Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Paul Miller Honda of West Caldwell
West Caldwell, NJ
1,072 Reviews
Welcome to the Paul Miller Auto Group Family of Dealerships.
At Paul Miller Honda, we pride ourselves on delivering a truly outstanding customer experience to our customers on all levels. We work hard at ensuring that our customers are dealt with honestly, in a straightforward manner, professionally, and courteously.
We invite you to come in and experience the Paul Miller Difference.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,072 reviews
June 12, 2021
Jose Velasquez was very pleasant professional and all the above in making us feel comfortable and reassuring that he was going to make a deal for us without any pressure I would definitely go back to him whe above in making us feel comfortable and reassuring that he was going to make a deal for us without any pressure I would definitely go back to him when it comes down to another vehicle purchase More
by lf3122louis
Employees Worked With
June 11, 2021
Good seller and best service the seller Juan Tamayo it’s the. Best men for the business 100 % luking for him am very happy whit me new Honda Accord 2.0 2021 the. Best men for the business 100 % luking for him am very happy whit me new Honda Accord 2.0 2021 More
by Alex
Employees Worked With
Juan Tamayo
June 08, 2021
Best dealership in the area, excellent service, sales and finance departments. Everyone goes above and beyond to work with the customer and find the right car and price. finance departments. Everyone goes above and beyond to work with the customer and find the right car and price. More
by pkaras14
Employees Worked With
Other Employees :
Robert Orrok and Victor Pita are excellent and always will be at customer satisfaction
June 06, 2021
Service is always the best! Been coming here since 2013 and never disappointed. Courteous, efficient staff, Make an appointment and they're ready for you. and never disappointed. Courteous, efficient staff, Make an appointment and they're ready for you. More
by genmager
Employees Worked With
Morgan Guido. Also Dennis and Mike who drove me home Friday and back Saturday , Kirk Quinones
June 04, 2021
Consistently non-responsive - despite multiple voicemails and emails to the general manager (Aspinall), sales managers (Alacron, Cintron), sales (Hinton) and staff (Feliciano) - NO ONE HAS RETURNED A CALL. T and emails to the general manager (Aspinall), sales managers (Alacron, Cintron), sales (Hinton) and staff (Feliciano) - NO ONE HAS RETURNED A CALL. This is a dealership that simply does not care once they have your $40,000! Short-sighted, not a good way to conduct business. The words THANK YOU FOR YOUR BUSINESS never once escaped anyone's lips. I deeply regret buying my car at this dealership - the lack of responsiveness is sadly consistent and apparently a top down way of doing business at Paul Miller Honda. When you walk into the showroom, it is full of posters reminding staff how important their customers are - I was impressed with that. But the ugly secret is out; no one at Paul Miller Honda shows any awareness of this basic business principle! If I was the general manager, I'd be pretty embarrassed knowing my staff treated clients in such a condescending manner. More
by Luci the Cat
Employees Worked With
Other Employees :
Wilson Feliciano, Newton Cintron
May 27, 2021
Dominic was extreemly helpful and accomodating for this warranty/oil change/ new wiper blade visit. This is my 5th vehicle with Paul Miller and next year will be number 6th. warranty/oil change/ new wiper blade visit. This is my 5th vehicle with Paul Miller and next year will be number 6th. More
by clsloane
Employees Worked With
Dominic
May 14, 2021
Absolutely phenomenal service. So happy with our wonderful salesman Jose to Victor in the finance dep. words cannot express our gratitude and appreciation. Jose was so helpful and informative he too wonderful salesman Jose to Victor in the finance dep. words cannot express our gratitude and appreciation. Jose was so helpful and informative he took the time to answer all of our questions I never felt rushed and he made me feel like a VIP. Victor was so welcoming and walked me through every step. He was helpful and gracious. It so rare to find a company that makes you feel like family. If your In the market for a car and want a stress free experience ask for Jose!! You won’t regret it. More
by katietgines
May 01, 2021
Flavia and Juan were a pleasure to work with. I appreciated their no-nonsense approach and how quick and efficient the entire experience was. This is the fourth Honda I've leased from Paul Miller H appreciated their no-nonsense approach and how quick and efficient the entire experience was. This is the fourth Honda I've leased from Paul Miller Honda. More
by olivermiede
May 01, 2021
Welcoming. Accommodating. Understanding. A joy to do business with! Went out of their way to make my purchase affordable. The purchase was pleasant and super fast! No 5-6 hour marathon sales here! business with! Went out of their way to make my purchase affordable. The purchase was pleasant and super fast! No 5-6 hour marathon sales here! More
by RGALLERANI
April 29, 2021
Everyone I dealt with were very professional and pleasant. They checked everything on the car and gave a full report on what they found.I feel confident that my car is in tip top condition. pleasant. They checked everything on the car and gave a full report on what they found.I feel confident that my car is in tip top condition. More
by Gingersnap522
Employees Worked With
Kirk Quinones
