Paul Miller Honda of West Caldwell

Excellent personal personalized service. No one rushed me and answered all my questions and concerns. No one rushed me and answered all my questions and concerns. More

Serviced my vehicle quick, and efficiently. I was actually surprised, the turn around time was a half day They have earned my business. I was actually surprised, the turn around time was a half day They have earned my business. More

Always good service but should be told what's needed on vehicle while being worked on not after its done! Like needs brake fluid! Also time to update waiting room furniture vehicle while being worked on not after its done! Like needs brake fluid! Also time to update waiting room furniture More

I've had the pleasure of working with Robert Orrok for my last few Honda purchases, and he makes the process super easy! He's very knowledgeable in their vehicles, and will work hard to get you the best deal last few Honda purchases, and he makes the process super easy! He's very knowledgeable in their vehicles, and will work hard to get you the best deal to match your needs and budget. I will gladly continue to do business with Rob and Paul Miller Honda. More

My husband was returning his leased car and wanted to lease another civic. They told him there were no civics available. He was willing to wait, but they did a hard sell to get him to take an accord. Les lease another civic. They told him there were no civics available. He was willing to wait, but they did a hard sell to get him to take an accord. Less than a week later I got an email from the dealer about trading in my 2018 civic for a new civic, including pictures and id's. Texted to double check and yes, they do have new civics now! Called the salesperson to complain and he was very confrontational, instead of trying to explain his actions he kept asking if I was calling him a liar, then hung up. Wow, guess they're not concerned about getting repeat business. More

My experience with this dealership was beyond disappointing; I wish I could rate them 0 stars. Upon arriving to pick up my car, I had a simple question about a bill for service. The service rep h disappointing; I wish I could rate them 0 stars. Upon arriving to pick up my car, I had a simple question about a bill for service. The service rep had assured me that I could apply a $20 off coupon, which seemed straightforward. However, when I went to check out, I was informed that the coupon couldn't be used as service was closed, and I was directed to the sales department to sort it out. In the sales department, I encountered an absolute nightmare. The staff were unhelpful and indifferent, telling me I had to call back on Monday to deal with the service department for the credit. But here's the catch - nobody ever calls you back, and their voicemails are always full at this dealership. Frustration quickly escalated when I spoke with the sales manager, Ronald V., who proved to be mean, disrespectful, and aggressive. He raised his voice at me, leaving me feeling belittled and hurt. Other people waiting to look/test drive cars mentioned how they were appalled by his behavior to me. It's unbelievable that such hostility was displayed over a mere $20 coupon; it's about the principle, not the amount. The situation escalated to the point where I ended up in tears in the car sales area. It was a humiliating experience that no customer should endure. This dealership clearly lacks organization, respect, and basic customer service skills. I strongly urge anyone considering doing business with Paul Miller Honda of West Caldwell to think twice. My encounter with them was nothing short of traumatizing, and I wouldn't wish such terrible treatment on anyone. It's truly sad to see a business forget the importance of good customer service and allow their staff to behave so poorly. Steer clear and save yourself from a potential nightmare. More