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Paul Miller Honda of West Caldwell
West Caldwell, NJ
1,066 Reviews
Welcome to the Paul Miller Auto Group Family of Dealerships.
At Paul Miller Honda, we pride ourselves on delivering a truly outstanding customer experience to our customers on all levels. We work hard at ensuring that our customers are dealt with honestly, in a straightforward manner, professionally, and courteously.
We invite you to come in and experience the Paul Miller Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,066 reviews
June 25, 2021
Excellent customer service department. Very pleased with workmanship . Love my Honda HRV workmanship . Love my Honda HRV More
by Martha
Helpful June 23, 2021
After reading the reviews and doing our research, I had high hopes, I'd be coming home with a new (used) car on Thursday, June 17th, 2021. We had seen the 2018 Honda Odyssey EX-L posted and called to inqu high hopes, I'd be coming home with a new (used) car on Thursday, June 17th, 2021. We had seen the 2018 Honda Odyssey EX-L posted and called to inquire. Robert (online sales) informed us the car was available and would be ready to test drive at noon on the 17th. I drove an hour and a half each way only to be told upon arrival that they took the van into the shop to paint the scratches. This was after I had called to confirm a 12:00pm arrival with Robert. I was told I could see the car, but would not be able to drive it. This was a complete waste of time and a huge disappointment for me, not to mention a lost sale for Paul Miller. I will not do business with them again. More
by rhegner
June 21, 2021
A great over the phone experience that quickly turned into an extremely disappointing one. I was quoted not once, but 3 times a total out the door price on a preowned vehicle. Spoke to 3 different reps. into an extremely disappointing one. I was quoted not once, but 3 times a total out the door price on a preowned vehicle. Spoke to 3 different reps. Put a deposit on the vehicle and explicitly asked for the final price on vehicle with ALL fees included. I also stated that I would be coming from quite a ways for the vehicle. After leaving deposit, I was called back and told that the manager does not want to do the deal because they "forgot" a fee. I do not even think I have to say any more to get the point across that this is not how you do customers. If your folks didn't quote the right deal, unless it is egregiously off, then you stick by the deal. Total waste of time and I will be escalating as far up the chain as humanly possible. More
by Kendell Sellers
Employees Worked With
Preowned Sales Manager
June 12, 2021
Jose Velasquez was very pleasant professional and all the above in making us feel comfortable and reassuring that he was going to make a deal for us without any pressure I would definitely go back to him whe above in making us feel comfortable and reassuring that he was going to make a deal for us without any pressure I would definitely go back to him when it comes down to another vehicle purchase More
by lf3122louis
Employees Worked With
June 11, 2021
Good seller and best service the seller Juan Tamayo it’s the. Best men for the business 100 % luking for him am very happy whit me new Honda Accord 2.0 2021 the. Best men for the business 100 % luking for him am very happy whit me new Honda Accord 2.0 2021 More
by Alex
Employees Worked With
Juan Tamayo
June 08, 2021
Best dealership in the area, excellent service, sales and finance departments. Everyone goes above and beyond to work with the customer and find the right car and price. finance departments. Everyone goes above and beyond to work with the customer and find the right car and price. More
by pkaras14
Employees Worked With
Other Employees :
Robert Orrok and Victor Pita are excellent and always will be at customer satisfaction
June 06, 2021
Service is always the best! Been coming here since 2013 and never disappointed. Courteous, efficient staff, Make an appointment and they're ready for you. and never disappointed. Courteous, efficient staff, Make an appointment and they're ready for you. More
by genmager
Employees Worked With
Morgan Guido. Also Dennis and Mike who drove me home Friday and back Saturday , Kirk Quinones
June 04, 2021
Consistently non-responsive - despite multiple voicemails and emails to the general manager (Aspinall), sales managers (Alacron, Cintron), sales (Hinton) and staff (Feliciano) - NO ONE HAS RETURNED A CALL. T and emails to the general manager (Aspinall), sales managers (Alacron, Cintron), sales (Hinton) and staff (Feliciano) - NO ONE HAS RETURNED A CALL. This is a dealership that simply does not care once they have your $40,000! Short-sighted, not a good way to conduct business. The words THANK YOU FOR YOUR BUSINESS never once escaped anyone's lips. I deeply regret buying my car at this dealership - the lack of responsiveness is sadly consistent and apparently a top down way of doing business at Paul Miller Honda. When you walk into the showroom, it is full of posters reminding staff how important their customers are - I was impressed with that. But the ugly secret is out; no one at Paul Miller Honda shows any awareness of this basic business principle! If I was the general manager, I'd be pretty embarrassed knowing my staff treated clients in such a condescending manner. More
by Luci the Cat
Employees Worked With
Other Employees :
Wilson Feliciano
May 27, 2021
Dominic was extreemly helpful and accomodating for this warranty/oil change/ new wiper blade visit. This is my 5th vehicle with Paul Miller and next year will be number 6th. warranty/oil change/ new wiper blade visit. This is my 5th vehicle with Paul Miller and next year will be number 6th. More
by clsloane
Employees Worked With
Dominic
