Paul Miller Honda of West Caldwell

very very bad customer service I bought a brand new Honda CR-V and it was defective from day 1 and they can't help me. But I have to keep paying for the car I bought a brand new Honda CR-V and it was defective from day 1 and they can't help me. But I have to keep paying for the car More

disappointing After research and reading the online reviews of this dealership I anticipated a good experience. The reality was the polar opposite. Disorganized, p After research and reading the online reviews of this dealership I anticipated a good experience. The reality was the polar opposite. Disorganized, poorly executed by rude and abrasive sales and finance staff . I will not recommend or purchase a vehicle from this dealership again. Customer service non existent in this organization . More

2015 Honda Civic Silver We had bad experience with Paul Miller on Monday, May 04,2015. We had called George Nealis at 5.15 PM and made an appointment for 7.15 PM same day to We had bad experience with Paul Miller on Monday, May 04,2015. We had called George Nealis at 5.15 PM and made an appointment for 7.15 PM same day to buy 2015 Honda Civic Silver Color. We were told that it is in stock. On reaching the dealership, we were told Silver had just been sold!! While test driving the Car, the sales consultant, Ryan told us that they could get Silver in a day or two. Otherwise, we would not have gone for test drive. We were ready to wait for a couple of days, if needed as we wanted Silver color only. Ryan's Manager, Melvin told us that our option is to buy the colors that they had in stock only. The price is going up next day and we would have to pay shipping/ additional charges , which they could not tell us. This made it impossible for us to make a decision. Wish Dealership had called us about the situation before we went to dealership .Not sure, if they thought the price offered was too low to sell the car? We did not like the attitude. Dealership lost customer, for ever! Obviously, we bought it another dealership same day. More

Terrible Experience at Paul Miller Originally, I went to your dealership 04/17/15 to make a downpayment for my son, who is currently serving as a U.S. Marine, towards the purchase of a Originally, I went to your dealership 04/17/15 to make a downpayment for my son, who is currently serving as a U.S. Marine, towards the purchase of a 2015 Honda Accord. I returned today because my phone calls from yesterday and this morning were not returned and I was anxious to move forward. I was greeted by the Sales Manager Matt O'Donnell. I expressed my concern that I was not being taken care of appropriately and he was very abrupt and failed to relieve my inhibitions. He actually said to me that they have many customers and I can't expect the representatives to drop what they are doing to provide me with service. I requested a refund at this point, because I felt as if my business was not important or valued. He then proceeded to inform me that the dealership doesn't need or want my money. This occured in your main show room and he was not discreet. I amstill waiting for my refund More

Good Prices At first I was dissatisfied with the service I have recieved at Paul Miller Honda, After being the contacted by the VP Mr. Jim Ott , he was able to re At first I was dissatisfied with the service I have recieved at Paul Miller Honda, After being the contacted by the VP Mr. Jim Ott , he was able to resolve all of the problems that I was having. And thanks to Lou Gentile for preparing the paperwork and helping me get my New Honda Accord. I would recommend because of their great management team and because of their fair pricing on top of that. More