Paul Miller Honda of West Caldwell

Mine is actually a review of my purchasing experience in November AND my first service visit in May for an oil change and a tire rotation. Frank Racanati was my sales consultant when I purchased the car November AND my first service visit in May for an oil change and a tire rotation. Frank Racanati was my sales consultant when I purchased the car. He was knowledgeable, friendly, always available and patient with me and my husband and all our questions. Carlos was amazing preparing our financing paperwork. He knew what he was doing and could do it with his eyes closed. We were very impressed with both these men. Then I had the extremely pleasant experience of my first service visit for an oil change and tire rotation. The oil percentage hit 15%, so I called that morning to see if I could possibly be fit in for the service that day. I believe I spoke with Tony, and he was very friendly and helpful. He set up my appointment, set up a driver to shuttle me to work, called me when the work was done, and sent someone back for me after work to pick up the car. There were a number of people in the waiting area, but I was taken very quickly. The car is great, and I am very happy with it. Overall, I am extremely satisfied with my Honda experience so far! More

My experience with Frank Racanati was a very good one. Frank is very nice and accomadating and helped me with all my needs to purchase my new Honda Civic. I would recommend him to my friends if they are Frank is very nice and accomadating and helped me with all my needs to purchase my new Honda Civic. I would recommend him to my friends if they are looking to buy a new Honda in his area. More

This is the most positive experience we have had in our history of car purchases. Dealing with pleasant sales and support personnel was a gem. Keep it up Mr Lou gentile and Paul Miller Honda of West Cal history of car purchases. Dealing with pleasant sales and support personnel was a gem. Keep it up Mr Lou gentile and Paul Miller Honda of West Caldwell NJ. More

We first visited Paul Miller Honda because, even though it wasn't the closest Honda dealer, it was conveniently located across the road from a Toyota dealership, which was a convenient way to compare a few it wasn't the closest Honda dealer, it was conveniently located across the road from a Toyota dealership, which was a convenient way to compare a few different vehicles we were looking at. I'm glad we ended up stopping into Paul Miller Honda, because we ultimately ended up buying a Honda and this dealership was a pleasure to do business with. Our salesperson was Lou Gentile, a very nice gentleman who took the time to discuss the cars with us, took us for a test drive, and then gave us a fair quote on the vehicles we were considering. One great thing about Paul Miller Honda is that they really made an effort to have one of every model Honda available to look at INSIDE the dealership office, which is a HUGE benefit when you're car-shopping in the cold weather with your wife and kids! Having the car available to sit inside of, move the seats around, etc. all while inside the dealership was really great. We spent the next few months looking at other non-Honda options, and when we finally decided to go with the Honda, we called up Lou and he helped us locate the exact vehicle we wanted (and they had it in stock already, which was great). Lou helped us arrange for the transaction, and stayed late at the dealership on a Friday night so that I could stop in after work to finalize the purchase, which was quick and easy. They didn't try to "up-sell" me on anything extra, other than a few accessory recommendations that Lou made (which were a good idea, e.g. all season floor mats). I have been to other dealers where the purchase involves a hard-sales pitch for an additional warranty -- none of that at Paul Miller. Also, when I picked up the car, Lou spent a good bit of time with me going over the vehicle features, including sitting down in the car itself and going over everything. It was obvious to me that Lou really knows the Honda vehicles very well -- we bought a Honda Fit, the smallest, least expensive Honda model, but Lou knew everything there was to know about the features and explained it all. In other words, just because it was the smallest/cheapest Honda model on the market, didn't mean that the staff at Paul Miller spent any less time learning about it, which was great. After the purchase, the staff at Paul Miller contacted us via phone, letter, and email inquiring about our satisfaction and making sure that everything was OK with the vehicle. I didn't have any problems, but I really did get the impression that if there was a problem in the early days of owning the car, the guys at Paul Miller wanted to make sure it would be taken care of so that we would be satisfied with the experience. That is reassuring. So, all in all, it was a very pleasant, no-pressure car buying experience at Paul Miller Honda, and I would definitely recommend them to anyone considering purchasing a Honda. More

