Paul Miller Motor Company - Service Center

Always great service! I recently brought my Fusion in for an oil change and needed recommendation on new tires. Wally helped me select a new set of tires and I couldn’t be I recently brought my Fusion in for an oil change and needed recommendation on new tires. Wally helped me select a new set of tires and I couldn’t be happier with the selection. Wally even helped me find the rebate on the PMF Service website and made the process easy. Great customer service. More

Professional Service!! Called for an appointment for repairs--rear defrost not working, and Driver Side Door linkage broken--on Monday afternoon, had it scheduled for the fo Called for an appointment for repairs--rear defrost not working, and Driver Side Door linkage broken--on Monday afternoon, had it scheduled for the following morning. Rolled in the next morning at 7:30 and was out the door before 11. More

Quick, easy, helpful and personable. For some reason I always seem to get Ernie Barber as my service advisor which has turned out to be very good on each occasion. My last visit was for For some reason I always seem to get Ernie Barber as my service advisor which has turned out to be very good on each occasion. My last visit was for Auto Butler and when Ernie told me it was ready and since it was very chilly that day he said he would have my 2017 Fusion pulled inside the service area so that it would be warm when I picked it up. Now that's both thoughtful and considerate. Much appreciated. Thank you Ernie. More

In person service was good, but took 2 weeks to talk to anyo I needed an oil change and tried to call to schedule it for 2 weeks. I left messages on the answering machine twice, no response. I tried online sched I needed an oil change and tried to call to schedule it for 2 weeks. I left messages on the answering machine twice, no response. I tried online scheduling at least twice, no response. I ended up calling a different department, and they walked over to Quick Lane and had them pick up my call. I am aware that appointments are not necessary, but last time I did not have an appointment, an oil change took over 3 hours. The person who finally answered and took care of me did a great job. Too bad it took so long to reach anyone. There are literally like 100 employees walking around Paul Miller at any given time. Perhaps one of them should be responsible for answering the phones at Quick Lane More

Awesome service!!!! I recommend Paul Miller anytime I hear anyone talking about getting a new/used vehicle. The customer service that I have received is by far one of th I recommend Paul Miller anytime I hear anyone talking about getting a new/used vehicle. The customer service that I have received is by far one of the best that I have ever received...no matter what product I purchased! The staff at Paul Miller are always willing to go the extra mile. I actually look forward to getting my car serviced...lol. More

Always treated nice I have been doing business here for 5 years. Always satisfied with customer service. Wally is always friendly and helpful. Do not have any complian I have been doing business here for 5 years. Always satisfied with customer service. Wally is always friendly and helpful. Do not have any compliants. More

rebecca in service Rebecca took care of me, well she has the last few years. Very very nice person. Always bubbly and never has had a bad or down attitude. Always upl Rebecca took care of me, well she has the last few years. Very very nice person. Always bubbly and never has had a bad or down attitude. Always uplifting. Paul Miller Ford is very lucky to have such a sweet person. More

I always receive top quality service from Quicklane! I have done business with Paul Miller for years. They have always done great work for me at honest rates. Just ask for Wally Branson. I have done business with Paul Miller for years. They have always done great work for me at honest rates. Just ask for Wally Branson. More

Service Manager was great, but The service manager was great and compassionate, The service advisor was not. I was rushed off The phone without a detailed explanation of my vehicle The service manager was great and compassionate, The service advisor was not. I was rushed off The phone without a detailed explanation of my vehicle issues and charged for a diagnosis on my car with the very minimum repair of a failed battery was overlooked by the service advisor. What else could have been overlooked?? This resulted in my decision to reach out to management. The service manager replaced my battery out of compassion and customer sevice. My car is less than 3 yrs old and was told I have a transmission problem. The repair price for the torque converter was the price of a new transmission($2600)!! I purchased my car in April of 2015. It is a 2014 Ford Escape. I have had recall repairs and wire harness repairs since purchasing this vehicle. I feel like a vehicle this young should not have an issues of this magnitude. This being my 1st Ford is showing me this will probably be my last. More