Paul Miller Honda of West Caldwell

Was happy with my experience, not your typical pushy sales experience. Jose made me feel like he was more concerned with helping me then making a sale. sales experience. Jose made me feel like he was more concerned with helping me then making a sale. More

Our experience with Joe Kleter & Paul Miller Honda was excellent. Friendly, knowledgeable, low pressure. Very nice place to do business. Management people also very thorough and helpful. was excellent. Friendly, knowledgeable, low pressure. Very nice place to do business. Management people also very thorough and helpful. More

Koe Kleter is the best. Very kind and thoughtful gentleman. No high pressure - just made the experience enjoyable. Also, enjoyed working with Carlos Robles. He is very knowledgeable and moves throug gentleman. No high pressure - just made the experience enjoyable. Also, enjoyed working with Carlos Robles. He is very knowledgeable and moves through the leasing process quickly. More

Great experience from beginning to end. I started my search from the Paul Miller web site and it was really easy to send them a message from it. I was contacted by Ashley and she was great. After a few search from the Paul Miller web site and it was really easy to send them a message from it. I was contacted by Ashley and she was great. After a few numbers were exchanged by email, Isabel was then able to help me thru everything I need to get the Accord I wanted. We kept in touch via text and email and when it was time to pick up the car, Isabel was great with the paperwork. It was a really easy doing so much in advance of the pickup. Steve was great with the final process. I was in and out in less than 45 minutes with my new car. I am so happy with our new Accord SE. Thank you Paul Miller for making this so easy. -Roy G. More

My husband and I were very happy with service provided at Paul Miller Honda. We were in need of a second car, but we were dreading having to go and "haggle" or worry about if we were getting the right price Paul Miller Honda. We were in need of a second car, but we were dreading having to go and "haggle" or worry about if we were getting the right price or not. Frank made it easy and simple for us and we did not feel pressured to make a decision. He answered all of our questions and concerns and gave us options to help make the best decision for us. The best part is, we did not have to wait around and we were able to leave with our new car that day. After deciding on what car to buy, we went to see Carlos in financing (which is normally the worst part) however, he was great! We were in and out of there quickly and did not feel the pressure to add anything extra to the car or cost, he was very straight forward with us. I would recommend Paul Miller Honda to anyone, who is in the market for a new car. More

From the minute I stepped foot into the lot, the sales team was extremely attentive and friendly. I never felt pressured to make a decision, and felt very comforted by the expertise and professionalism of team was extremely attentive and friendly. I never felt pressured to make a decision, and felt very comforted by the expertise and professionalism of everyone involved. It was the first time I was buying a car from a dealer so I was very nervous, but I was constantly reassured by Joe and the finance team regarding the quality of the car and of their ability to help me achieve my goal and purchase. Everything went very quickly and smoothly, and their follow-up during the insurance and loan-attainment process was extraordinary. They were all very understanding about my wanting to be as thorough as possible. I was shocked when I had a loan and keys to the car within three days of looking! I would definitely buy from here again, and recommend that others do the same! More

Louis Gentile, my sales representative, has been nothing but professional, courteous and well informed with the Honda product line. He is enthusiastic and a customer advocate for his clients. He is most cer but professional, courteous and well informed with the Honda product line. He is enthusiastic and a customer advocate for his clients. He is most certainly in the top 1% of all sales representatives. Paul Miller Honda is fortunate to have him represent their dealership. Our family has been buying vehicles from Paul Miller Honda since they acquired this franchise. This is due to the outstanding reputation for integrity they enjoy in all of their franchises. Some time ago I had the pleasure of knowing their founder, Mr. Paul Miller, in a professional business setting. He is a successful business man first but extremely customer sensitive. He understands that service and reputation will drive clients back to the showroom for repeat purchases. There's certainly enough Honda Dealers to choose from in Northern N.J. This one just happens to be the best ! More

This was our 2nd experience dealing with Mario Castellanos at Paul Miller Honda of West Caldwell. As a sales consultant Mr Castellanos was very professional, friendly, and worked very hard to make Castellanos at Paul Miller Honda of West Caldwell. As a sales consultant Mr Castellanos was very professional, friendly, and worked very hard to make our experience the best it could be. Mr. Castellanos was knowledgeable about the vehicle and his customer service is second to none. The dealership is remarkable and would certainly purchase more vehicles through Mario Castellanos at Paul Miller Honda of West Caldwell. All in all what a wonderful experience. Thanks Mario - Thanks Paul Miller Honda of West Caldwell. More

From the time I entered the front door, everyone was so friendly and I was escorted to the front desk where the woman there got me a sales representative. He was very nice to my wife and I, and he even hel friendly and I was escorted to the front desk where the woman there got me a sales representative. He was very nice to my wife and I, and he even helped me when he was supposed to get his lunch break. He helped me pick out a better accord then I had for even a cheaper price then what I was already paying. Everything worked out better than I expected and my monthly payments were lowered by $40.00 a month. This is a great dealership. More

At competing dealers, both Subaru and Hyundai, the sales team thought that the traditional method of negotiations (i.e., sending a different person to us during negotiations and then convening all at once b team thought that the traditional method of negotiations (i.e., sending a different person to us during negotiations and then convening all at once before us) was the way to secure a deal. The team at Paul Miller did not engage in pressure sales with us. They were straightforward in the entire process and allowed my wife and I the time to consider each offer (i.e., sales price, financing, and warranty). All questions and concerns were addressed in a professional and courteous manner. I was able to listen to salespersons working with other customers and they displayed the same professionalism and courtesy that I received. The car was purchased and driven off the lot on the same day. More