Paul Miller Honda of West Caldwell

Lou was easy to work with. His knowledge of the Honda Civic I was looking to purchase was extensive and because of his comparison to the two vehicles I had chosen, I was able to make an informed decision Civic I was looking to purchase was extensive and because of his comparison to the two vehicles I had chosen, I was able to make an informed decision. When we test drove the car Lou took us on a course that showed us how the car accelerated on hills, handled curves, and maneuvered in traffic. He explained in detail the features, the warranty, and the closing process. We closed the deal with Carlos who took the time to explain everything we had to sign. Carlos was efficient and had everything prepared in advance so the deal was closed in a timely manner. Once we purchased the car, Lou showed us every feature in the car and how it operated - from the mileage indicators to the cruise control, answered any questions I had, and gave us information I would not have thought to ask. In all, purchasing our Honda Civic was smooth and I would highly recommend anyone looking for a car to work with Lou, Carlos and Paul Miller Honda. More

This dealership has the most pleasant atmoshpere of any dealership i have been to. and met with lou gentile .lou was what i look for in a sales man to the point and not try to over sale the car .he was ver dealership i have been to. and met with lou gentile .lou was what i look for in a sales man to the point and not try to over sale the car .he was very pleasant and friendly honest and not to put hiself above the buyer as most salesmam do like they are of hihger standards. would be the only sales man i would ever deal with More

I've purchased several cars at this dealership. The puchacing process was quite streamlined and efficient, and the salesman (Lou) was kind and attentive. I have been using the dealership for service f puchacing process was quite streamlined and efficient, and the salesman (Lou) was kind and attentive. I have been using the dealership for service for over 10 years. Service is a little pricey, but always reliable. More

I walked into Paul miller Honda because I have friends who have bought from them before. I was expecting a long and painfully process but frank walked me through everything and even when I called he the n who have bought from them before. I was expecting a long and painfully process but frank walked me through everything and even when I called he the next day he picked right up. I will buy from him again. More

I walked into this dealership not knowing very much about the car I was interested in, and not really sure if I wanted to go with a Honda at all. Lou took me for a test drive, and he demonstrated and explain the car I was interested in, and not really sure if I wanted to go with a Honda at all. Lou took me for a test drive, and he demonstrated and explained everything I needed to know about the car. He was extremely knowledgeable, very patient, and very friendly. After I decided to purchase the car, when I went to pick it up, Lou again went over every detail to me, explaining how everything worked and giving me as much information as possible. Overall, I was extremely impressed with his knowledge, his professionalism and his courtesy. I would highly recommend this dealership, and Lou in particular, to anyone seeking to purchase a car. More

I have been to many different dealerships and i must say that the staff was very friendly. I got exactly wnat i wanted and needed. Mr.Gentile was extremely helpful well mannered and very professional. I wis that the staff was very friendly. I got exactly wnat i wanted and needed. Mr.Gentile was extremely helpful well mannered and very professional. I wish that all dealerships operated like paul miller honda. Mr Gentile has been by far the best salesman I have came across. He was always smiling happy to help in anyway he could. I would definitely tell all who would listen that if anyone could help it would be Mr. Gentile would the best salesman to go to. Honest fair and to the point. More

After 30 years of buying my cars from individual owners or auctions I decided to try a dealership last week. I had always heard dealerships being associated with high pressure sales, gimmicks, and hidden c or auctions I decided to try a dealership last week. I had always heard dealerships being associated with high pressure sales, gimmicks, and hidden costs in the past. Well, thanks to Paul Miller Honda in West Caldwell and specifically, Kim Hadden, my experience did not involve those negative aspects. Kim was very informative and knowledgeable about Hondas without any pressure present. He was very patient as I asked numerous questions and drove 4 different models on test drives with him. I ended up buying a certified pre-owned Civic . The price was very competitive and the warranty was great. Carlos Robles in finance was also pleasant to deal with and very informative. I also noticed they place was in the middle of renovating and being painted. Despite this, the entire operation seemed to function as smooth as could be. The general manager Carlos Cueto had his act together by supervising the construction while ensuring the customers were not inconvenienced during the process. Nice job overall. I highly recommend Paul Miller Honda in West Caldwell and using Kim Hadden if he is available. MIKEBETTIN More

Jose Velasquez was friendly, not condescending (as some car salesmen can be), and did not try to push me to get anything other than what I specified. The leasing process was smooth and exactly what I was t car salesmen can be), and did not try to push me to get anything other than what I specified. The leasing process was smooth and exactly what I was told it would be. I have not yet had work done so cannot comment. I have had several calls from the dealership reminding me they're available to answer questions or solve problems. More

Lou made my experience quick and easy. I knew what I wanted and he made sure it happened. There was no waiting, I was introduced to the service department and you could tell he cared. I have had one exp wanted and he made sure it happened. There was no waiting, I was introduced to the service department and you could tell he cared. I have had one experience with the service department and that was also great. Quick, easy and everyone was so nice. More