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Paul Miller Honda of West Caldwell
West Caldwell, NJ
1,072 Reviews
Welcome to the Paul Miller Auto Group Family of Dealerships.
At Paul Miller Honda, we pride ourselves on delivering a truly outstanding customer experience to our customers on all levels. We work hard at ensuring that our customers are dealt with honestly, in a straightforward manner, professionally, and courteously.
We invite you to come in and experience the Paul Miller Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,072 reviews
December 29, 2012
Process was really smooth since I walked in. Mario was really helpful and knowledgeable of Honda cars. Mario was able to work with Manager and give us great deal on Honda Odyssey. really helpful and knowledgeable of Honda cars. Mario was able to work with Manager and give us great deal on Honda Odyssey. More
by ashishkhandelwal
Employees Worked With
Mario Castellanos
December 27, 2012
I saw a pre-owned car for sale at Paul Miller Honda which I saw a pre-owned car for sale at Paul Miller Honda which is about 45 minutes from where I live. I decided to go check it out. When I got there I met I saw a pre-owned car for sale at Paul Miller Honda which is about 45 minutes from where I live. I decided to go check it out. When I got there I met Frank Racanti. He was very knowledgeable about the car I wanted to buy (even though it was a Chevrolet)!! There was no pressure to buy it or to sway me to buy a Honda. Frank is very friendly and a jokester..as am I. I would definately drive another 45 minutes to Paul Miller Honda to see Frank when I am looking for another car. More
by wikkedonez
Employees Worked With
Frank Racanati
December 25, 2012
This dealership is arrogant is dishonest. I had my car in for a 12k mile service. Everything was supposedly checked out and the car was given back to me. A mere 4k miles later, the car needed a full brake jo for a 12k mile service. Everything was supposedly checked out and the car was given back to me. A mere 4k miles later, the car needed a full brake job. Really? So much changed in 4k miles? Well I found out that the waranty on the brakes expired at 12k miles, so if they had diagnosed the problem at the initial service appointment, it would have been a free fix. Instead they made me "split" the cost with them, so I was out $400. When I complained, I was told that I could get reimbursed on the $400 due to a legal settlement that Honda made in the courts for their poor brake quality. I spent time filling out all the papers to apply for the settlement and was then rejected; told that based on my VIN and manufacture date, I didn't qualify. Really? The dealer didn't know that my VIN and date didn't qualify? Did they just tell me to apply to shut me up? When I wrote a letter of complaint to the manager, he basically told me "tough luck buddy." The amazing thing is, I have bought, leased and serviced several cars from this dealer over the years, and they knew I was enraged by the situation, yet refused to do anything about it. They were willing to lose a loyal customer for $400, I can only imagine how they would treat other customers. I would NEVER do business with this dealership again. It has really changed in the past few years, and the Paul Miller Group, because it sells so many higher end car brands, really has an amazingly arrogant culture. There are so many other good dealerships out there, do yourself a favor and AVOID PAUL MILLER DEALERSHIPS AT ALL COSTS!! Try Garden State Honda on Rte 3 in Clifton, much nicer and more honest. More
by srglasser
Employees Worked With
Rick Meyers
December 19, 2012
I had the pleasure of doing business with Mario. He is a great salesman and made me feel very comfortable during my purchase. I would recommend him to anyone looking to purchase a new car. Alexandra was great salesman and made me feel very comfortable during my purchase. I would recommend him to anyone looking to purchase a new car. Alexandra was very helpful when I first contacted Paul Miller Honda. More
by Mruiz08
Employees Worked With
Alexandra Hidalgo
December 19, 2012
Mr. Kleter was a great representitive of the dealership. No pressure, but allowed the car to sell itself. He understood our price point, it's importance to us and worked with us to make it possible. He intr No pressure, but allowed the car to sell itself. He understood our price point, it's importance to us and worked with us to make it possible. He introduced us to the key features on the 2013 Honda Pilot EX-L RES that sold us on the vehicle. He walked us through the process of the purchase and whipped up an awesome cup of green tea cappucino that my wife still raves about. When we picked up the car he offered to help set up our phones with the integrated bluetooth and saw us off. A very personable man who made our experience excellent. We are completely satisfied with Mr. Kleter and the Paul Miller family. My wife loves her new "Mommy-mobile" and is looking forward to bringing home our first child in it in the next couple weeks. I can rest comfortably knowing she is driving a safe and reliable vehicle fully supported by the Paul Miller Family. Thank you for a great overall experience. More
by veronafd2596
Employees Worked With
joe kleter, Joseph Kleter
December 18, 2012
This is my 9th vehicle purchasing in those years, and this is only transaction which is no hassle at all. Melvin delivered every word that he promised. I am very pleased with my buying experience with hi this is only transaction which is no hassle at all. Melvin delivered every word that he promised. I am very pleased with my buying experience with him. If you are looking for a Honda, I am strongly recommend give Melvin a call. More
by Chalres
Employees Worked With
Melvin Duran
December 13, 2012
this dealer is really friendly, Genuine people with proper follow up via emails and thro' phone calls; They seem to be serious in doing genuine business with genuine buyers proper follow up via emails and thro' phone calls; They seem to be serious in doing genuine business with genuine buyers More
by elgoldito.crespo
Employees Worked With
Isabel Acevedo
December 10, 2012
I WILL RECOMEND THIS DEALERSHIP FOR EVERYONE WHO WANTS TO BUY A CAR.I HAD EXCELLENT EXPERIENCE WORKING WITH ISABEL.SHE WAS INFORMATIVE AND HELPFUL. HER KNOWLEGE ABOUT THE HONDA PRODUCT HELPED ME TO CHOOSE RI BUY A CAR.I HAD EXCELLENT EXPERIENCE WORKING WITH ISABEL.SHE WAS INFORMATIVE AND HELPFUL. HER KNOWLEGE ABOUT THE HONDA PRODUCT HELPED ME TO CHOOSE RIGHT CAR FOR MY FAMILY.I WILL SUGGEST TO ASK FOR ISABEL WHEN CALLING OR PLANNING A VISIT IN THE DEALERSHIP.THE PEOPLE WHO WORK FOR PAUL MILLER HONDA ARE VERY NICE AND PROFESSIONAL.IT WAS A PLEASURE FOR ME TO BUY 2012 HONDA CIVIC THERE. More
by ZOCHA
Employees Worked With
Isabel Acevedo
December 09, 2012
Great dealership, very honest people and cared about my financial situation. Great to negotiate with thank you so much! I am very happy with my decision, in which you guys helped me to make! financial situation. Great to negotiate with thank you so much! I am very happy with my decision, in which you guys helped me to make! More
by marosdon328
December 07, 2012
absolutely first class experience, respectful, good mannered, great price, granted I just bought my car there so don't have a long experience with them, but the most stressful part is a new car purchas mannered, great price, granted I just bought my car there so don't have a long experience with them, but the most stressful part is a new car purchase, and they made it easy and classy. I would definitely recommend this dealership! PS: Lou Gentile was my salesman, great guy, knows his stuff! More
by romb
Employees Worked With
Lou Gentile
