Paul Miller Honda of West Caldwell

Customer needs and wishes We recently purchased a Hoda Accord Hybrid from this dealership. The experience was positive,due to the expertise of our salesperson, Louis Gentile. T We recently purchased a Hoda Accord Hybrid from this dealership. The experience was positive,due to the expertise of our salesperson, Louis Gentile. Throughout the entire sales process my wife and I were impressed by Lou's placing our needs and wishes first;as anyone who has purchased a car knows the aforementioned seldom occurs. Lou made the usual purgatory of car buying tolerable. More

An honest experience... If you want truthful and honest numbers and conversations, come to this dealership. The only reason I did not end up purchasing from this dealer was b If you want truthful and honest numbers and conversations, come to this dealership. The only reason I did not end up purchasing from this dealer was because I got an amazing hook up from a family friend at another dealership in Paramus. Rob Orrok was the sales associate who helped me out. He did not feel like a salesman. Very down to earth and honest with his opinions and answers. We had a lengthy talk. We didn't even talk about the vehicle the entire time so it was easy to trust a guy like this... Rob was great and I would recommend him and Paul Miller Honda for your Honda purchasing! They are honest and will give you a deal that works for everyone in the end. We had a small issue with a refund process, but it was taken care of and Rob kept in touch throughout the entire process which he did not have to do by any means. I was not just pushed off to the side, even though I had not purchased a vehicle. Like I said in the beginning of this review, if it wasn't for my family friend knowing me for half of my life, I would've definitely taken the deal given to me at Paul Miller. Thanks to all involved and don't forget to see Rob for your sales questions! More

Excellent Salesman Creiss Whitfield tried to give me the best price, gave me time to test drive and helped me install my phone through blue tooth. He took time with me, Creiss Whitfield tried to give me the best price, gave me time to test drive and helped me install my phone through blue tooth. He took time with me, didn't pressure me, answered my every question. I would highly recommend him to anyone purchasing a new car. I love my new Honda CRV, happy and with the service provided to me. More

dishonest It has been over 10 days since we asked for our deposit back. And now we are still waiting for it to be returned to us It has been over 10 days since we asked for our deposit back. And now we are still waiting for it to be returned to us More

Post Sale Service This is one of the pathetic place where they don't care about you once they s the vehicle. I closed my loan ahead of time and wanted to do paperwork f This is one of the pathetic place where they don't care about you once they s the vehicle. I closed my loan ahead of time and wanted to do paperwork for GAP policy and I have to make 3 trips to get a simple paperwork. The main manager is very rude and never cares for you and made me to sit 30 minutes before someone attended to in my third visit to the store I would never return to this store and do not want deal with very non professional environment More

Great service I was here for a Honda Odyssey. Creiss was really helpful and knowledged. He listened what we wanted and understood what is the best for us. He even s I was here for a Honda Odyssey. Creiss was really helpful and knowledged. He listened what we wanted and understood what is the best for us. He even spent his time to go over most of the features of the car after we paid for it. I like this guy. Happy about my purchase so far. More

Great selection, incredibly helpful I was in the market for a lightly used Civic, and saw some feasible options online. From the moment I walked in the door, I was attended to by a wide I was in the market for a lightly used Civic, and saw some feasible options online. From the moment I walked in the door, I was attended to by a wide swath of staff, but no one worked harder than Creiss. He's got a great personality, willing to work with particularly obnoxious customers like myself, and was gracious with his time and while dealing with my BS. This is my first time buying a car from a dealership, and now I understand why people tend to stick with dealerships. The service provided by Creiss and the rest of the Paul Miller crew was impressive and made me an instant fan. More

Excellent First class service, Honesty, Integrity, Professional, best price and best advise. Friendly, caring, patient staff and willing to help in anyway. I ha First class service, Honesty, Integrity, Professional, best price and best advise. Friendly, caring, patient staff and willing to help in anyway. I had all my questions answered. More

Great Experience!! I bought a new Honda Civic at Paul Miller and couldn't be happier. I worked with Peter Jarvis, who made the process painless. He was friendly, knowl I bought a new Honda Civic at Paul Miller and couldn't be happier. I worked with Peter Jarvis, who made the process painless. He was friendly, knowledgable, and very professional. If you are looking to buy a new or used Honda, I highly recommend working with Peter at Paul Miller Honda. Great customer servicea and a great facility. More