Paul Miller Porsche

Beware! !!! I am writing this review to describe my horrendous experience at Paul Miller Porsche Parsippany New Jersey Service Department. However, the mi !!! I am writing this review to describe my horrendous experience at Paul Miller Porsche Parsippany New Jersey Service Department. However, the minute by minute disappointment from Mike Rose from the service department are highlighted below I hope these concerns are further investigated to ensure that no customer experience what I experienced. Also reached out to the service Manager and have not received a call back. Listed below are obstacles faced at Paul Miller Porsche: 1. 50,000 miles service scheduled service rendered paid $1875+taxes 2. Scheduled pick up vehicle and after driving for 4 hours air conditioner not working. Drop vehicle off and coolant pipe had a hole 3. After 2 weeks in shop, vehicle pickup and two day later airbag error displayed on car and then check engine light comes up. After vehicle been in Porsche care from June 28-July 20 there was also an airbag error on July 22. Never had an infraction until paying for a $1875 service with Mike being condescending on every message received. 4. Tire pressure low. The service advisor to include Mike Rose has been aware of the issue and now my tire is showing a nail in the back tires and still not fixed I paid for complete service on the vehicle.Is there a quality control process in place were the technician assign to complete the service has over site, This is not the first time that this has happen the perception of dealers does not change the question is that when these things happen there is no trust with the people who we are paying a premium. Porsche Miller Parsipanny service team need a reevaluation. Mercedes spoiled us and that’s were I will going back to moving forward. Quality process is important if the goal is to keep your current customers. More

Service MGR Mike Rose assessed my concerns and immediately troubleshooted the problems , replaced the parts. The shop went above and beyond to give me total satisfaction. immediately troubleshooted the problems , replaced the parts. The shop went above and beyond to give me total satisfaction. More

The best experience! Every service person was great! I wish that all my experiences with my other cara was like this one! Every service person was great! I wish that all my experiences with my other cara was like this one! More

Exceptionally professional and courteous overall experience. Comprehensive review of the new updated 2024 model of Porsche Cayenne S E-Hybrid has been most appreciated. experience. Comprehensive review of the new updated 2024 model of Porsche Cayenne S E-Hybrid has been most appreciated. More

Worked with sales representative Zach. Excellent customer service, no pressure, professional attitude, all questions were answered. Very friendly environment. Happy with the car Excellent customer service, no pressure, professional attitude, all questions were answered. Very friendly environment. Happy with the car More

Excellent timely and friendly service. 5 star. Service manager Mike Rose watched over all aspects of my repair 5 star. Service manager Mike Rose watched over all aspects of my repair More

Excellent courteous service. We were welcomed with a professional and lovely supervisor and the registration was expeditious and easy. Good job!! We were welcomed with a professional and lovely supervisor and the registration was expeditious and easy. Good job!! More

Oustanding service. A consultative approach, not pushy salesmen. John Kwon was outstanding to work with. The whole team was helpful, knowledgeable, and made the process A consultative approach, not pushy salesmen. John Kwon was outstanding to work with. The whole team was helpful, knowledgeable, and made the process simple and even enjoyable. More

Great experience Very efficient and relaxed sales experience Zach was very helpful and made sure our experience was a good one experience Zach was very helpful and made sure our experience was a good one More

Hancock was amazing. Very knowledgeable and very friendly. Will always bring my vehicle back to them. Very knowledgeable and very friendly. Will always bring my vehicle back to them. More