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Paul Miller Honda of West Caldwell
West Caldwell, NJ
1,072 Reviews
Welcome to the Paul Miller Auto Group Family of Dealerships.
At Paul Miller Honda, we pride ourselves on delivering a truly outstanding customer experience to our customers on all levels. We work hard at ensuring that our customers are dealt with honestly, in a straightforward manner, professionally, and courteously.
We invite you to come in and experience the Paul Miller Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,072 reviews
July 20, 2021
I don’t have to wait for my appointment when I get there. People are friendly, courteous and very accommodating. I got my car early than promised. I’m very satisfied with the work on my car. I appreciate all People are friendly, courteous and very accommodating. I got my car early than promised. I’m very satisfied with the work on my car. I appreciate all the good works the employees rendered to me. Thank you so much. More
by Terrytan44
Employees Worked With
Kirk Quinones
July 16, 2021
I didn't expect to purchase a new vehicle as quickly as I did. The dealership offered me a reasonable price and I made my decision. It was a good experience. did. The dealership offered me a reasonable price and I made my decision. It was a good experience. More
by REGINA
Employees Worked With
Juan Bautista 5 stars, Newton Cintron
July 15, 2021
Everyone was very helpful and friendly. The work was done quickly which was very helpful as my husband had a video MD appointment later that morning that he really had to be home for. done quickly which was very helpful as my husband had a video MD appointment later that morning that he really had to be home for. More
by nantonelli
Employees Worked With
July 11, 2021
They helped me out with my trade. Got a good deal on the honda Civic Si. Highly recommend this dealer. Jose did everything possible to get me approved. honda Civic Si. Highly recommend this dealer. Jose did everything possible to get me approved. More
by duenas.marcelo.98
Employees Worked With
July 06, 2021
this location always a pleasure to deal with, the service reps are always polite and very helpful to deal with. the waiting room is wide open and not crowded with drinks or snacks available if you choose to reps are always polite and very helpful to deal with. the waiting room is wide open and not crowded with drinks or snacks available if you choose to wait for the service. I chose to leave my car and do some shopping down the road and was texted on my cell phone when the service on my 2018 Honda Accord was finished. the person Dominick I believe going by my memory was quite pleasant. More
by carol
Employees Worked With
Dominick
June 30, 2021
It’s the best dealership around. They do a great job with my service and I have purchased 3 automobiles from that dealership. Dom my service advisor is great my service and I have purchased 3 automobiles from that dealership. Dom my service advisor is great More
by Rknott9999
Employees Worked With
Dom, Kirk Quinones
June 25, 2021
Excellent customer service department. Very pleased with workmanship . Love my Honda HRV workmanship . Love my Honda HRV More
by Martha
June 23, 2021
After reading the reviews and doing our research, I had high hopes, I'd be coming home with a new (used) car on Thursday, June 17th, 2021. We had seen the 2018 Honda Odyssey EX-L posted and called to inqu high hopes, I'd be coming home with a new (used) car on Thursday, June 17th, 2021. We had seen the 2018 Honda Odyssey EX-L posted and called to inquire. Robert (online sales) informed us the car was available and would be ready to test drive at noon on the 17th. I drove an hour and a half each way only to be told upon arrival that they took the van into the shop to paint the scratches. This was after I had called to confirm a 12:00pm arrival with Robert. I was told I could see the car, but would not be able to drive it. This was a complete waste of time and a huge disappointment for me, not to mention a lost sale for Paul Miller. I will not do business with them again. More
by rhegner
Employees Worked With
Robert, online sales, Alex Morillo
June 21, 2021
A great over the phone experience that quickly turned into an extremely disappointing one. I was quoted not once, but 3 times a total out the door price on a preowned vehicle. Spoke to 3 different reps. into an extremely disappointing one. I was quoted not once, but 3 times a total out the door price on a preowned vehicle. Spoke to 3 different reps. Put a deposit on the vehicle and explicitly asked for the final price on vehicle with ALL fees included. I also stated that I would be coming from quite a ways for the vehicle. After leaving deposit, I was called back and told that the manager does not want to do the deal because they "forgot" a fee. I do not even think I have to say any more to get the point across that this is not how you do customers. If your folks didn't quote the right deal, unless it is egregiously off, then you stick by the deal. Total waste of time and I will be escalating as far up the chain as humanly possible. More
by Kendell Sellers
Employees Worked With
Preowned Sales Manager
