Paul Miller Honda of West Caldwell

My husband and I recently purchased a used 2009 Honda Pilot from this dealership. Our salesman, Jose Velasquez, was knowledgeable, friendly and patient. Having checked out the Paul Miller Honda, West Cal Pilot from this dealership. Our salesman, Jose Velasquez, was knowledgeable, friendly and patient. Having checked out the Paul Miller Honda, West Caldwell pre-owned sight and narrowing the selection down to three choices we made an appointment and headed to the dealership. Never having bought a used car before I was hesitant about committing to this sort of purchase. Upon arriving Jose Velasquez showed us our selections and allowed us to test drive each one. This guy KNOWS his stuff! He had CARFAX on hand and readily and thoroughly answered all our questions. He even had no qualms about pointing out any, although minor, scrathes on the vehicles--an incidental issue that all purchasers of used cars ought to expect, since what matters most is the vehicle's performance. His patience and our's paid off as we decided to make a purchase. Given that we arrived late, 5-ish and the dealership closes at 6PM we were nervous that we would have to wait until the following business day; however, he efficently got the paper work together and escorted us to the financing personnel. Three months later, we have had no problems with our Honda Pilot and are soooo happy that we made the buy. Thanks Jose! I would recommend Jose Velasquez and Paul Miller Honda of West Caldwell to anyone. More

I would like to publicly commend Jose Velasquez for the excellent service he provided my grandmother and I during my visit to Paul Miller Honda. It was my first time getting a car and I was torn between fi excellent service he provided my grandmother and I during my visit to Paul Miller Honda. It was my first time getting a car and I was torn between financing or leasing. I found myself indecisive and annoyed. I started to feel hopeless but Jose went above and beyond his duties in order to help find what was best for me. In my opinion, the level of service he provided exceeded all my expectations. I have never before written a review like this, however in this case I was so impressed by the support and service provided by Jose that I felt compelled to go on record with my praise. In an era where exceptional one-to-one customer service has virtually disappeared, the work Jose has done should be held up as an example for others to try to emulate. What particularly impressed me about the level of service provided was that there were was no rush to make a sale. It appears that it was simply his commitment to excellence in customer service and support that motivated him to always go the extra mile. I decided to lease a Honda Civic and I couldn't be happier. Thank you, Jose. More

My experience at Paul Miller Honda in West Caldwell, NJ was excellent. Kim Hadden was extremely knowledgable and very nice. Not phony at all. There were no hidden costs when it came time to fill out the was excellent. Kim Hadden was extremely knowledgable and very nice. Not phony at all. There were no hidden costs when it came time to fill out the paper work. I rate this dealership and sales person with a 10. More

We recently purchased a used Honda Pilot from Jose Velasquez. He is a very knowledgable and friendly person. He is not pushy and is very good at just pointing out the facts and then giving you space Velasquez. He is a very knowledgable and friendly person. He is not pushy and is very good at just pointing out the facts and then giving you space to make your own decisions. Overall it was as pleasant an experience as one can have when purchasing an automobile. More

I am not the most trusting person when it comes to believing a car salesperson. However, I was very impresses with Lou Gentile. He was a real gentleman..very personalbe; not pushy; very knowledgeable; believing a car salesperson. However, I was very impresses with Lou Gentile. He was a real gentleman..very personalbe; not pushy; very knowledgeable; and he listened to me. He seemed to know what I wanted and I must say that I am very pleased with my new Honda...he did suggest a blue tooth...I didn't know that was available and now I really enjoy "hands free" driving and the bluetooth has been a lifesaver..I'm very happy. More

MR GENTILE WAS VERY COURTEOUS AND KNOWLEDGEABLE IN HIS DEALING WITH US. THE HONDA ACCORD WE PURCHASED 5 YEARS AGO HAS YET TO BE REPAIRED. DEALING WITH US. THE HONDA ACCORD WE PURCHASED 5 YEARS AGO HAS YET TO BE REPAIRED. More

Lou has always been very helpful. He is knowledgeable on all aspects of the car I (we) were looking at, and the final contract(s) were always as negotiated - no last minute surprises. If Lou was not around all aspects of the car I (we) were looking at, and the final contract(s) were always as negotiated - no last minute surprises. If Lou was not around when I came in, he promptly got back to me and answered all my questions. All in all, a very pleasant and knowledgeable salesperson to deal with. More

Every three years I visit the dealership and lease a new Every three years I visit the dealership and lease a new Honda. I always work with Lou Gentile. He is a great guy and will go the extra mile to keep Every three years I visit the dealership and lease a new Honda. I always work with Lou Gentile. He is a great guy and will go the extra mile to keep the customer happy. I always gets a great deal and the customer service is excellent. More

I have owned or leased three previous Accords. When speaking with Lou Gentile several weeks before my current lease was due, he was proactive in getting me the car I wanted. He cdalled me back and sai speaking with Lou Gentile several weeks before my current lease was due, he was proactive in getting me the car I wanted. He cdalled me back and said that there was a very good deal on an EXL. I qualified on the Paul Miller web site for financing. I simply had to go to the dealer, ssign the papers and drive my car home all within an hour, More

I was introduced to this dealership by one of my friends. My friend had a very good experience with the dealer/sales person. I went there and got the same experience. My friend had a very good experience with the dealer/sales person. I went there and got the same experience. More