Paul Miller Toyota of West Caldwell

Service department desk guys are helpful and provide excellent customer service. However, even with an appointment, It took almost 3 hours for an oil change and front end alignment. excellent customer service. However, even with an appointment, It took almost 3 hours for an oil change and front end alignment. More

Excellent service as usual. Work completed on time. Chris was friendly, informative and efficient, also identified future maintenance discounts. Work completed on time. Chris was friendly, informative and efficient, also identified future maintenance discounts. More

On time and as promised. Too bad they moving to Rte 46, wont be convenient for me. Too bad they moving to Rte 46, wont be convenient for me. More

Outstanding service department. Chris from the service. Desk, was very knowledgeable, professional and helpful. Thank you! Chris from the service. Desk, was very knowledgeable, professional and helpful. Thank you! More

No customer service skills by their team. Had a problem with my bill, chatted with their website chat (Ghiselle Casanova) fully placed all the blame on me, took no accountability for the cult Had a problem with my bill, chatted with their website chat (Ghiselle Casanova) fully placed all the blame on me, took no accountability for the culture they created in the past years and was rude at the end. She said my information would be passed to their service manager, Kris Bonagura and it has been a week and no one has reached out to me. It is apparent my business and I do not matter one bit to them. I do not trust them with my car anymore, in fear service will not be completed correctly. More

I have bought cars for years from this dealership and have always been satisfied with the customer service. It is a very professional atmosphere. have always been satisfied with the customer service. It is a very professional atmosphere. More

Paul Miller's Toyota service department is very polite and professional. Chris Gesell and L. J. were very helpful answering my questions. Thank You. and professional. Chris Gesell and L. J. were very helpful answering my questions. Thank You. More

Excelente servicio y atención al cliente muy personalizado. No hay quejas, siempre dando lo mejor de lo mejor personalizado. No hay quejas, siempre dando lo mejor de lo mejor More

They are much better than my last Toyota dealership. But this time, I was going in my rental to an appointment with a client, and told them I needed the materials in my car on the lift. They didn’t ge But this time, I was going in my rental to an appointment with a client, and told them I needed the materials in my car on the lift. They didn’t get it down in time and I had to cancel the clients appt - and loose the money. They made it right on the end the next day - discounted the service. But it was nerve-wracking. They also had to order a part at the last minute and couldn’t get it for several hours after they gave me a time I could leave. Very disappointing. More

Courteous, friendly and knowledgeable staff! A great experience! Will definitely fo back when we need our next car! A great experience! Will definitely fo back when we need our next car! More