Purchased my Honda Accord Coupe for my Daughter, Dealt with Lou Gentile who worked hard to give me a fair deal. He was both thorough and diligent as well as being a perfect gentleman. the car has been tr with Lou Gentile who worked hard to give me a fair deal. He was both thorough and diligent as well as being a perfect gentleman. the car has been trouble free, and perfect for her, excellent mileage,and very low maitenance. I would recomend Paul Miller and Lou Gentile to anyone looking to buy a Honda. More

After visiting many other dealerships, we finally found Frank! Frank was very sincere towards our needs of purchasing a vehicle for our college-age daughter, as he worked with us on pricing and practicali Frank! Frank was very sincere towards our needs of purchasing a vehicle for our college-age daughter, as he worked with us on pricing and practicality. His expertise in the auto industry gave us comfort in knowing that our purchase was the right one for our daughter. This purchase was a surprise for our daughter, and he even helped in that aspect, making this purchase a great memory for all of us! More

I have bought 2 cars at this dealership and each time the experience was friendly and helpful.We use the service also and have come away extremely satisfied.Lou Gentile stays in contact and asks about our ca experience was friendly and helpful.We use the service also and have come away extremely satisfied.Lou Gentile stays in contact and asks about our cars and our family.We highly recommend Lou and I hope you find him as helpful as we did and do.The Williams Family More

Lou Gentile was our sales rep and he did a great job. I found the vehicle I was interested in on AutoTrader.com and called the dealership to see if it was still there. When I arrived I met Lou who was very found the vehicle I was interested in on AutoTrader.com and called the dealership to see if it was still there. When I arrived I met Lou who was very friendly and also very professional. We took a test drive and I came back with my wife to buy the Honda Pilot which has been the perfect family vehicle for us. My only complaint is with the service department. When we came to pick up the vehicle it wasn't completely ready for us, it needed some final programming which a technician came out and performed. Then the vehicle developed a slight rattle which I diagnosed as a loose exhaust heat shield. All we needed was to have a bolt replaced with a larger washer to more securely hold the heat shield in place. When I asked the service department to replace the bolt and washer I was told that exhaust system heat shields are never repaired and I needed to pay for a new one which would cost several hundred dollars. I informed the service department we had just bought the vehicle and that it was a Honda Certified vehicle which comes with a bumper-to-bumper warranty. They then said the would repair the heat shield but would charge me for the parts and labor. I once again reminded them of the warranty and also told them all I needed was a new bolt and washer. I could replace it myself but I don't have access to a car lift. Finally the service department replaced the bolt and washer at no cost to me and the vehicle has been great ever since. Overall the sales department and the in-house admin staff all are great to deal with however the service department needs a little coaching. More

I am a student and i work two different jobs. Thus, i have a lot of commuting to do everyday which requires me to have a dependable means of transport. Previusly i have owned different cars that have oft have a lot of commuting to do everyday which requires me to have a dependable means of transport. Previusly i have owned different cars that have often given me a lot of problems. I have visited different dealership tryng to find a good and dependable car but it was not until i visited the Paul Miller Honda in West Caldwell after my classmate refered me there that i finally found a great and dependable car that so far has given a great service!! I met with one of the sale's person Mr. Lou Gentile who was very helpful, considerate, understanding and very attentive to my needs as a student. He helped me look at different options that matched my financial budget and the quality of service i was expecting and through that, i was able to get a great used honda civic which has so far given me an awesome service!! I highly and with no reservation recommend the Paul Miller Honda in West Caldwell and specifically I recommend Mr. Lou Gentile as a super great sale's person!! More

We've worked with Lou Gentile on a couple of transactions. He is always responsive, friendly and, importantly, isn't pushy. He really cares about our satisfaction, with the car and with the pr transactions. He is always responsive, friendly and, importantly, isn't pushy. He really cares about our satisfaction, with the car and with the price. He is a real pleasure to work with. More