeff. More

Mis-sold the car, dealer used paperwork to hide the fact that a car that came with no options, had in fact had an option that could not be de-selected actually deselected by the dealer (Of note VW still adv that a car that came with no options, had in fact had an option that could not be de-selected actually deselected by the dealer (Of note VW still advertising a car online that is NEVER fitted with the spec). Let's put it this way - buy a car from paul miller vw and count the wheels before driving off, as far as they are concerned if it only has three then it's your fault not theirs. Also turned up to collect the car and the dealer refused to hand over the keys, saying my wife needed to sign for the car (Untrue and the second time I turned up she did not have to), despite calling twice to let the dealer know I was coming alone, and having already paid for the car. Therefore illegally withheld the car keys. Don't be fooled by the smiles. The laugh being WE BOUGHT THIS CAR ONLINE - all they had to do was hand over the keys. Shake hands with them by all means, but check how many fingers you have afterwards. Bad use of Paul Millers name. More

My wife and I visited this dealership on 3/2/2013. We are in the market for a new car and considering Passat. We waited in the showroom for about 5 minutes. There was no receptionist around and none of the in the market for a new car and considering Passat. We waited in the showroom for about 5 minutes. There was no receptionist around and none of the sales folks asked if we needed help. I could have understood if they were busy but there was one other customer when we got there. I am not sure why but the sale folks seem to be unhelpful to say the least. More

Awful, took three trips each lasting three hours to fix one small problem with my door handle. These workers are incompetent, slow, and unreliable on followups one small problem with my door handle. These workers are incompetent, slow, and unreliable on followups More

I have been going to this dealer for service for several years since they are the most convenient Volkswagen dealer. The experience is very mixed. Most recently, we needed to replace a broken strap for th years since they are the most convenient Volkswagen dealer. The experience is very mixed. Most recently, we needed to replace a broken strap for the gas tank. They didn't have the part. The promised the part four days later. We showed up, no part, no apology. They promised the part three more days later, this time they promised to call to confirm. No call. It is now nine days since we brought the car in ...I called to see if the part has arrived. They don't know, they will have to find out and call back. More

I want to compliment Mike Sclafani and the staff at VW of Bernardsville for making this the easiest and most satisfying automobile purchase that we have had in 25 years of car buying. Mike's friendliness and Bernardsville for making this the easiest and most satisfying automobile purchase that we have had in 25 years of car buying. Mike's friendliness and knowledge made us feel very welcome and even though we did not go into the dealership looking to purchase that day, we left with an order for a brand new Golf TDI. Even though the car was not in stock, Mike was able to find one with our specifications and have it delivered within a week. He was in constant communication with us the entire week via phone and e-mail on the progress of the delivery and then did a terrific job at the time of pickup. We just love our new car and would definitely recommend Paul Miller VW of Bernardsville and especially Mike Sclafani. We can't wait to come in for another one. More

Our customer service sales rep at Bernardsville VW, Peter Franzoni, was simply superb! We never - ever - felt like we were getting the hard sell. We would have walked out of the dealership had that been th Franzoni, was simply superb! We never - ever - felt like we were getting the hard sell. We would have walked out of the dealership had that been the case. Peter was very thorough in answering all our questions. And he was very detailed showing us the features of the car after our purchase. The car is great -- and Peter has always followed-up quickly with me with any questions I left by phone or email. Again, can't say enough good things about Peter! More

This is my second leased car from Bernardsville VW and would recommend this dealership. Jared Strowbridge sold me my first VW and he saw to it once again that my needs were met with sincere professionali would recommend this dealership. Jared Strowbridge sold me my first VW and he saw to it once again that my needs were met with sincere professionalism. I really appreciate his attention to detail and making sure I was comfortable with the car. Thanks Jared you were right -- I love my Jetta More

Michael Replied to my Internet query with a good number. Ip talked to him and he came back with a better number. Straight talk and no tricks and gimmicks. The whole sales was finalized in 1 hour over the ph Ip talked to him and he came back with a better number. Straight talk and no tricks and gimmicks. The whole sales was finalized in 1 hour over the phone. More

This is my third consecutive leased car from Bernardsville Volkswagen, each time working with Jared Strowbridge. This time i decided to lease a Jetta after two Beetles. I like the cars, the he Bernardsville Volkswagen, each time working with Jared Strowbridge. This time i decided to lease a Jetta after two Beetles. I like the cars, the helpful and knowledgeable service that Jared provides, and the friendly atmosphere of the dealership, including the times I come for my scheduled maintenance visits throughout the lease. I was able to obtain a lease which was less expensive than the lease I signed 36 months ago, which helps in retirement. My wife's VW lease expires this spring and she plans to return to see Jared as well. More